You will get a structured backend operations audit designed for stability and protection
Project details
Most ecommerce consultants focus on surface-level fixes. I focus on structural alignment.
I specialise in stabilising backend operations for scaling ecommerce brands where growth has outpaced internal systems. Small misalignments in pricing logic, discount rules, fulfilment billing, or CRM workflows can quietly erode margin and create operational friction.
What sets this project apart is its structured, systems-first methodology. I follow a defined stabilisation framework that diagnoses root causes rather than treating symptoms. The goal is not cosmetic improvement - it is restoring backend clarity, financial integrity, and operational control.
My background includes building multi-brand CRM environments from scratch, realigning SKU-level cost structures across 1,000+ variants, and identifying revenue leakage issues before they escalated into material losses.
This is a disciplined operational audit designed for brands serious about scale.
I specialise in stabilising backend operations for scaling ecommerce brands where growth has outpaced internal systems. Small misalignments in pricing logic, discount rules, fulfilment billing, or CRM workflows can quietly erode margin and create operational friction.
What sets this project apart is its structured, systems-first methodology. I follow a defined stabilisation framework that diagnoses root causes rather than treating symptoms. The goal is not cosmetic improvement - it is restoring backend clarity, financial integrity, and operational control.
My background includes building multi-brand CRM environments from scratch, realigning SKU-level cost structures across 1,000+ variants, and identifying revenue leakage issues before they escalated into material losses.
This is a disciplined operational audit designed for brands serious about scale.
Industry
Business, Consumer Goods, Ecommerce, Health & Wellness, Hospitality & Tourism, Kids & Family, Logistics & Supply Chain Management, Manufacturing, Retail & Wholesale, Sports & Recreation, Technology & InternetPlatform
ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,200
|
Standard
$2,000
|
Advanced
$3,000
|
|---|---|---|---|
| Delivery Time | 7 days | 10 days | 14 days |
Management Duration (Days) | 7 | 14 | 21 |
Inventory Management | - | ||
Order Management | - | ||
Customer Assistance | - | - | - |
Payment Processing | - | - | - |
Product Offers & Promotions | |||
Reporting |
Optional add-ons
You can add these on the next page.
Backend Implementation Support
(+ 10 Days)
+$2,500
SKU Cost & Margin Database Build
(+ 10 Days)
+$1,500
CRM Workflow & Automation Rebuild
(+ 10 Days)
+$2,200Frequently asked questions
About Christopher
Ecommerce CX Project Manager for Shopify Brands
Griffin, Australia - 2:25 pm local time
I help growing e-commerce brands manage their customer support while keeping the operations behind it running smoothly.
Where I work best is as the link between different parts of the business. As brands grow, things can start to feel a little scattered between customer support, fulfillment, suppliers, and internal teams. I enjoy stepping into that space and helping bring structure, communication, and stability so everything runs more smoothly.
I’m comfortable handling the day-to-day side of customer support, including inquiries, returns, refunds, chargebacks, and the other issues that naturally come up. I also enjoy digging into problems behind the scenes. Whether that means reaching out to warehouses, manufacturers, or suppliers to understand the root cause of an issue, I’m happy to track things down and get them resolved properly.
Alongside frontline support work, I’ve also built a Zendesk CRM system from the ground up, creating workflows, triggers, macros and automations that help support teams manage large volumes of customer requests efficiently. I’ve also managed and supported remote customer service teams of 10+ people.
A big part of what I enjoy is helping fast-growing brands when things start getting a little chaotic operationally. I’m comfortable handling the day-to-day problem solving and “firefighting” so founders and leadership teams can focus on growing the business.
I’d love to connect and learn more about your company, and see how I can help support your team and make things run a little stronger behind the scenes.
Steps for completing your project
After purchasing the project, send requirements so Christopher can start the project.
Delivery time starts when Christopher receives requirements from you.
Christopher works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Access Mapping
I review your current systems, workflows and known pain points, and map how orders, support and fulfilment currently flow end to end.
Systems Integrity Audit
I audit Shopify structure, pricing, variants, discounts and bundle logic, plus key backend workflows to identify risk and misalignment.