You will get a Zendesk ticketing system and knowledge base.
Project details
Knowledge is an asset of each organization. Expand on your vision by learning and applying strategies to improve knowledge development on your team.
Your knowledge base software can be private to protect intellectual property, or public to empower customers and sales teams with self-service.
Together, we will use Zendesk tools to centralize your teams' collaboration to communicate and support your customers. We will build your knowledge base to give continuity and structure to your operations.
Your knowledge base software can be private to protect intellectual property, or public to empower customers and sales teams with self-service.
Together, we will use Zendesk tools to centralize your teams' collaboration to communicate and support your customers. We will build your knowledge base to give continuity and structure to your operations.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Education, Environmental, Government & Public Sector, Marketing & Advertising, Nonprofit, Software, Telecommunications, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$2,000
|
Standard
$5,000
|
Advanced
$10,000
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 60 days |
Number of Hours of Work | 15 | 30 | 100 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
About Christina
Ex-Zendesk, Currently advising executives on knowledge and CX programs
Madison, United States - 8:09 pm local time
Blending knowledge sharing and customer service techniques, my services are designed for external customer support and internal teams like HR, IT, Legal, and operations. I work with Managers, Directors, VPs and Executives to create knowledge-centered educational programs for every stage of product and services operations.
This is my strategic services rate - priced for a monthly contract or drop-in advising. Set up an initial consult with me to discuss lower rates for technical writing projects and knowledge base tool evaluation/launches.
Steps for completing your project
After purchasing the project, send requirements so Christina can start the project.
Delivery time starts when Christina receives requirements from you.
Christina works on your project following the steps below.
Revisions may occur after the delivery date.
Project Scoping
Tech/Tool Evaluation