You will get AI powered customer service automation for your business
Top Rated
Top Rated
Project details
I will help you transform your customer support into a fast, efficient, AI-powered system that saves time, reduces workload, and improves response quality. With strong experience in customer support, ticket management, automation tools, and AI workflows, I specialize in building smart support systems that handle repetitive queries, route messages, draft replies, and improve overall customer experience.
Whether you need AI-generated responses, chatbot workflows, automated triage, integration with email or CRM tools, or support knowledge-base setup, I can design a customized solution tailored to your business. Your automation will be built using reliable tools such as ChatGPT, Claude, Zapier, ManyChat, Make, Google Workspace automations, or your preferred platform.
You will receive a clean, optimized, easy-to-use system along with documentation and guidance, ensuring smooth adoption for you and your team. My goal is to help you reduce manual work, speed up customer support, and deliver consistent, high-quality responses every time.
Whether you need AI-generated responses, chatbot workflows, automated triage, integration with email or CRM tools, or support knowledge-base setup, I can design a customized solution tailored to your business. Your automation will be built using reliable tools such as ChatGPT, Claude, Zapier, ManyChat, Make, Google Workspace automations, or your preferred platform.
You will receive a clean, optimized, easy-to-use system along with documentation and guidance, ensuring smooth adoption for you and your team. My goal is to help you reduce manual work, speed up customer support, and deliver consistent, high-quality responses every time.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Marketing & Advertising, Real Estate, Retail & Wholesale, Software, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Number of Hours of Work | 2 | 5 | 12 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Custom AI Workflow
(+ 1 Day)
+$25
Remote Connection Setup
(+ 1 Day)
+$20
Documentation
+$15Frequently asked questions
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About Kirtikey
Customer Service | Technical Support | SaaS Chat & Email Specialist
100%
Job Success
Bangalore, India - 4:48 am local time
🏆 Top-Rated | 100% Job Success | 9+ Years of Customer Support Excellence
📌 4,000+ Hours on Upwork | Enterprise & SaaS Support Specialist
Hello there! 👋
If you're looking for a reliable, experienced, and tech-savvy customer support specialist who can manage customers, resolve issues, and improve your support workflows — you're in the right place.
I help SaaS, ecommerce, and service-based companies deliver fast, professional, and empathetic support that boosts retention and customer satisfaction.
🧰 What I Can Help You With
⭐ Customer Support (Email, Chat & Phone)
Responding to customer queries with clarity, professionalism, and empathy
Managing high-volume ticket queues
Providing timely and accurate resolutions
⭐ SaaS & Technical Support
Account setup, onboarding & troubleshooting
Billing, subscription & payment issues
Login/auth errors, product navigation, and bug reporting
Escalation management and cross-team communication
⭐ Billing & Dispute Resolution (Mitratech Expertise)
Invoice discrepancies
Refunds, chargebacks, credits & adjustments
Payment failures & subscription renewals
Deep-dive investigation and documentation
⭐ E-commerce Support
Order updates, shipping delays, cancellations
Refunds, returns & exchange coordination
Shopify, PayPal, Stripe & marketplace communication
Vendor/supplier follow-ups
⭐ Admin & Back-Office Support
CRM management & data entry
Spreadsheet handling
Document organization
Process documentation & SOP creation
🌟 Why Clients Love Working With Me
✔ Reliable & Consistent — 100% Job Success with long-term clients
✔ Retention-Focused — I turn frustrated customers into loyal advocates
✔ Strong Communicator — Clear, friendly, and professional communication
✔ Tech-Savvy — Quick to learn new tools and platforms
✔ Process-Oriented — Identify recurring issues and suggest improvements
✔ Enterprise-Level Experience — 2,500+ hours supporting HR SaaS customers
🛠 Tools & Platforms I Work With
Zendesk | Gorgias | Freshdesk | Intercom | Shopify | PayPal | Stripe | Salesforce
Google Workspace | Microsoft 365 | Monday.com | Notion | Zoho | Meta Business Suite
If your tool isn’t listed, I’ll learn it fast.
📌 My Commitment
I treat your customers like my own. My goal is to deliver accurate, empathetic, and high-quality support that strengthens your customer relationships and reduces your support workload.
📞 Ready to elevate your customer experience?
Click “Invite to Job” and let’s discuss how I can help you deliver outstanding customer support.
Steps for completing your project
After purchasing the project, send requirements so Kirtikey can start the project.
Delivery time starts when Kirtikey receives requirements from you.
Kirtikey works on your project following the steps below.
Revisions may occur after the delivery date.
Analyze your current support workflow
I will review your existing support process, communication channels, and customer pain points to identify where automation can save time, reduce effort, and improve response quality.
Design AI conversation flows / automation logic
Based on your business goals, I will create optimized AI response flows, triggers, routing rules, templates, and recommended automation structure.