You will get Customer Service Support for Business
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Top Rated
Project details
I am your all around Virtual Assistant. I can be your after hours Virtual Receptionist, Customer Service, Appointment Setter, Sales,Telemarketing or Administrative assistant for your business or company. I can assist and lessen your work load. I target the weekend or after hours support, you don't want to leave your customers or clients hanging right? why settle for a common answering machine when you can have a live person answering important calls. Taking care of your customers/clients should be your top priority to increase awareness, and overall profit. Many companies that offer answering services are not reliable, not personable, and attendants are not professionally equipped to handle your needs (background noise, unemphatic agents, lack of knowledge&drive to work at their best, etc.) Get the best service for your business by hiring one of the best freelancers in Upwork.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$225
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Hours of Work | 8 | 9 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Frequently asked questions
5 reviews
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(2)
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This project doesn't have any reviews.
SM
Seve M.
Jul 13, 2026
Customer Support Manager
We loved working with Kristine. She's a great communicator and consistently delivered high quality work. We would absolutely recommend her to anyone looking to hire a Customer Support Manager.
MB
Michael B.
Oct 14, 2025
Customer Service Supervisor
KR
Karly R.
Jul 15, 2020
Experienced Customer Service Managers needed to Review Test Items [CV Study]
Great communication, completed project on time & provided helpful feedback using their expertise in Customer Service.
SZ
Stephanie Z.
Jun 28, 2019
Real Estate Cold Calling
Kristine did an excellent job. I will use her again in the future.
HD
Helena D.
Dec 14, 2018
Customer Service for High Growth Ecommerce Co. - Email, Phones, and Live Chat
Kristine is extremely responsive and flexible which was super helpful for last minute updates and when we needed extra help/hours. She is also very professional in training and it shows in her work.
About Kristine Joy
Customer Success Manager | Virtual Assistant Partner
100%
Job Success
Anaheim, United States - 11:12 am local time
🔝 With over 18 years of experience in customer service, sales, technical support, onboarding, and team management, I bring a well-rounded skill set backed by real, hands-on execution. I’ve spent 15+ years working remotely, including 12+ years leading and training high-performing teams across eCommerce, SaaS, real estate, property management, and government accounts.
🔝Tools and platforms I’ve used include CRMs such as Zendesk, Salesforce, Gorgias, and Jira, as well as e-commerce platforms including Shopify, BigCommerce, and Amazon. I’m tech-savvy and quick to learn new systems, with additional experience using Google Workspace, Microsoft Office, various VoIP systems, project management tools, and AI-powered tools.
I can support your business with:
✔Customer service (phone, email, chat, SMS)
✔Client onboarding and retention
✔Sales, upselling, and outbound outreach
✔Technical support and troubleshooting
✔Virtual assistance and operations support
✔Appointment setting and lead management
🎩 My background spans multiple industries, including eCommerce, education, real estate, banking, telecommunications, and SaaS—giving me the flexibility to adapt quickly and add value from day one.
► ► ► ✰ Your all-around rock-star ✰ ◄ ◄ ◄
I have worked with:
→ B2B and B2C accounts
→ Different e-commerce businesses ( Men & Women's Shape wear, Clothing, Women's Menstrual Cup, Educational Products, Jewelries, Crowdfunding, Electronics, and more! )
→ Telehealth
→ Online Gaming Platform - led customer support for an immersive online world structure game
→ Education (k12 and online courses for professionals)
→ US Real Estate and Property Management
→ Events and Catering Services
→ US banks / Financial institutions - handled card services, auto loans (collection), US Retirement Accounts, and student loans
→ US Mobile (Customer Service & Technical Support)
→ Satellite dish company (Customer Service with Technical Support and Sales)
🎩 I’ve grown my career from frontline support to leadership roles—progressing from agent to senior supervisor, and from appointment setter to training and coaching director. I specialize in building strong customer relationships, improving workflows, increasing conversions, and leading teams that deliver consistent results.
🎩 I have managed and scaled teams—handled recruitment, training, coaching, workforce management, and daily performance to ensure smooth and efficient operations.
👉 If you're looking for a dependable, experienced professional who treats your business like their own and is focused on long-term success, I’d be glad to connect and discuss how I can support your goals.
Steps for completing your project
After purchasing the project, send requirements so Kristine Joy can start the project.
Delivery time starts when Kristine Joy receives requirements from you.
Kristine Joy works on your project following the steps below.
Revisions may occur after the delivery date.
Agree on the shift time
I will login on the agreed time for work. Any overtime request should be submitted at least 48 hrs hours before the schedule and paid in advance.