You will get a virtual Assistant for Shopify & E-commerce Customer Support
Rising Talent
Project details
With 1,700+ Upwork hours, a 100% Job Success Score, and 35% sales growth for past clients, I’ll handle your Shopify store’s customer inquiries, refunds, and subscriptions while you focus on scaling!
What You Get:
✅ 24/7 Customer Support: Resolve tickets in 2 hours using Gorgias or Zendesk.
✅ Shopify Optimization: Product tagging, Recharge subscriptions, and sales-boosting strategies.
✅ Multilingual Assistance: Fluent in English, Swahili, and Kikuyu for global reach.
✅ Daily/Weekly Reports: Track KPIs like response times and resolved tickets.
Why Me?
🛠️ Tool Mastery: Gorgias, Trello, Recharge, Shopify backend.
🏅 Certified Pro: AI Sales Prospecting (Udemy) | Verified ID & Military Veteran.
📈 Proven Results: Slashed response times by 60% for 10+ stores.
Packages:
Basic ($15): 10 hrs/week live chat + 50 tickets resolved.
Standard ($35): 20 hrs/week + FAQs + appointment setting.
Premium ($75): 24/7 support + unlimited tickets + full content optimization.
Let’s Elevate Your Customer Experience!
👉 Click “Order Now” and watch your store thrive!
What You Get:
✅ 24/7 Customer Support: Resolve tickets in 2 hours using Gorgias or Zendesk.
✅ Shopify Optimization: Product tagging, Recharge subscriptions, and sales-boosting strategies.
✅ Multilingual Assistance: Fluent in English, Swahili, and Kikuyu for global reach.
✅ Daily/Weekly Reports: Track KPIs like response times and resolved tickets.
Why Me?
🛠️ Tool Mastery: Gorgias, Trello, Recharge, Shopify backend.
🏅 Certified Pro: AI Sales Prospecting (Udemy) | Verified ID & Military Veteran.
📈 Proven Results: Slashed response times by 60% for 10+ stores.
Packages:
Basic ($15): 10 hrs/week live chat + 50 tickets resolved.
Standard ($35): 20 hrs/week + FAQs + appointment setting.
Premium ($75): 24/7 support + unlimited tickets + full content optimization.
Let’s Elevate Your Customer Experience!
👉 Click “Order Now” and watch your store thrive!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$40
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 6 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
10 reviews
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MP
Martin P.
Jul 15, 2025
Customer Support Systems Audit & Strategic Plan: Gorgias vs. Commslayer
Bill and his team were great!
They did an excellent job and went above and beyond.
They did an excellent job and went above and beyond.
MB
Matt B.
Apr 10, 2025
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Matt B.
Aug 26, 2024
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Kwame O.
Aug 13, 2024
Administrative Assistant
did not follow up as promised to complete work.
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NebSa H.
Jun 5, 2024
Virtual Assistant, Research Services & Lead Generation.
About Bill
B2B Lead Generation | Shopify Customer Support | Outreach Specialist
100%
Job Success
Nairobi, Kenya - 11:29 pm local time
If you're looking for someone who can build your pipeline, manage your Shopify support, or handle your CRM workflows. you're in the right place.
Over the past 6+ years, I’ve helped businesses:
✅ Generate 7,500+ verified B2B leads using LinkedIn, Apollo & ZoomInfo
✅ Increase sales pipelines by 35% through targeted outreach
✅ Manage Shopify customer support (1,200+ tickets) with a 95% resolution rate
✅ Close $50K+ in contracts through business development & outreach
✅ Maintain 99.8% accuracy in data entry, CRM, and research projects
What I can help you with:
✅Lead Generation & Outreach
✅B2B lead sourcing (LinkedIn, Apollo, ZoomInfo)
✅Email outreach & list building
✅CRM management & pipeline setup
E-commerce Customer Support (Shopify)
✅Gorgias/Zendesk support management
✅Order tracking, refunds, customer communication
✅Multi-channel support (email, chat, social)
Virtual Assistance & Operations
✅Data entry & web research
✅CRM organization & workflow optimization
✅Administrative & backend support
Why clients work with me:
✅100% Job Success Score
✅1,800+ hours on Upwork
✅Proven track record across 15+ clients
✅Fast communication
✅Focus on results, not just tasks
If you're looking for someone reliable who can help you grow and operate more efficiently, send me a message or invite me to your job.
Steps for completing your project
After purchasing the project, send requirements so Bill can start the project.
Delivery time starts when Bill receives requirements from you.
Bill works on your project following the steps below.
Revisions may occur after the delivery date.
My 5-Step Process to Boost Your Shopify Sales & Customer Satisfaction
Quick call to align on goals & support needs. Integrate Shopify & set up Gorgias/Trello for seamless workflow. Resolve tickets in 2 h (Premium), multilingual. Weekly optimization & reports. Weekly syncs. 35% sales growth potential.