You will get your CRM, customer support, and client follow-up
Top Rated
Project details
The project is focused on providing efficient and reliable customer services to help streamline your operations and save you time.
By taking these tasks off your plate, I’ll help you focus on high-priority areas of your business while ensuring that day-to-day operations run smoothly. I’ll use proven tools and workflows to deliver consistent, high-quality results, keeping you updated on progress and maintaining clear communication throughout the process.
This service is designed to simplify your workload, boost productivity, and give you peace of mind knowing that everything is handled efficiently. Let me know your specific requirements, and we’ll create a plan that works best for you.
By taking these tasks off your plate, I’ll help you focus on high-priority areas of your business while ensuring that day-to-day operations run smoothly. I’ll use proven tools and workflows to deliver consistent, high-quality results, keeping you updated on progress and maintaining clear communication throughout the process.
This service is designed to simplify your workload, boost productivity, and give you peace of mind knowing that everything is handled efficiently. Let me know your specific requirements, and we’ll create a plan that works best for you.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Ecommerce, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Transportation & AutomotiveLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$150
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 2 days | 7 days | 14 days |
Number of Revisions | 2 | 3 | 5 |
Number of Hours of Work | 5 | 20 | 50 |
Basic Photo Editing | - | - | |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning | - | - |
Optional add-ons
You can add these on the next page.
Additional Revision
+$20Frequently asked questions
11 reviews
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This project doesn't have any reviews.
GO
Genesis O.
Aug 9, 2026
Lead Generation Project
Saratu was wonderful to work with. I can't even express what a great worker she is or how she really cares about the project at hand. You won't make a mistake hiring Saratu!
DS
Dan S.
Jul 23, 2026
GoHighLevel Customer Success & Sales Operator - Nightlife Concierge (Long-term, EU Evening Hours)
Great work
GO
Genesis O.
May 22, 2026
Website Tester
Saratu is a hard worker and extremely patient when it comes to dealing with me who’s already somewhat difficult to work for. We have other projects together and I highly recommend you bring her on board for your work.
BY
Brandon Y.
Mar 5, 2026
Customer Success Specialist for Modern Healthcare Software
Saratu is an exceptional contractor to work with. She delivered projects on time. She was an excellent communicator and very open to improving.
GW
Giselle W.
Nov 26, 2025
125 Needed for Reading/Response Project - Omega (Nov-Dec, 2025)
Saratu completed the work efficiently and was friendly and easy to work with.
About Saratu
SaaS Customer Success Specialist | CRM | Client Onboarding
100%
Job Success
Port Harcourt, Nigeria - 9:45 pm local time
I help SaaS companies and growing businesses manage
customer support,
client onboarding,
CRM operations,
and day-to-day customer communication.
I have 600+ hours of customer support experience on Upwork, including a 614-hour engagement supporting a healthcare SaaS company. My work has included resolving support requests, managing user access and updates, coordinating onboarding, maintaining CRM data, and communicating with internal teams.
Here's how I can help:
• Customer support via chat, email, and ticketing systems
• SaaS customer onboarding and user support
• CRM management, cleanup, and data accuracy
• Customer follow-up and pipeline management
• Ticket management and issue resolution
• Client communication and account support
• CRM workflow and email automation support
• Administrative and operations support
Tools I work with:
Zendesk | Intercom | HubSpot | Salesforce | GoHighLevel | Slack | ClickUp | Asana | Trello | Gmail | Outlook | Excel
Why clients choose me:
✓ 100% Job Success Score
✓ Top Rated freelancer
✓ 600+ hours of Upwork experience
✓ 5-star client feedback across recent projects
✓ Experience supporting SaaS and healthcare technology teams
✓ Strong communication, organization, and attention to detail
I don't just answer tickets. I look for ways to make customer support and internal workflows more organized, responsive, and efficient.
If you're looking for a reliable Customer Success or SaaS Support Specialist who can also handle CRM and onboarding operations,
Send me an invite or message me about your current workflow.
Steps for completing your project
After purchasing the project, send requirements so Saratu can start the project.
Delivery time starts when Saratu receives requirements from you.
Saratu works on your project following the steps below.
Revisions may occur after the delivery date.
Receive key information
Identify specific tasks. Confirm tools and platforms. Establish KPIs.
Create a Detailed Plan and set up tools
Outline all tasks and prioritize based on urgency and importance. Create a schedule or workflow . Set key deliverables and timelines for review and approval. Gain access to required tools, platforms, and accounts securely.