You will get AI-Powered Customer Support Automation
Project details
I build secure, production-ready AI automation solutions using .NET, React, and Azure OpenAI to help support teams work faster without sacrificing control or quality.
This project focuses on AI-powered customer support automation, where incoming emails or tickets are analyzed to identify category, urgency, and sentiment, and a professional reply draft is generated for human review. The system is designed with a human-in-the-loop approach, ensuring that AI never sends responses automatically and all outputs remain fully reviewable and editable.
What sets this project apart is its enterprise-style architecture and real-world practicality. The backend is built using ASP.NET Core with clean, scalable APIs, while the frontend provides a simple React-based dashboard for reviewing AI results. Prompts are version-controlled and configurable, making the solution easy to adapt to different business rules and workflows.
This solution is ideal for SaaS companies, e-commerce platforms, and support teams looking to reduce manual effort, improve response consistency, and scale efficiently using Generative AI.
This project focuses on AI-powered customer support automation, where incoming emails or tickets are analyzed to identify category, urgency, and sentiment, and a professional reply draft is generated for human review. The system is designed with a human-in-the-loop approach, ensuring that AI never sends responses automatically and all outputs remain fully reviewable and editable.
What sets this project apart is its enterprise-style architecture and real-world practicality. The backend is built using ASP.NET Core with clean, scalable APIs, while the frontend provides a simple React-based dashboard for reviewing AI results. Prompts are version-controlled and configurable, making the solution easy to adapt to different business rules and workflows.
This solution is ideal for SaaS companies, e-commerce platforms, and support teams looking to reduce manual effort, improve response consistency, and scale efficiently using Generative AI.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$350
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 8 | 13 | 25 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Email Support
(+ 6 Days)
+$100About Akshay
Web developer
Ghaziabad, India - 9:07 am local time
Steps for completing your project
After purchasing the project, send requirements so Akshay can start the project.
Delivery time starts when Akshay receives requirements from you.
Akshay works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Review & Project Setup
Review client requirements, confirm support workflow, ticket types, and AI rules. Set up the project structure and environment.
Backend Development & AI Integration
Develop ASP.NET Core APIs and integrate Azure OpenAI for ticket classification, sentiment detection, and reply draft generation.