You will get Airbnb Guest Communication, Review Management & 24/7 Host Support
Project details
Are you looking for a reliable Airbnb Virtual Assistant to handle guest communication and daily messaging for your short-term rental? I provide professional Airbnb guest communication support to ensure fast responses, smooth check-ins, and satisfied guests.
I manage guest inquiries, booking messages, check-in and check-out communication, and issue resolution while maintaining a friendly, calm, and service-focused tone. My support helps reduce host workload, improve guest satisfaction, and support positive reviews.
This service is ideal for Airbnb hosts, short-term rental owners, and property managers who want consistent communication without being available 24/7.
I manage guest inquiries, booking messages, check-in and check-out communication, and issue resolution while maintaining a friendly, calm, and service-focused tone. My support helps reduce host workload, improve guest satisfaction, and support positive reviews.
This service is ideal for Airbnb hosts, short-term rental owners, and property managers who want consistent communication without being available 24/7.
Purpose
BusinessIndustry
Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Christiana
Airbnb Co-Host & STR Operations Manager |Guest Experience & Reputation
Abuja, Nigeria - 6:42 am local time
Not because she's lazy. Because her Airbnb was taking everything else. Her mornings. Her evenings. The time she wanted to spend with her kids. Every guest message, every cleaner issue, every small fire landed on her and only her.
By the end of the day she was exhausted and still not done.
That's what managing a short-term rental alone actually feels like. And if you're running your Airbnb or vacation rental without real operational support, you probably recognize that feeling.
It doesn't have to work that way.
My name is Tia. I'm an Airbnb Co-Host and STR Operations Manager with a verified track record across 20+ properties and 67 completed stays. The numbers: 5.0 guest rating, 100% response rate, 0% cancellation rate.
Most co-hosts manage tasks. I manage outcomes. Your occupancy stays high, your guests are taken care of, and when something goes wrong it gets resolved before it touches your review score. You find out after it's handled, not during.
Here's what short-term rental management looks like when it's running properly:
✓ Guest communication handled 24 hours a day.
Inquiries answered fast enough to protect your conversion rate. Check-in instructions sent before guests ask. Mid-stay issues resolved before they become review mentions. Post-checkout follow-up handled to keep your rating climbing.
✓ Turnovers coordinated against your live booking calendar.
Your cleaning team scheduled, briefed, and held to a standard. Problems caught before guests arrive, not after they complain.
✓ Vacation rental listing optimization across every platform.
Titles, descriptions, pricing strategy, and availability windows adjusted based on demand patterns and algorithm changes. Your property doesn't lose ranking because someone forgot to update the listing.
✓ Locked-out guests, maintenance calls, neighbor issues, Airbnb Resolution Center claims.
All handled directly so your reputation stays protected and your phone stays quiet.
I work with Airbnb hosts managing multiple listings and property investors who are actively scaling their short-term rental portfolio. If you need someone you can hand operations to and stop second-guessing, that's the role I'm built for. I don't need micromanaging and I don't create more work than I solve.
Tools: Airbnb, VRBO, Bookingcom, Guesty, Hospitable, Hostaway, Breezeway, PriceLabs, Beyond Pricing, AirDNA, Notion, Airtable, Google Workspace. I work with channel managers to keep availability synced and pricing competitive across every platform.
If your vacation rental or Airbnb property requires more of your attention than it should, send me a message with a brief overview of your portfolio. I'll tell you exactly how I'd approach it.
Steps for completing your project
After purchasing the project, send requirements so Christiana can start the project.
Delivery time starts when Christiana receives requirements from you.
Christiana works on your project following the steps below.
Revisions may occur after the delivery date.
Review property details & setup
I review listing details, house rules, and communication preferences to align with your hosting style.
Manage guest messages & inquiries
I respond to guest inquiries, booking questions, and check-in/check-out messages promptly and professionally.