You will get AI Call Audit & Quality Analysis to Improve Bot Performance
Rising Talent
Project details
What sets me apart is my real experience auditing AI-handled calls and working in help desk and U.S. healthcare support. I provide practical, accurate insights with a focus on quality, compliance, and improving both AI and customer support performance.
Project Type
Customer Support, OtherWhat's included
| Service Tiers |
Starter
$29
|
Standard
$69
|
Advanced
$129
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $30
Additional Revision
+$10About Rahat
HIPAA Compliant | Virtual Assistant | RCM Specialist | AI Audit
Rawalpindi, Pakistan - 10:07 pm local time
HIPAA-trained and detail-oriented Medical Billing Specialist with over 3 years of hands-on experience in revenue cycle management, patient coordination, and virtual administrative support for healthcare practices.
I specialize in maintaining strict HIPAA compliance while ensuring accurate, timely, and efficient billing processes.
My expertise includes:
• Insurance verification & eligibility checks
• Personal Injury Billing
• Charge entry & clean claim submission (CMS-1500)
• Payment posting (ERA/EOB)
• Accounts Receivable (AR) follow-up
• Denial management & claim reprocessing
• Reviewing and correcting rejected/aged claims
• Patient billing & statement clarification
• Appointment scheduling & front desk operations
• EHR & Practice Management system handling
• Encounter reconciliation & reporting
💻 𝐄𝐇𝐑/𝐄𝐌𝐑 & 𝐁𝐈𝐋𝐋𝐈𝐍𝐆 𝐒𝐎𝐅𝐓𝐖𝐀𝐑𝐄 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄
EHR/EMR Systems:
Kareo/Tebra | AdvancedMD | Office Ally Practice Mate | eClinicalWorks (ECW) | Epic | Athenahealth | NextGen | Practice Fusion | SimplePractice | TherapyNotes | RXNT | DrChrono | ModMed | CureMD | ICANotes | TheraNest | CollaborateMD | WebPT | Therapy Appointments | Headway | ChiroTouch | Healthie | Candid
Clearinghouses & Portals:
Availity | Change Healthcare | Office Ally | Waystar | Trizetto | Zirmed | ClaimMD
Insurance Portals:
Medicare (Noridian, Palmetto, CGS, WPS, Novitas) | Navinet | UHC | Cigna | Optum | Humana | Aetna | Blue Cross Blue Shield | Medicaid portals
Productivity Tools:
Microsoft Excel | Google Workspace | Slack | ClickUp | Zoom | Microsoft Office Suite
As a Front Desk Coordinator and Virtual Assistant, I have professionally handled patient communications, protected PHI, ensured accurate documentation, and delivered compassionate, confidential service.
I am organized, proactive, and committed to maximizing reimbursements while minimizing denials — all while maintaining full HIPAA compliance and data security standards.
Steps for completing your project
After purchasing the project, send requirements so Rahat can start the project.
Delivery time starts when Rahat receives requirements from you.
Rahat works on your project following the steps below.
Revisions may occur after the delivery date.
Review & Analysis
I will review the provided call recordings or transcripts, evaluate quality, identify errors, and assess overall performance based on your requirements.
Report & Recommendations
I will deliver a detailed audit report with quality scores, key findings, and actionable suggestions to improve AI bot or support performance.