You will get AI-Powered Call Insights & Performance Analytics for BPOs
Rising Talent
Rising Talent
Project details
An AI-driven solution that analyzes customer service calls to automatically evaluate agent performance. It extracts actionable insights from conversations, measuring call quality, compliance, sentiment, and effectiveness. The system identifies coaching opportunities, risks, and top-performing behaviors while reducing manual QA effort. Designed for BPOs and call centers, it enables scalable, data-driven performance optimization across high-volume operations.
Purpose
BusinessIndustry
Audio Services, Business Services & Consulting, Data Analytics, Government & Public Sector, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$600
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 2 days |
Scriptwriting | - | - | |
Summary Report | |||
Lead List | - |
Frequently asked questions
2 reviews
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JS
John S.
May 21, 2026
ATOM AI Web Developer Needed – Build Smart, Practical AI Features Into Live Platform
Great guy super talented. Bailed me out big time!! Would hire again.
KJ
Kay J.
May 1, 2026
AI Engineer for AWS Deployment
Great guy, will work with him again
About Muhammad
Senior AI/ML Engineer | Chatbot, LLM, RAG, AI Agents, GenAI, SaaS, MVP
100%
Job Success
Seinaejoki, Finland - 3:38 am local time
𝐒𝐞𝐧𝐢𝐨𝐫 𝐀𝐈/𝐌𝐋 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 𝐰𝐢𝐭𝐡 𝟖+ 𝐲𝐞𝐚𝐫𝐬 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐀𝐈 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐭𝐡𝐚𝐭 𝐜𝐮𝐭 𝐜𝐨𝐬𝐭𝐬, 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐚𝐧𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐑𝐎𝐈.
I have helped startups and enterprises across healthcare, fintech, ecommerce, and SaaS ship intelligent AI products that scale from day one.
I handle everything end to end, from idea to deployed production-grade AI.
Have a great idea but 𝒏𝒐𝒕 𝒔𝒖𝒓𝒆 𝒘𝒉𝒆𝒓𝒆 𝒕𝒐 𝒔𝒕𝒂𝒓𝒕? Send me a DM and we will arrange a 𝟒𝟎-𝐦𝐢𝐧 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 📞.
★ 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫
→ 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬 & 𝐀𝐠𝐞𝐧𝐭𝐢𝐜 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬: Autonomous multi-agent systems using LangGraph, CrewAI, AutoGen, and MCP that plan, reason, and execute across APIs, CRMs, and SaaS tools without human intervention.
→ 𝐑𝐀𝐆 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 & 𝐋𝐋𝐌 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: Production RAG pipelines with hybrid search, contextual memory and hallucination mitigation using LlamaIndex, LangChain, Pinecone, Qdrant, Weaviate, and pgvector.
→ 𝐀𝐈 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 & 𝐕𝐨𝐢𝐜𝐞 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬: Custom AI chatbots and inbound/outbound voice agents for customer support, lead qualification and appointment booking via web, WhatsApp, and phone using GPT-4o, Claude, Whisper, VAPI, and Retell AI.
→ 𝐋𝐋𝐌 𝐅𝐢𝐧𝐞-𝐓𝐮𝐧𝐢𝐧𝐠 & 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈: Domain-specific fine-tuning using LoRA, QLoRA, RLHF and DPO on OpenAI, Claude, Mistral, LLaMA 3, and DeepSeek for production-ready specialized model behavior.
→ 𝐀𝐈 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: AI integration into your CRMs, ERPs and databases via n8n, Make, and Zapier with OCR pipelines, web scraping, ETL automation and event-driven API orchestration.
→ 𝐂𝐨𝐦𝐩𝐮𝐭𝐞𝐫 𝐕𝐢𝐬𝐢𝐨𝐧 & 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭 𝐀𝐈: Object detection (YOLOv8), image classification, facial analytics and intelligent OCR for structured data extraction from PDFs and scanned documents.
→ 𝐌𝐋𝐎𝐩𝐬, 𝐂𝐥𝐨𝐮𝐝 & 𝐀𝐈 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞: Scalable model deployment on AWS Bedrock, GCP Vertex AI and Azure with Docker, Kubernetes, CI/CD, LangSmith observability and token cost optimization.
★ 𝐍𝐨𝐭𝐚𝐛𝐥𝐞 𝐑𝐞𝐬𝐮𝐥𝐭𝐬
✔ 𝐀𝐈 𝐂𝐚𝐥𝐥 𝐒𝐜𝐨𝐫𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦: 90% faster evaluations, $140K+ saved in year one, 3x agent performance visibility across 10K+ calls/month.
✔ 𝐃𝐨𝐜-𝐀𝐈 𝐎𝐂𝐑 𝐏𝐢𝐩𝐞𝐥𝐢𝐧𝐞: 94% less manual data entry, $110K saved/yr, 50K+ documents processed/month at 99% accuracy.
✔ 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐑𝐞𝐜𝐨𝐫𝐝 𝐄𝐱𝐭𝐫𝐚𝐜𝐭𝐢𝐨𝐧 (𝐅𝐢𝐧𝐞-𝐓𝐮𝐧𝐞𝐝 𝐋𝐋𝐌): 98% less processing time, $160K saved/yr, zero compliance errors in production.
✔ 𝐋𝐢𝐜𝐞𝐧𝐬𝐞 𝐏𝐥𝐚𝐭𝐞 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 (𝐘𝐎𝐋𝐎𝐯𝟖): 96% fewer manual checks, $85K saved/yr, real-time detection at 60fps.
✔ 𝐑𝐀𝐆 𝐑𝐞𝐩𝐨𝐫𝐭 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐒𝐲𝐬𝐭𝐞𝐦: 98% faster prep, $200K saved/yr, zero hallucination rate across 5K+ reports.
✔ 𝐔𝐆𝐂 𝐕𝐢𝐝𝐞𝐨 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 (𝐧𝟖𝐧 + 𝐆𝐞𝐧𝐀𝐈): 90% production time cut, $120K saved/yr, 500+ videos/month fully automated.
✔ 𝐒𝐭𝐚𝐛𝐥𝐞 𝐃𝐢𝐟𝐟𝐮𝐬𝐢𝐨𝐧 𝐋𝐨𝐑𝐀 𝐅𝐢𝐧𝐞-𝐓𝐮𝐧𝐢𝐧𝐠: 95% lower compute cost, $90K saved per model cycle, brand-consistent image generation at scale.
★ 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞
✔ 𝐅𝐢𝐧𝐥𝐚𝐧𝐝, 𝐄𝐔 𝐁𝐚𝐬𝐞𝐝: EU timezone, GDPR-compliant development, and European enterprise communication standards with zero barriers.
✔ 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞𝐝 𝐓𝐞𝐚𝐦: I work alongside a dedicated team of AI engineers, ML specialists, and full-stack developers giving you agency-level capacity with direct senior ownership on every project.
✔ 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧-𝐅𝐢𝐫𝐬𝐭: I build AI that handles real traffic, edge cases, and failures gracefully, not demos that break under pressure.
✔ 𝐑𝐎𝐈-𝐃𝐫𝐢𝐯𝐞𝐧: Feasibility, scalability, and cost impact assessed before a single line of code is written.
✔ 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐭 & 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞: Honest timelines, clear progress updates, and full post-launch support every time.
𝐋𝐞𝐭'𝐬 𝐁𝐮𝐢𝐥𝐝:
Send me your project and I will give you a straight, honest assessment of what is feasible, what it will take, and how to build it the right way.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements Gathering
Client provides call recordings, volume details, KPIs, and reporting needs.
Data Preparation & Access Setup
Calls are organized and integrated into the AI platform; formats and access are verified.