You will get Airbnb Virtual Assistance | Short Term Rental Cohosting | Customer Service
Top Rated
Project details
Are you an Airbnb host looking to elevate your hosting experience? Look no further! I am an expert Airbnb cohost and administrative virtual assistant with a proven track record in Airbnb management, guest communication, and customer support.
With extensive experience in property management and booking management, I ensure your listings attract the right guests and maintain high occupancy rates. I handle guest communication, from answering inquiries to providing check-in instructions and resolving any issues promptly. My focus on calendar management ensures seamless bookings and availability updates.
I offer top-notch customer service, ensuring every guest enjoys a memorable stay. My administrative support includes organizing paperwork, updating records, and coordinating with cleaning services, ensuring everything runs smoothly behind the scenes.
Attention to detail and excellent communication skills are my strengths, ensuring your Airbnb business operates efficiently and successfully. Let me help you enhance your hosting experience and achieve exceptional results.
I'd love to discuss how we can make your project a roaring success. Would you be available for a quick call?
With extensive experience in property management and booking management, I ensure your listings attract the right guests and maintain high occupancy rates. I handle guest communication, from answering inquiries to providing check-in instructions and resolving any issues promptly. My focus on calendar management ensures seamless bookings and availability updates.
I offer top-notch customer service, ensuring every guest enjoys a memorable stay. My administrative support includes organizing paperwork, updating records, and coordinating with cleaning services, ensuring everything runs smoothly behind the scenes.
Attention to detail and excellent communication skills are my strengths, ensuring your Airbnb business operates efficiently and successfully. Let me help you enhance your hosting experience and achieve exceptional results.
I'd love to discuss how we can make your project a roaring success. Would you be available for a quick call?
Purpose
BusinessIndustry
Events Planning, Marketing & Advertising, Photography, Real Estate, Retail & Wholesale, Travel & TourismLanguage
EnglishWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 30 days
- Number of Hours of Work 40
17 reviews
(12)
(2)
(2)
(0)
(1)
This project doesn't have any reviews.
MJ
Matthew J.
Mar 22, 2026
Air Bnb Short Term Rental Arbitrage Research
BD
Brenda D.
Jan 6, 2026
Real Estate Lease-Up & Vacancy Filling Specialist (Lead Conversion Focus)
AK
Austin K.
Sep 6, 2025
PMS Help with Onboarding
LS
Leigh S.
Feb 1, 2025
Social media math
AL
Ashley L.
Dec 23, 2024
STR Manager & Guest Coordination
Chuka is wonderful to work with! He always did everything I would ask in a timely manner. HIs English is good. I would recommend him for sure!
About Chuka
Airbnb & STR Operations Expert | Guesty, Hostaway | PMS & Automation
100%
Job Success
Port Harcourt, Nigeria - 9:33 pm local time
Are your PMS, Airbnb, Vrbo, Bookingcom, pricing, guest communication, or team workflows not working as efficiently as they should?
I help Airbnb hosts, property managers, vacation rental companies, and STR operators fix operational problems, optimize their systems, automate repetitive work, and build reliable processes that scale.
Top Rated Plus on Upwork || 5+ Years STR Experience || 200+ Properties Managed || 190+ SOPs & Workflows Built
I don't simply complete tasks. I understand how the entire short-term rental operation fits together. From booking and channel synchronization to guest communication, cleaning, maintenance, pricing, owner reporting, and team coordination, I look for the gaps that create wasted time, missed revenue, operational errors, and unnecessary owner involvement.
WHAT I HELP CLIENTS SOLVE
PMS Setup, Migration & Optimization
I set up, migrate, troubleshoot, and optimize:
• Guesty / Guesty Pro
• Hostaway
• OwnerRez
• Hospitable
• Lodgify
• Hostfully
• Jurny
• Uplisting
This includes property configuration, listing setup, channel mapping, rate mapping, calendar synchronization, unified inbox, automated guest messaging, task automation, team permissions, owner portals, reporting, and workflow optimization.
Channel Management & Distribution
I help connect and manage:
• Airbnb
• Vrbo / VRBO
• Bookingcom
• Direct booking channels
I troubleshoot channel connectivity, calendar and availability synchronization, listing mapping, rate synchronization, and double-booking risks so your booking channels work together instead of creating more work.
STR Operations & Property Management
I can step into your existing operation and take ownership of:
• Airbnb & vacation rental operations
• Guest communication and inquiry management
• Check-in / checkout coordination
• Owner communication and reporting
• Cleaning and maintenance coordination
• Team and VA management
• Property inspections
• Review management
• Operational audits
• Workflow improvement
Revenue Management
Using PriceLabs and Wheelhouse, I help optimize:
• Dynamic pricing
• Seasonal pricing
• Occupancy
• ADR
• Market positioning
• Low-occupancy response strategies
Systems, SOPs & Automation
I've built 190+ SOPs, checklists, templates, and operational workflows covering property onboarding, PMS implementation, guest communication, cleaning, maintenance, revenue management, owner reporting, team management, and property offboarding.
The goal isn't simply to document processes. It's to build systems your team can actually follow with less supervision.
WHY CLIENTS HIRE ME
I've managed and supported 200+ vacation rental properties across markets including the United States, Canada, the United Kingdom, Brazil, Austria, and Australia.
Clients hire me when they need someone who can:
✓ Diagnose operational problems instead of waiting for instructions
✓ Understand the connection between PMS, OTAs, pricing, guests, and teams
✓ Fix inefficient workflows and automate repetitive tasks
✓ Work independently with minimal supervision
✓ Communicate proactively when something needs attention
✓ Build systems that continue working as the portfolio grows
My approach is simple:
Find the bottleneck → understand the cause → fix the system → document the process → prevent the problem from returning.
Whether you need a Guesty Expert, Hostaway Specialist, OwnerRez Expert, Airbnb Property Manager, Airbnb Co-Host, STR Operations Consultant, PMS Specialist, Channel Manager, or PriceLabs Specialist, I can step into your operation and help you build a more organized, efficient, and scalable business.
LET'S FIX THE OPERATION, NOT JUST THE TASK
If your PMS isn't configured properly, your booking channels aren't syncing, your team relies too heavily on manual processes, or your growing STR portfolio needs better systems, send me a brief overview of your current setup and biggest operational challenge.
I'll look at the problem from an operations perspective and recommend the most practical way forward.
Steps for completing your project
After purchasing the project, send requirements so Chuka can start the project.
Delivery time starts when Chuka receives requirements from you.
Chuka works on your project following the steps below.
Revisions may occur after the delivery date.
Get access to your listing(s) and start checking out areas with gaps.