You will get AI agents for call centers and appointment booking
Rising Talent
Rising Talent
Project details
Built an AI-powered voice agent platform that helps businesses automate customer calls, appointment booking, lead qualification, and support interactions.
Traditional call centers rely heavily on human agents for repetitive conversations, leading to longer response times, missed opportunities, and increased operational workload. Teams often spend significant time handling basic inquiries, scheduling requests, follow-up reminders, and lead qualification.
The platform solves this challenge with intelligent voice agents that can answer incoming calls, understand customer intent, collect information, book or reschedule appointments, qualify leads, and update CRM systems automatically. For complex scenarios, calls can be transferred to human agents with summarized context.
Key capabilities:
• AI-powered inbound and outbound voice agents
• Appointment booking and rescheduling
• Lead qualification and intent detection
• Zero-latency
• Human-like Conversation
• FAQ and customer inquiry handling
• Human handoff and call routing
• CRM integration and reminders
• Real-time transcription and call summaries
• Multi-language support and analytics dashboard.
Traditional call centers rely heavily on human agents for repetitive conversations, leading to longer response times, missed opportunities, and increased operational workload. Teams often spend significant time handling basic inquiries, scheduling requests, follow-up reminders, and lead qualification.
The platform solves this challenge with intelligent voice agents that can answer incoming calls, understand customer intent, collect information, book or reschedule appointments, qualify leads, and update CRM systems automatically. For complex scenarios, calls can be transferred to human agents with summarized context.
Key capabilities:
• AI-powered inbound and outbound voice agents
• Appointment booking and rescheduling
• Lead qualification and intent detection
• Zero-latency
• Human-like Conversation
• FAQ and customer inquiry handling
• Human handoff and call routing
• CRM integration and reminders
• Real-time transcription and call summaries
• Multi-language support and analytics dashboard.
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & TourismWhat's included
| Service Tiers |
Starter
$150
|
Standard
$200
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 7 days | 12 days | 21 days |
Scriptwriting | - | - | - |
Summary Report | |||
Lead List |
Frequently asked questions
About Mirza Ferdous
Enterprise AI Architect | Computer Vision, Voice AI & LLM Systems
Dhaka, Bangladesh - 6:07 am local time
As Founder and CEO of HawkEyes Digital Monitoring, a DUNS-registered and ISO 27001-certified AI company, I architect production AI for British American Tobacco, Unilever, Samsung, and Grameenphone.
The work has expanded outlet coverage by 2.4X, from 500K to 1.2M outlets, with zero headcount added, and cut audit costs by 70% across the board.
Shipped infrastructure, not a pilot deck.
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THE TEAM BEHIND THIS PROFILE
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I joined bKash as employee #18 and helped take it from rollout to Bangladesh's first unicorn. At British American Tobacco I ran sales territories with full P&L responsibility and watched where enterprise operations break. Then I built HawkEyes and a 20+ engineer team to fix those breaks with proprietary AI that holds up in offline-first deployments where shelves are messy, networks drop mid-sync, and merchandiser phones run on old Android versions.
I architect because I lived the problem. I ship because I built the team.
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WHAT WE SOLVE, END-TO-END OR MODULAR
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▸ COMPUTER VISION & IMAGE AI
Retail execution verified in 0.6 seconds. SKU detection across 10,000+ products, share-of-shelf, real-time stockout alerts, planogram and POSM compliance, packaging and defect inspection, and biometric anti-proxy attendance with liveness detection (99% OCR accuracy on ID capture). Powered by M-Lens, our retail execution platform.
▸ VOICE AI & CONVERSATIONAL INTELLIGENCE
Sales conversations audited in 0.8 seconds. Pitch-compliance scoring, intent and objection capture, lead capture, sentiment analysis, real-time next-best-action prompts, and same-day rep coaching. Bundled inside NeuroSales, our DMS engine with PJP optimization, order-to-delivery, credit control, and KPI-linked salary automation.
▸ CUSTOM LLM AGENTS & RAG SYSTEMS
Tier-1 support deflected 80%+. Custom LLM agents with RAG over your institutional knowledge: support automation, multi-turn handling, document processing, intelligent routing, compliance query handling, and escalation workflows.
▸ ACQUISITION AND ACTIVATION AT SCALE
Acquire+ runs eKYC onboarding with NID verification, OCR/ICR, and biometric authentication. Connect+ drives shopper loyalty, D2C e-commerce, and campaign management. PerbuTech powers QR-based AR engagement, virtual games, and consumer profiling. RestoExpress covers 360° restaurant operations: POS, payments, delivery, queues, and reservations.
Every platform is proprietary, customizable, and offline-first. I work hands-on with LangChain, AutoGPT, fine-tuning pipelines, and multi-model orchestration across Claude, GPT-4, Gemini, and open-source LLMs. OutSkill AI Generalist Fellow.
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HOW WE ENGAGE
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Before development starts, we define the scope, pricing, deployment model, IP ownership, source-code access, model usage rights, and handover terms clearly. Client-specific deliverables are protected under the agreed scope, while HawkEyes’ proprietary platform and reusable AI components remain governed by separate licensing terms.
Send a brief with one operational number you cannot move: outlet coverage, audit cost per visit, KYC throughput, support deflection rate, share of shelf, and frontline retention. Include the current cost and the size of the operation it sits inside. The first call maps the bottleneck to measurable AI ROI, sketches a six-week pilot, and tells you whether the math works at your scale. If the business case doesn't justify the investment, I'll tell you before we start.
Steps for completing your project
After purchasing the project, send requirements so Mirza Ferdous can start the project.
Delivery time starts when Mirza Ferdous receives requirements from you.
Mirza Ferdous works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 – Requirement Collection
Collect business goals, conversation flow, call scripts, and integration requirements.
Step 2 – Voice Agent Development
Build AI conversation logic, voice workflows, appointment handling, and automation setup.