You will get Affordable virtual assistance, exceptional results
Project details
I ensure my services meet each client's unique needs, aligning my support with their specific business goals. With my experience in administrative support, customer service, and web management, I bring a well-rounded skill set that allows me to effectively handle a variety of projects. I pride myself on being adaptable and proactive, so I can quickly adjust to any changes or challenges that arise. My goal is to provide personalized support that not only meets expectations but also helps my clients thrive. Whether it’s managing schedules, providing excellent customer service, or keeping a website running smoothly, I’m dedicated to making your life easier and your business more efficient.
Language
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Revisions | 2 | 3 | 5 |
Number of Hours of Work | 2 | 5 | 15 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
About Vivian
Experienced Virtual Assistant with customer support expertise
Lagos Island, Nigeria - 12:01 am local time
As your business expands, providing exceptional and empathetic customer service becomes essential for maintaining your reputation and ensuring customer loyalty.
I assist businesses in streamlining their operations by managing customer inquiries, ensuring websites run smoothly, integrating essential tools and CRMs, and handling scheduling and calendar management to enhance productivity and organization.
My focus is on resolving problems quickly and efficiently, making sure your customers receive the highest level of support. I am dedicated to contributing to your business’s ongoing success.
Core Competencies:
●Customer Support Management: Escalating complex or unresolved customer issues for prompt resolution.
● Problem Troubleshooting: Troubleshooting and resolving product, service, or technical issues.
● CRM and Tool Integration: Expert in integrating and managing CRM tools like Salesforce, HubSpot, Zendesk, and project management tools like Trello and Asana.
● Website Management: Ensuring websites run smoothly by handling updates, monitoring performance, and troubleshooting issues.
● Scheduling and Calendar Management: Organizing appointments and calendars efficiently to improve business productivity.
● Effective Communication: Delivering accurate product information and tailored solutions to customers.
● Customer Interaction Management: Responding swiftly to customer complaints and maintaining detailed records of all interactions.
● Continuous Learning: Staying informed about product and market developments to offer the most current and effective support.
About Me:
I am an enthusiastic and detail-oriented Customer Support Specialist committed to ensuring customer satisfaction and improving service quality. My passion is helping businesses succeed by delivering reliable and efficient customer support. I’m eager to bring my expertise to your team and help elevate your projects.
If you're looking for a dedicated professional to enhance your customer service, send me a message and let’s get started.
Steps for completing your project
After purchasing the project, send requirements so Vivian can start the project.
Delivery time starts when Vivian receives requirements from you.
Vivian works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation
1. Discuss your goals, expectations, and deliverables. 2. Review the project requirements and gather any necessary materials