Owais isn't taking new orders for this project right now. Here are some similar projects to explore.
You will get a Tailored Training Program for CX or Support Teams
Top Rated
Project details
Give your CX team skills that stick. I will also create a tailored training program depending on your business objectives, support issues and current work processes. Perfect to train new agents or upgrade all of your staff.
There are training programs that include:
Personal skills: compassion, voice, defusing
Use of tools (Zendesk, Intercom, CRMs)
CX measurement and performance training
Time management techniques and productivity techniques
Roleplay scenarios and plans of the workshop
Setting up of team feedback loop
It will be a great fit: startups that have to hire fast or expand their support team.
There are training programs that include:
Personal skills: compassion, voice, defusing
Use of tools (Zendesk, Intercom, CRMs)
CX measurement and performance training
Time management techniques and productivity techniques
Roleplay scenarios and plans of the workshop
Setting up of team feedback loop
It will be a great fit: startups that have to hire fast or expand their support team.
Target Country
Worldwide, United States, United KingdomWhat's included
| Service Tiers |
Starter
$1,800
|
Standard
$3,000
|
Advanced
$5,000
|
|---|---|---|---|
| Delivery Time | 14 days | 28 days | 45 days |
Number of Projects | 5 | 10 | 20 |
General Project Consulting | |||
Define Project Goals | |||
Define Deliverables & KPIs | |||
Establish Schedule & Milestones | |||
Risk Management | - | ||
Resource Management | - | ||
Budget Management | - | ||
Project Reports | - | - | |
Project Diagrams Provided | - | - |
8 reviews
(8)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
AT
Arca T.
Jul 8, 2026
Systems Architect, OkiScale Operations Build
He built our full ClickUp workspace from scratch: production pipelines for video, photo, and design, custom statuses, automations, recurring tasks, and a client-facing dashboard that pulls live data directly from ClickUp. Everything is structured in a way that makes sense for how a content production business actually works, not a generic template.
What stood out most was that Owais thought like a strategic partner, not a contractor. He flagged things I hadn't thought of, fixed issues before I even noticed them, and always explained the reasoning behind decisions so I could understand and manage the system myself.
Communication was clear and fast throughout. He delivered everything he promised and more.
If you're a founder who needs someone to actually build and systematize your operations, not just advise, Owais is the person to hire
What stood out most was that Owais thought like a strategic partner, not a contractor. He flagged things I hadn't thought of, fixed issues before I even noticed them, and always explained the reasoning behind decisions so I could understand and manage the system myself.
Communication was clear and fast throughout. He delivered everything he promised and more.
If you're a founder who needs someone to actually build and systematize your operations, not just advise, Owais is the person to hire
KW
Kyle W.
Mar 2, 2026
Strategic Operations Consulting
Owais played a key role in helping us improve systems and think more strategically about operations. He communicates clearly, takes ownership, and works with a long-term mindset. Strong experience overall.
GP
George P.
Feb 15, 2026
Business Systems Coordinator
Very structured and orgnaized got me what I needed. Will be hiring again soon for another role
GG
Gennica G.
Jan 29, 2026
Strategic Business Manager (Sales + Support + Lead Growth)
He is the best
VB
Vladimir B.
Dec 6, 2025
Business Operations Specialist for System Setup and Workflow Implementation( Private Equity & VC)
It was a pleasure, working with Owais he understands business and is a great consultant!
Highly Recommend
Highly Recommend
About Owais
Fractional COO, Ops Manager l Built Systems, Team, SOP & AI-Automation
100%
Job Success
Lahore, Pakistan - 7:09 pm local time
I work best with founder-led startups, service businesses, agencies, and growing teams that have momentum but are struggling with messy processes, unclear ownership, weak reporting, slow execution, or too much founder involvement.
My role is not to “𝐦𝐚𝐧𝐚𝐠𝐞 𝐭𝐚𝐬𝐤𝐬.” I step in as a fractional COO / Chief of Staff and help design the structure behind the business:
- Operating systems and execution rhythms
- SOPs, workflows, and team accountability
- ClickUp, Notion, n8n, Make, Zoho, Jira, Freshdesk, Zendesk, and related systems
- Claude, ChatGPT, Gemini, Perplexity, & AI Tools
- KPI dashboards and leadership reporting
- Process automation and operational visibility
- Team structure, handoffs, and performance cadence
𝐑𝐞𝐜𝐞𝐧𝐭 𝐨𝐮𝐭𝐜𝐨𝐦𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞:
- Scaled operations from 10 to 250+ team members in under a year
- Reduced cycle times by 40% through SOPs, workflow redesign, and automation
- Built profitability dashboards connecting revenue, expenses, ROI, and ROAS
- Maintained 90%+ NPS and CX performance through structured training and accountability
I usually start by auditing the current operating model, identifying the real bottlenecks, and building a practical 30-day execution plan. From there, I help implement the systems, dashboards, workflows, and team cadence needed to make the business run with more clarity and less founder dependency.
If your business is growing but execution feels messy, I can help you build the structure required for the next stage.
Steps for completing your project
After purchasing the project, send requirements so Owais can start the project.
Delivery time starts when Owais receives requirements from you.
Owais works on your project following the steps below.
Revisions may occur after the delivery date.
Let's connect and discuss your project requirements in detail.