You will get Admin & Customer Support
Project details
With significant experience in customer service and administrative management, I have developed recognized expertise in providing quality support and optimizing internal processes.
Professional experience:
• MTN Benin: In the customer service department, I honed my communication and problem-solving skills, responding effectively to customer queries and improving internal procedures for greater responsiveness.
Key skills:
• Effective communication with a diverse customer base.
• Manage customer relationships to increase satisfaction.
• Rapid problem resolution to minimize service interruptions.
• Proficiency with digital tools, including Telegram and CRM systems.
• Organization and administrative management, including task coordination and optimization of internal processes.
My background is a testament to my ability to deliver exceptional customer service and efficiently manage administrative operations, contributing to the success of the companies I work with.
Professional experience:
• MTN Benin: In the customer service department, I honed my communication and problem-solving skills, responding effectively to customer queries and improving internal procedures for greater responsiveness.
Key skills:
• Effective communication with a diverse customer base.
• Manage customer relationships to increase satisfaction.
• Rapid problem resolution to minimize service interruptions.
• Proficiency with digital tools, including Telegram and CRM systems.
• Organization and administrative management, including task coordination and optimization of internal processes.
My background is a testament to my ability to deliver exceptional customer service and efficiently manage administrative operations, contributing to the success of the companies I work with.
Industry
Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Fashion & Apparel, Gaming, Legal, Marketing & Advertising, Retail & Wholesale, TelecommunicationsLanguage
FrenchWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 2 days
- Number of Hours of Work 30
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
3 reviews
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BD
Bilel D.
Oct 28, 2025
Mailing campaign
I understand your internet connexion may be uneffective but you have to tell me and must be focus and on time when i schedule a meeting.
BD
Bilel D.
Jul 24, 2025
Cold calls and enhance mailing campaign
This experience was great but for the option management i had to struggle with budget management as my request for reducing the amount was not accepted.
BD
Bilel D.
Jun 7, 2024
Business development and cold calls
Limonne, you're a devoted person and you're will to help is well apreciated. You had a great number of tasks to do and you did it with some success. You achieved good thing. Nonetheless you had to adapt to be as good as expected. You'll be able to achieve tasks next time. I definetely need you in the future.
About Limonne
I Generate Leads, Close Deals & Manage Your Customers | FR/EN
Abomey-Calavi, Benin - 4:42 am local time
Your customers expect fast answers and real resolution — not tickets left sitting in a queue. With 3 years of customer support experience at MTN Benin (Media Contact Bénin), I handle customer relations end-to-end: inbound/outbound calls, complex query resolution, and rigorous data entry and tracking in CRM/CLM systems — in both French and English.
I combine 4 skill sets most freelancers offer separately — so you get one person doing the job of four:
🎧 Customer Support & Service Recovery — Ticket management, inbound/outbound calls, complex query resolution on CRM/CLM systems. I currently manage client relations and subscription portfolios for a fuel delivery company, acting as direct support to the Head of B2C Customer Service.
📈 Digital Marketing & Sales Closing — Campaigns that generate real leads (Facebook, TikTok, targeted outreach) — and the closing skills to convert them. Through my role as Founder at Succes Plus WABAAA, I built hands-on experience in sales prospecting and cold calling, with completed contracts and strong client feedback in lead generation and business development.
💼 Virtual Assistance & Data Entry — Admin support, web research, scheduling, and French/English translation to keep your business running smoothly behind the scenes.
📣 Community Management — Community engagement and content strategy to keep your audience active and your brand visible.
Why work with me:
✅ Bilingual FR/EN — I support both French and English-speaking markets
✅ I understand both sides of the customer relationship: converting a prospect, and retaining a client you've already won
✅ Field + digital prospecting experience — I know how to reach customers wherever they are
✅ Proven CRM/CLM rigor from 3 years in a structured telecom environment (MTN Benin)
✅ I work with rigor, respect deadlines, and communicate transparently at every stage of the project
Whether you need someone to support your customers, fill your pipeline, close your deals, or manage the admin and community behind it all — I bring a complete, results-driven skill set to get it done.
📩 Let's discuss your needs today.
Steps for completing your project
After purchasing the project, send requirements so Limonne can start the project.
Delivery time starts when Limonne receives requirements from you.
Limonne works on your project following the steps below.
Revisions may occur after the delivery date.
Work procedures
take stock of the situation once all the necessary information has been received, and then start work on the project.