You will get Airbnb Virtual Assistance | Short Term Rental Cohosting | Customer Service
Top Rated
Project details
Are you an Airbnb host looking to elevate your hosting experience? Look no further! I am an expert Airbnb cohost and administrative virtual assistant with a proven track record in Airbnb management, guest communication, and customer support.
With extensive experience in property management and booking management, I ensure your listings attract the right guests and maintain high occupancy rates. I handle guest communication, from answering inquiries to providing check-in instructions and resolving any issues promptly. My focus on calendar management ensures seamless bookings and availability updates.
I offer top-notch customer service, ensuring every guest enjoys a memorable stay. My administrative support includes organizing paperwork, updating records, and coordinating with cleaning services, ensuring everything runs smoothly behind the scenes.
Attention to detail and excellent communication skills are my strengths, ensuring your Airbnb business operates efficiently and successfully. Let me help you enhance your hosting experience and achieve exceptional results.
I'd love to discuss how we can make your project a roaring success. Would you be available for a quick call?
With extensive experience in property management and booking management, I ensure your listings attract the right guests and maintain high occupancy rates. I handle guest communication, from answering inquiries to providing check-in instructions and resolving any issues promptly. My focus on calendar management ensures seamless bookings and availability updates.
I offer top-notch customer service, ensuring every guest enjoys a memorable stay. My administrative support includes organizing paperwork, updating records, and coordinating with cleaning services, ensuring everything runs smoothly behind the scenes.
Attention to detail and excellent communication skills are my strengths, ensuring your Airbnb business operates efficiently and successfully. Let me help you enhance your hosting experience and achieve exceptional results.
I'd love to discuss how we can make your project a roaring success. Would you be available for a quick call?
Purpose
BusinessIndustry
Events Planning, Marketing & Advertising, Photography, Real Estate, Retail & Wholesale, Travel & TourismLanguage
EnglishWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 30 days
- Number of Hours of Work 40
17 reviews
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Ashley L.
Dec 23, 2024
STR Manager & Guest Coordination
Chuka is wonderful to work with! He always did everything I would ask in a timely manner. HIs English is good. I would recommend him for sure!
About Chuka
Airbnb & STR Operations Manager | Guesty, Hostaway & PriceLabs Expert
100%
Job Success
Port Harcourt, Nigeria - 3:51 pm local time
That gap between what your STR operation is and what it could be is exactly where I work.
I am an Airbnb and short-term rental operations specialist with hands-on expertise across the full STR technology stack. Hosts, vacation rental operators, property management companies, and real estate investors across the United States, Canada, the United Kingdom, and Austria hire me when they are done tolerating operational chaos and ready to build something that actually scales.
WHAT I DO
Operations and Workflow Buildout
Most STR businesses run on improvisation. I replace that with infrastructure. I audit your setup end to end, identify every inefficiency, and build standardised SOPs and workflows that your team can execute consistently, whether you manage three properties or thirty.
PMS Implementation and Optimisation
I specialise in Guesty, Hostaway, OwnerRez, Hospitable, Lodgify, and Hostfully. Whether you need a fresh implementation, a platform migration, or a long overdue optimisation of a system that was never properly configured, I handle everything from automations and unified inbox setup to channel connections, owner reporting, and team task assignments. A properly built PMS is the foundation on which everything else runs.
Revenue Management and Pricing Strategy
I implement and manage dynamic pricing through PriceLabs and Wheelhouse. This is not a one time setup. I actively monitor seasonality, local demand compression, and competitor positioning, adjusting your pricing strategy as a continuous function rather than a static rule. Better pricing decisions mean higher revenue without sacrificing occupancy.
Channel Management and Distribution
I manage multi channel distribution across Airbnb, VRBO, and all major OTA platforms. Double bookings and calendar sync conflicts get resolved at the infrastructure level, not discovered after a guest has already booked. Clean channel management protects your reviews and your revenue simultaneously.
Airbnb Co-Host and Guest Communication Systems
I build automated guest communication sequences that cover every stage of the guest journey, from the initial inquiry through pre arrival, check in, mid stay, and post checkout. Guests receive fast, professional responses without you lifting a finger. Response rates stay high. Review scores improve. You get your time back.
Cleaning and Turnover Coordination
I use Turno and Breezeway to systematise your turnover operations with automated scheduling, inspection checklists, and team task management synced directly to your booking calendar. Turnovers stop being the most stressful part of your business.
Direct Booking Setup and Operations
For operators building independence from OTA platforms, I set up and optimise direct booking infrastructure through Lodgify, Hostfully, and OwnerRez, including booking flow, payment integration, and the communication sequences that convert direct inquiries into confirmed reservations.
WHO I WORK BEST WITH
Airbnb hosts managing multiple properties who need reliable operations leadership, not another task doer. Luxury STR owners who require proactive, white glove management. Property management companies that need a remote specialist who operates with full autonomy. Real estate investors building and scaling short term rental portfolios. STR agencies restructuring their operational backend for growth.
WHAT SETS ME APART
There is no shortage of Airbnb virtual assistants on this platform. I am not one of them.
I approach every engagement as a strategic operations partner. Before I touch a single workflow, I understand your business model, your growth targets, and where your current setup is costing you money. The systems I build are designed for your specific operation, not copied from a generic template.
I require minimal supervision, communicate proactively, flag problems before they become emergencies, and deliver work that holds up long after the contract ends.
TOOLS AND PLATFORMS
Guesty, Hostaway, OwnerRez, Hospitable, Lodgify, Hostfully, PriceLabs, Wheelhouse, Turno, Breezeway, Airbnb, VRBO, and all major vacation rental booking platforms.
If your STR operation needs to be tightened, restructured, or built from the ground up, send me a message with a brief description of your current setup and your biggest operational challenge. I will respond with a direct assessment and a clear picture of how I would approach it
Steps for completing your project
After purchasing the project, send requirements so Chuka can start the project.
Delivery time starts when Chuka receives requirements from you.
Chuka works on your project following the steps below.
Revisions may occur after the delivery date.
Get access to your listing(s) and start checking out areas with gaps.