You will get Airbnb Guest Messaging & STR Co-Hosting | 24/7 Support
Top Rated
Project details
I provide full guest messaging and co-hosting support for Airbnb, Vrbo, and Booking.com hosts. I handle inquiries, check-in/check-out communication, issue resolution, review management, and claim handling. Your guests will receive professional, lightning-fast responses 24/7, ensuring 5-star experiences and happy reviews.
Scope of Work / Services Included:
Responding to guest messages (inquiries, check-in/out, complaints)
Coordinating extensions, refunds, and claim
Review management & guest screening
Escalation handling when needed
Reporting weekly summaries of guest interactions
Scope of Work / Services Included:
Responding to guest messages (inquiries, check-in/out, complaints)
Coordinating extensions, refunds, and claim
Review management & guest screening
Escalation handling when needed
Reporting weekly summaries of guest interactions
Language
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$150
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 40 | 40 | 40 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | |||
Travel Planning | - | - | - |
Frequently asked questions
24 reviews
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This project doesn't have any reviews.
OC
Oscar C.
Mar 6, 2025
Find me a arbitrage (sublease) deal.
Good attitude and easy to work with.
VW
Vince W.
Dec 5, 2024
Vinson William
LP
Luke P.
Nov 8, 2024
Web Researcher needed for a part-time remote position
Great
FA
Faisal A.
Sep 24, 2024
Airbnb Arbitrage Property Finder
TA
Tariq A.
Sep 15, 2024
Locating Property for Airbnb
Great person and good to work with her.
About Joy
STR Operations Manager | Airbnb, Guesty & Hospitable Expert
91%
Job Success
Geneva, Australia - 6:59 pm local time
Right now, it's creating more work.
Reservations overlapping. Guests waiting hours for a reply. Automations half-built. Cleaners showing up to the wrong property. Maintenance requests falling through the cracks. Revenue opportunities being missed because nobody is monitoring occupancy, pricing, or listing performance.
You didn't get into short-term rentals to spend your day managing software, vendors, and operational fires.
I set up the systems. Then I run the operations.
Most STR professionals only do one or the other.
I've personally managed 50+ properties across Airbnb, VRBO, and Bookingcom, supporting property owners, STR operators, and management companies with operations management, guest communication, property management, revenue optimization, maintenance coordination, and day-to-day business operations.
I'm not learning your pain points from a course.
I've lived them.
That's the difference.
📌 Here's what changes when you hire me:
☸️ Your PMS finally works the way it should
Full setup, optimization, and management of Hospitable, Guesty, Hostaway, and Lodgify.
Channel management, automated guest messaging, workflow creation, SOP implementation, pricing integrations, operational triggers, calendar synchronization, and property onboarding.
Built properly. Tested thoroughly. Managed daily.
☦️ No double bookings. No gaps. No chaos.
Airbnb, VRBO, Bookingcom, and direct booking channels synced, monitored, and stress-tested.
Reservation management, calendar management, occupancy tracking, and operational oversight that keeps your portfolio running smoothly.
♒️ Better guest experience. Less work for you.
From inquiry to checkout, I manage guest communication, guest satisfaction, issue resolution, review management, refund requests, claims handling, and escalation management.
Professional, prompt, and brand-consistent communication that protects your ratings and strengthens your reputation.
🛜 Strong operations behind the scenes.
Vendor management, maintenance coordination, cleaner scheduling, inspection tracking, contractor follow-up, reporting, documentation, and process improvement.
I proactively identify problems before they affect guests, owners, or revenue.
🧹 Turnovers that run like clockwork.
Turno setup and management, cleaner coordination, maintenance scheduling, quality control, and operational follow-through.
No missed turnovers.
No last-minute surprises.
📈 Revenue and listing performance support.
Listing optimization, occupancy optimization, dynamic pricing support, competitor monitoring, booking trend analysis, minimum stay strategies, calendar optimization, and revenue management support using PriceLabs and platform insights.
Because high occupancy means nothing if profitability suffers.
📌 Tools I work with daily:
Hospitable • Guesty • Hostaway • Lodgify • PriceLabs • Turno • Airbnb • VRBO • Bookingcom • Google Workspace • Slack • ClickUp • Asana • Trello
My expertise covers:
✅ Short-Term Rental Operations Management
✅ Property Management
✅ Airbnb Management
✅ Executive Assistance & Administrative Support
✅ Guest Communication & Guest Experience
✅ Vendor & Maintenance Coordination
✅ Revenue & Occupancy Optimization
✅ Listing Optimization
✅ Reservation & Calendar Management
✅ SOP Development & Process Improvement
✅ Team Coordination & Operational Reporting
This is my focus.
Not general VA work.
50+ properties managed.
I know what breaks, what causes operational bottlenecks, what impacts guest satisfaction, and what drives occupancy and revenue growth.
✅ Ready to fix yours?
Send me an invite and tell me:
• What platform you're using
• How many properties you manage
• Your biggest operational headache right now
I'll review your current setup and identify opportunities to improve efficiency, guest experience, occupancy, and operations — no obligation, no lengthy calls, just clear recommendations and actionable solutions.
Steps for completing your project
After purchasing the project, send requirements so Joy can start the project.
Delivery time starts when Joy receives requirements from you.
Joy works on your project following the steps below.
Revisions may occur after the delivery date.
Send Property link for review.
Send link of the OTA where property is listed