You will get a world-class Customer Service
Rising Talent
Rising Talent
Project details
Having too much on your plate is not ideal for an entrepreneur like you, you might be confused about what you should do first! Working with me will enable you to free your time doing these tasks:
Answer incoming calls and respond to customers' emails
Management and resolving customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
I am familiar with a broad list of business types.
Feel free to contact me.
Answer incoming calls and respond to customers' emails
Management and resolving customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
I am familiar with a broad list of business types.
Feel free to contact me.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Financial Services, Gaming, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, Telecommunications, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$250
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 8 | 40 | |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Mariene
Reliable Virtual Assistant, CSR,Tech Support,Bookkeeper,Life Coach
Cebu City, Philippines - 4:14 am local time
I started as a Customer Service Representative in BPO/ Business Process Outsourcing Industry since 2016. I was assigned to be a customer service rep/technical Support for Best buy it is a retail account within USA, Mexico, and Canada. ( I am one of the pioneering agent here in Philippines who is part of the primary support for Best buy because before they only handle General Back office so they don't cater calls.) I was part of the primary support when I was hired by Collabera Technologies as part of their project based job then since the main Company Wipro Ltd. Philippines liked how I work so they decided to absorbed me in their Company. So I was with them for about 5 years and I can say that in a span of 5 years, I would be a right candidate if you are looking for someone who knows how to handle client or customers information and if you are also looking for someone who knows better accounting and Bookkeeping entries. I am a degree holder in Accounting Technology, I had a short background in Bank (Development Bank of the Philippines) before I decided to work in a call center so I know exactly how Banks work. I worked with Amazon Philippines last year before deciding to work as a freelance virtual assistant in Fiverr.
I am excellent in oral and communication skills, Good in Problem solving and Analytical skills, I can do multitasking since that's what most customer service representative do in a daily routine. I am confident that I can be an asset to a Company that I will work with.
Steps for completing your project
After purchasing the project, send requirements so Mariene can start the project.
Delivery time starts when Mariene receives requirements from you.
Mariene works on your project following the steps below.
Revisions may occur after the delivery date.
Project 1
Receive details and instructions from the client Working 8 hrs a day to fulfill it Send an email to the client regarding with the shift being done