You will get a Virtual Assistant for Customer Support, Email Support, & Admin Support
Rising Talent
Project details
You will receive a reliable virtual assistant to handle your customer support, email support, and administrative tasks with accuracy, professionalism, and attention to detail—helping you save hours each week through organized inboxes, efficient scheduling, clean data management, and seamless customer communication.
With 5+ years of experience, I’m efficient, responsive, and committed to delivering high-quality results on time. Clients love working with me because I communicate clearly, take initiative, and treat their business like my own. If you're looking for dependable admin support that helps you stay on top of everything, I’m here to make your workload lighter and your day easier.
With 5+ years of experience, I’m efficient, responsive, and committed to delivering high-quality results on time. Clients love working with me because I communicate clearly, take initiative, and treat their business like my own. If you're looking for dependable admin support that helps you stay on top of everything, I’m here to make your workload lighter and your day easier.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$35
|
Advanced
$70
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 4 | 6 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
4 reviews
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AA
Ali A.
Apr 3, 2026
Customer Support Specialist (Shopify E-commerce | Zendesk)
AE
Abdalrahman E.
Jan 24, 2026
Customer Service Agent
It was great working with Grace. Her communication is great and we highly recommend her to any client who is looking for high quality support agent/VA.
TS
Ty S.
Oct 8, 2025
Virtual Assistant | Client and Personal Support
TS
Ty S.
Jul 11, 2025
Virtual Assistant | Client and Personal Support
Grace is excellent to work with. She brings a calm demeanor to every interaction and consistently demonstrates a willingness to learn and grow. She works independently with minimal oversight while ensuring client deliverables are met on time. Her skillsets was a true asset to the team.
About Grace
Customer Support |Email Support |Shopify & Ecommerce Virtual Assistant
100%
Job Success
Lagos Island, Nigeria - 10:55 am local time
I help Shopify and ecommerce brands deliver fast, professional customer support and email support by managing those inquiries efficiently and keeping customers informed.
If your inbox is full or customers need help with orders, shipping delays, refunds, or cancellations, I step in to respond quickly, clearly, and professionally.
With 5+ years of experience in Customer Support, Customer Service, Ecommerce Support, Email Communication, and Virtual Assistance, I provide email support, CRM and ticket management, Shopify order updates, and administrative assistance to ensure every customer interaction is handled properly.
I manage inboxes, support tickets, email communication, product inquiries, refunds, and administrative tasks so nothing falls through the cracks and your customer experience stays consistent and reliable.
WHAT I DO BEST
I provide dependable customer support, email support, and virtual assistance for startups, ecommerce stores, and service-based businesses, including:
💬 Customer support & service (email, WhatsApp, social media)
📧 Email support & communication
📂 CRM updates and ticket management
🗂 Virtual assistant & administrative support
📅 Calendar scheduling and task coordination
📦 Order tracking, delivery issue resolution, refunds, and follow-ups
🤝 Sales and internal team support
📝 Data entry and system organization
I work proactively with attention to detail — I don’t just respond to issues, I help prevent them.
TOOLS & SYSTEMS I USE
Customer Support & CRM: Zendesk | Freshdesk | Intercom | HubSpot | Gorgias | Salesforce
Ecommerce & Operations: Shopify (orders, customer inquiries, refunds)
Project & Task Management: Trello | Asana | ClickUp | Jira
Productivity & Communication: Google Workspace | Microsoft 365 | Slack | Zoom | Teams | Calendly
RESULTS I’VE DELIVERED
⚡ Reduced customer response times by 50%+
⚡ Managed 200+ support tickets weekly across multiple channels
⚡ Maintained 95%+ customer satisfaction ratings
⚡ Improved customer retention and repeat sales
⚡ Saved business owners 10+ hours per week through email support, CRM, and task management
⚡ Supported smooth daily operations through accurate CRM and admin updates
WHAT CLIENTS SAY
⭐⭐⭐⭐⭐ “Grace brings a calm demeanor to every interaction, works independently, and ensures deadlines are met. A true asset to any team.” – Tyrone
⭐⭐⭐⭐⭐ “Her exceptional customer support and service skills improved workflow, increased customer satisfaction, efficiency, and sales. She goes the extra mile.” – Asad
⭐⭐⭐⭐⭐ “Grace’s communication is excellent, and she delivers high-quality, reliable customer support.” – Abdel
LET’S WORK TOGETHER
If you’re looking for a reliable Customer Support professional, Email Support specialist, Ecommerce Support expert, or Virtual Assistant who communicates clearly, works independently, and keeps your operations running smoothly, I’d love to help.
📩 Click “Invite to Job” or send me a message — I respond quickly and am ready to support your business today.
Steps for completing your project
After purchasing the project, send requirements so Grace can start the project.
Delivery time starts when Grace receives requirements from you.
Grace works on your project following the steps below.
Revisions may occur after the delivery date.
Review tasks, complete customer service support, update client
Efficient virtual assistant for customer support, virtual assistance, and admin support.