You will get a top notch customer support for your business.
Rising Talent
Rising Talent
Project details
You will get Top-notch live chat support, email support, and phone support for online stores. Having the experience of 3 years and working with countless clients, I will make your customers super happy.
I will assist you with any of the below:
-Technical Support.
-General customer support queries (Live chat, email, phone, SMS, Facebook, Instagram)
-Take messages from customers & forward queries on
-Respond to queries with an agreed script or even without a script
-Respond to customer support queries by email
-Phone support.
-Daily Reporting.
-Dedicated account manager (For custom packages only)
I have proper command and experience with the following softwares and platforms:
-LiveChat
-Zendesk
-Freshdesk
-Tidio
-Talk.to
-Intercom
-Ring Central
-Loom
-Belco.nl
-Picquer
-Microsoft Excel
-Microsoft Projects
-Microsoft Teams
-Slack
"Available 24/7"
Please contact me before placing an order to minimize any misunderstandings or erros.
Look forward to working with you.
I will assist you with any of the below:
-Technical Support.
-General customer support queries (Live chat, email, phone, SMS, Facebook, Instagram)
-Take messages from customers & forward queries on
-Respond to queries with an agreed script or even without a script
-Respond to customer support queries by email
-Phone support.
-Daily Reporting.
-Dedicated account manager (For custom packages only)
I have proper command and experience with the following softwares and platforms:
-LiveChat
-Zendesk
-Freshdesk
-Tidio
-Talk.to
-Intercom
-Ring Central
-Loom
-Belco.nl
-Picquer
-Microsoft Excel
-Microsoft Projects
-Microsoft Teams
-Slack
"Available 24/7"
Please contact me before placing an order to minimize any misunderstandings or erros.
Look forward to working with you.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 20 days | 20 days | 20 days |
Number of Hours of Work | 4 | 8 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5.50
2 reviews
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SA
Saad A.
Jun 20, 2026
Freshdesk Setup Audit & Support Team Management
Mashood was incredible to work with! Our eCommerce business was struggling with a rushed Freshdesk setup, tickets were falling through the cracks, and our queue was unassigned and messy. Mashood came in, conducted a thorough audit, and implemented auto-assignment rules, clear SLA policies, and escalation workflows that completely fixed our process. He also helped manage our support agents to improve our CSAT. He is highly technical, but communicates in a very clear, non-technical way. Our team is finally organized under someone who actually handles your business well. I look forward to working with him again and highly recommend his expertise!
LA
Liaqat A.
Jul 5, 2022
Email customer support
Mashood has done an amazing job and we will continue to work with him for the foreseeable future!
About Mashood
Customer Support Manager | CX Operations | Helpdesk & Team Management
Rawalpindi, Pakistan - 4:16 am local time
What I bring to your business:
🔹 Customer Support Operations — End-to-end ticket handling, escalation management, and quality assurance across email, live chat, and messaging channels.
🔹 Helpdesk Management — Hands-on experience with Zendesk, Freshdesk, Freshchat, LiveChat, and Tidio — setting up, managing, and optimizing support systems for speed and efficiency.
🔹 eCommerce Support — Order management, refunds, returns, and customer communication via Shopify, keeping your post-purchase experience smooth and your reviews positive.
🔹 Team & Project Management — Coordinating support workflows, maintaining SOPs, and ensuring your team hits response time and CSAT targets consistently.
🔹 CRM & Tool Proficiency — Experienced with Talkto, Tidio, Freshdesk, Freshchat, LiveChat, Zendesk, and Shopify — quick to adapt to new platforms and processes.
I don't just respond to customers — I build organized, repeatable support systems that reduce churn, improve response times, and make your operations run without constant follow-up. My approach is proactive, communication-first, and always aligned with your business goals.
If you're looking for a reliable, professional Customer Support Manager who treats every customer like they matter, let's connect. I'm ready to hit the ground running.
📩 Send me a message or invite me to your job, let's talk about how I can help your business grow.
Steps for completing your project
After purchasing the project, send requirements so Mashood can start the project.
Delivery time starts when Mashood receives requirements from you.
Mashood works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding Meeting
One-to-one meeting with the client to discuss the details of the project.