You will get AI-Powered Support Agent Implementation for Scalable CX
Project details
I’ve been an early adopter of AI in CX since pre-2020, with a proven track record helping teams cut response times by 80% and improve customer satisfaction without overwhelming their teams. If you need help choosing a vendor to partner with, I have strong relationships with top-tier AI Agent vendors which means you'll get the best tool for the best price. Let’s future-proof your support!
Ready to scale your support with AI? I’ll help you implement an AI-powered support agent tailored to your business, your workflows, and your customers. From setup to launch, I’ll ensure your AI boosts efficiency without sacrificing the human touch.
What’s Included:
Needs Assessment: Evaluate your support workflows & goals for AI integration.
AI Platform Selection & Setup: Guidance on tools (Intercom, Ada, Forethought, etc.) + technical setup.
Workflow Design: Define automations, escalation paths, and human-AI collaboration points.
Training Data Prep: Structure FAQs, historical tickets, and content for effective AI training.
Testing & Optimization: QA the AI agent pre-launch, refine responses, and ensure smooth handoffs.
Launch Support: Live support during rollout, plus a post-launch review.
Ready to scale your support with AI? I’ll help you implement an AI-powered support agent tailored to your business, your workflows, and your customers. From setup to launch, I’ll ensure your AI boosts efficiency without sacrificing the human touch.
What’s Included:
Needs Assessment: Evaluate your support workflows & goals for AI integration.
AI Platform Selection & Setup: Guidance on tools (Intercom, Ada, Forethought, etc.) + technical setup.
Workflow Design: Define automations, escalation paths, and human-AI collaboration points.
Training Data Prep: Structure FAQs, historical tickets, and content for effective AI training.
Testing & Optimization: QA the AI agent pre-launch, refine responses, and ensure smooth handoffs.
Launch Support: Live support during rollout, plus a post-launch review.
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included $4,995
These options are included with the project scope.
$4,995
- Delivery Time 30 days
- Number of Revisions 1
Optional add-ons
You can add these on the next page.
Fast 20 Days Delivery
+$2,995
Vendor Selection
(+ 10 Days)
+$495
FAQ Optimization
(+ 10 Days)
+$995About Erica
CX Solutions for Startups | Strategy, AI, and Support Ops
Kings County, United States - 1:32 am local time
I’m the founder of SunshineCX, where I help startups and small businesses level up their CX strategy, support systems, and team operations. Whether you’re hitting your first big growth moment or trying to future-proof your customer experience, I’ve got you covered.
Here's what I do best:
-AI-Powered Support: Implementing smart, scalable solutions that cut response times and improve customer satisfaction.
-Support Ops Transformation: Optimizing workflows, automating the repetitive stuff, and helping teams work smarter, not harder.
-Voice of the Customer: Making sure your customer feedback actually drives product and service improvements.
-Global Team Scaling: Launching and leading remote support teams, expanding multi-language capabilities, and ensuring consistency at scale.
A few wins I’m proud of:
-Cut response times by 80% and saved $500K annually with AI-driven CX upgrades.
-Took team response from 30 days to 5 hours through process optimization.
-Led a $1.2M cross-functional project that reduced costs and increased conversion velocity.
-Built and scaled remote support teams across 6 cities, growing language support from 1 to 30+.
-Raised CSAT from 60% to 90% while cutting operational expenses by $500K.
I’m known for being both strategic and hands-on. Through SunshineCX, I bring people along during big changes and make sure the systems I build are tailored to your business—not just cookie-cutter solutions.
If you’re ready to make your customer experience brighter, bolder, and built for growth, let’s chat!
Steps for completing your project
After purchasing the project, send requirements so Erica can start the project.
Delivery time starts when Erica receives requirements from you.
Erica works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Goal Alignment
Understand your business goals, support needs, and desired outcomes for AI.
Workflow & Content Review
Analyze current support workflows, FAQs, and ticket data to guide AI setup.