You will get Customer Service Support for Business
Top Rated
Top Rated
Project details
I am your all around Virtual Assistant. I can be your after hours Virtual Receptionist, Customer Service, Appointment Setter, Sales,Telemarketing or Administrative assistant for your business or company. I can assist and lessen your work load. I target the weekend or after hours support, you don't want to leave your customers or clients hanging right? why settle for a common answering machine when you can have a live person answering important calls. Taking care of your customers/clients should be your top priority to increase awareness, and overall profit. Many companies that offer answering services are not reliable, not personable, and attendants are not professionally equipped to handle your needs (background noise, unemphatic agents, lack of knowledge&drive to work at their best, etc.) Get the best service for your business by hiring one of the best freelancers in Upwork.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$225
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Hours of Work | 8 | 9 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Frequently asked questions
4 reviews
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MB
Michael B.
Oct 14, 2025
Customer Service Supervisor
KR
Karly R.
Jul 15, 2020
Experienced Customer Service Managers needed to Review Test Items [CV Study]
Great communication, completed project on time & provided helpful feedback using their expertise in Customer Service.
SZ
Stephanie Z.
Jun 28, 2019
Real Estate Cold Calling
Kristine did an excellent job. I will use her again in the future.
HD
Helena D.
Dec 14, 2018
Customer Service for High Growth Ecommerce Co. - Email, Phones, and Live Chat
Kristine is extremely responsive and flexible which was super helpful for last minute updates and when we needed extra help/hours. She is also very professional in training and it shows in her work.
About Kristine Joy
Customer Success Manager | Virtual Assistant Partner
100%
Job Success
Anaheim, United States - 12:28 pm local time
Fully committed to elite clients who value long-term partnerships. I'll handle your operations with passion so you can focus on growth. Hire the professional who treats your business like my own.
I deliver world-class customer service with a proven top-performing growth mindset, a Bachelor's degree, and 18+ years of experience in customer service, sales, technical support, client onboarding, and team management. With 15+ years of successful remote work and 10+ years managing/training high-performing remote teams, I build, coach, supervise, and scale operations across e-commerce, real estate, SaaS, property management, and government accounts.
Proven Career Progression
✔ Customer Service: Advanced from Agent → Supervisor → Senior Supervisor through consistent top performance.
✔ Sales Leadership: Progressed from Outbound Appointment Setter → Team Leader → Training & Coaching Director for US Real Estate accounts.
✔ 12+ years in sales, appointment setting, and collections (including bank auto loans); expert recruiter, trainer, and escalation handler.
Elite Credentials
✔Top Rated Freelancer + Upwork Premium Customer Service Program (invite-only for top elite performers)
✔Proficient in Amazon, Shopify, Zendesk, Salesforce, Gorgias, Google Workspace, Microsoft Office, VoIP systems
✔Skilled in script-based support, upselling, resolving conflicts, retaining customers, managing social media, and coordinating calendars and travel.
► ► ► ✰ Your all-around rock-star ✰ ◄ ◄ ◄
✔Customer Service → Phone, Email, Chat, and SMS
✔ Onboarding Specialist
✔ Sales, up-selling, and after-sales (inbound&outbound)
✔ Technical Support
✔ Virtual Assistant
✔ Outbound Appointment Setting
•✰✰✰ Virtual Team Management•✰✰✰
➥I recruit and interview candidates, onboard new agents, coach and train teams, supervise daily activities and performance metrics, and manage operations effectively. I conduct script-based role-plays, handle escalated and complex issues with expertise, and ensure smooth team performance.
↪ Experienced in a SaaS, knowledgeable in different types of customer service tools like Zendesk, Salesforce, Gorgias, and more.
↪ I have used many types of VoIP /softphones.
↪ Property Management
I have worked with:
→ Different e-commerce businesses ( Men&Women's Shape wear, Clothing, Women's Menstrual Cup, Educational Products, Jewelries, Crowdfunding, Electronics, and more! )
→ I have worked in the field of Education
→ Real Estate and Property Management
→ Events and Catering Services
→ Bank of America as Collections and Recovery Specialist III/ Acct Manager
→ HSBC as Customer Service Executive (debit and credit card)
→ Transamerica, as Customer Service Rep. (US Retirement Accounts)
→ Sallie Mae (Student Loans)
→ Sprint (Customer Service & Technical Support)
→ DirecTV (Customer Service with Technical Support and Sales)
Steps for completing your project
After purchasing the project, send requirements so Kristine Joy can start the project.
Delivery time starts when Kristine Joy receives requirements from you.
Kristine Joy works on your project following the steps below.
Revisions may occur after the delivery date.
Agree on the shift time
I will login on the agreed time for work. Any overtime request should be submitted at least 48 hrs hours before the schedule and paid in advance.