You will get Airbnb Guest Messaging Coverage (7 Days) – Fast, Professional Support
Project details
STR Airbnb & VRBO Property Manager | Guest Messaging | Claims | Operations Support
I help Airbnb and short-term rental hosts protect reviews, response time, revenue by managing guest communication and daily operations with precision and professionalism.
I manage guest messaging, reservations, calendar coordination, issue resolution across Airbnb, VRBO, and PMS platforms. I understand how fast responses, clear communication, proactive problem-solving directly impact Superhost status, occupancy, revenue.
Core services:
• 24/7 guest messaging (pre-stay, in-stay, post-stay)
• Reservation and calendar management
• Airbnb Resolution Center and damage claims
• Issue escalation and vendor coordination
• Listing optimization support
• CRM updates and data entry
• Operations and admin support
I work as an extension of your team, following your house rules, SOPs, tone of voice while maintaining a professional guest experience. I’m proactive, detail-oriented, comfortable working independently.
If you’re looking for a dependable STR professional who understands both guest experience and business performance, I’m ready to help keep your operations smooth and profitable. Long-term focused..
I help Airbnb and short-term rental hosts protect reviews, response time, revenue by managing guest communication and daily operations with precision and professionalism.
I manage guest messaging, reservations, calendar coordination, issue resolution across Airbnb, VRBO, and PMS platforms. I understand how fast responses, clear communication, proactive problem-solving directly impact Superhost status, occupancy, revenue.
Core services:
• 24/7 guest messaging (pre-stay, in-stay, post-stay)
• Reservation and calendar management
• Airbnb Resolution Center and damage claims
• Issue escalation and vendor coordination
• Listing optimization support
• CRM updates and data entry
• Operations and admin support
I work as an extension of your team, following your house rules, SOPs, tone of voice while maintaining a professional guest experience. I’m proactive, detail-oriented, comfortable working independently.
If you’re looking for a dependable STR professional who understands both guest experience and business performance, I’m ready to help keep your operations smooth and profitable. Long-term focused..
Purpose
BusinessIndustry
Business Services & Consulting, Logistics & Supply Chain Management, Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$110
|
Standard
$250
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Summary Report
+$12
Weekend Coverage
(+ 2 Days)
+$45
Multi-Listing Coverage
+$50Frequently asked questions
2 reviews
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GR
Glen R.
Apr 30, 2026
Account Success Manager Needed for Marketing Agency in Beauty Niche
Thank you for engaging with us Carlos. You did a great job. We've decided to go in a different direction for now but we will definitely consider you for the future.
NN
Nick N.
Feb 7, 2025
Appointment Setter & Follow-Up Specialist
About Christ Gian Carlo
Airbnb & Tourism Specialist | Colombia Travel Concierge | Guest Suppor
100%
Job Success
Cartagena, Colombia - 3:28 am local time
Fast, calm, and organized.
I help short-term rental hosts and property managers keep operations smooth: messages answered quickly, cleanings coordinated, maintenance handled, and issues resolved before they become bad reviews.
What I do best (daily):
Guest messaging & issue resolution: fast, professional responses that protect ratings and reduce escalations
Turnover coordination: scheduling cleaners, confirming completion, handling special requests, and ensuring units are guest-ready
Maintenance dispatch: triage problems, coordinate vendors/techs, track updates, and close work orders
Airbnb/VRBO support & claims: documentation, timelines, follow-ups, and organized reporting
Admin support: calendar management, task tracking, SOPs/checklists, CRM updates, and reporting
Tools I use confidently:
Airbnb, VRBO, Google Workspace, Slack, WhatsApp, Trello/Asana-style boards, Excel/Sheets, and structured SOP/checklist workflows.
What you can expect from me:
Reliable coverage, clear communication, and a proactive mindset. I work well under pressure and keep everything organized so your operations stay consistent and your guests stay happy.
Quick start:
If we work together, I can begin by reviewing your current workflow (messages, turnovers, vendors, and templates) and setting up a simple system to keep everything tracked and on time.
Send me a message and tell me: # of listings, platforms, and hours needed, and I’ll reply with a plan.
Remote Work Setup
I work from a dedicated home office with a stable, high-speed internet connection and a multi-screen workstation, allowing me to monitor guest messages, calendars, and maintenance tasks in real time. I’m comfortable handling time-sensitive issues and providing reliable coverage during peak periods.
Steps for completing your project
After purchasing the project, send requirements so Christ Gian Carlo can start the project.
Delivery time starts when Christ Gian Carlo receives requirements from you.
Christ Gian Carlo works on your project following the steps below.
Revisions may occur after the delivery date.
Client Onboarding & Access Setup
I review your requirements, confirm coverage hours, and secure access to Airbnb/VRBO or your PMS to begin guest communication seamlessly.
Guest Messaging & Active Monitoring
I handle guest inquiries, booking questions, and in-stay support promptly while monitoring messages to maintain fast response times and high guest satisfaction.