You will get actionable feedback to improve customer interactions
Rising Talent
Project details
I deliver accurate and consistent call evaluations with detailed scorecards and actionable feedback. My goal is to help improve customer experience, ensure compliance, and enhance agent performance through quality-driven insights.
Purpose
BusinessIndustry
Architecture & Interior Design, Arts & Design, Audio Services, Business Services & Consulting, Cybersecurity, Data Analytics, Ecommerce, Education, Engineering, Financial Services, Government & Public Sector, Hardware & Electronics, Legal, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 1 | 1 | 2 |
Number of Hours of Work | 1 | 3 | 5 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
QA Scorecard Creation
(+ 2 Days)
+$30Frequently asked questions
6 reviews
(6)
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This project doesn't have any reviews.
BL
Baruti L.
Feb 24, 2024
Transcribe YouTube Video
Winny is very professional, efficient and superior in her work ethic! Thank You!
BL
Baruti L.
Feb 20, 2024
Transcribe video en Español
Winny is phenomenal, Thank You!
BL
Baruti L.
Feb 3, 2024
Transcribe a YouTube video in Spanish
Winny’s quality of work brings me satisfaction.
BL
Baruti L.
Jan 30, 2024
Letras Canciones
Winny is punctual and competent in her work! I’m thankful!
BL
Baruti L.
Jan 22, 2024
Translate a 40 minute YouTube video from Spanish to English
Winny is brilliant, professional and efficient!
About Winny
Bilingual Customer Service | Virtual Assistant | Data Analyst | QA
Santo Domingo Este, Dominican Republic - 3:53 pm local time
I'm a dedicated Customer Service Specialist with over 6 years of experience delivering professional, efficient, and high-quality support across diverse call center environments. My strengths lie in clear and empathetic communication, both over the phone and through email, always aiming to resolve customer concerns with precision and care.
In addition to frontline service, I've worked as a Quality Analyst, where I evaluated calls to ensure compliance with company standards and helped drive continuous improvement. I’m committed to meeting deadlines, honoring commitments, and adapting to the needs of the team—whether collaborating with others or working independently.
I’d love the opportunity to bring my skills to your team and contribute to delivering outstanding service.
Let’s connect and discuss how I can support your business goals.
Steps for completing your project
After purchasing the project, send requirements so Winny can start the project.
Delivery time starts when Winny receives requirements from you.
Winny works on your project following the steps below.
Revisions may occur after the delivery date.
Quality Assurance Review Process
Review call recordings or transcripts. Evaluate calls using your QA guidelines or scorecard. Document findings and scores. Deliver a detailed report with feedback and improvement recommendations.