You will get Airbnb guest messaging templates and escalation SOPs
Project details
You will receive clear, property-specific Airbnb guest messaging templates designed to help you reply faster, communicate consistently and resolve common situations without improvising every time.
I bring hands-on experience from boutique villa and surf-stay operations, including reservations, guest communication, property readiness, vendor coordination, maintenance follow-up and issue resolution.
Depending on your package, I will create templates covering the full guest journey, from inquiry and booking confirmation to pre-arrival, check-in, in-stay support and checkout, plus the additional documents included in your package.
Everything will be tailored to your property, house rules, communication tone and operating policies. You will receive organized, editable documents that you or your team can use immediately.
This project provides templates and operating documents; it does not include live guest support or access to your Airbnb account.
I bring hands-on experience from boutique villa and surf-stay operations, including reservations, guest communication, property readiness, vendor coordination, maintenance follow-up and issue resolution.
Depending on your package, I will create templates covering the full guest journey, from inquiry and booking confirmation to pre-arrival, check-in, in-stay support and checkout, plus the additional documents included in your package.
Everything will be tailored to your property, house rules, communication tone and operating policies. You will receive organized, editable documents that you or your team can use immediately.
This project provides templates and operating documents; it does not include live guest support or access to your Airbnb account.
What's included
| Service Tiers |
Starter
$35
|
Standard
$75
|
Advanced
$135
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Revisions | 1 | 2 | 2 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$15
Adapt templates for one additional property
(+ 1 Day)
+$25Frequently asked questions
About Pruthuvi
Short-Term Rental Operations & Guest Experience Specialist
Weligama, Sri Lanka - 7:47 am local time
My background is in hands-on hospitality operations in Sri Lanka. I progressed from Host to Assistant Manager at Solid Surf House, later worked as Resident Manager at Villa Alba, and co-founded and operated Arana Sri Lanka.
My responsibilities have included guest communication, reservations, property readiness, housekeeping and maintenance coordination, staff and vendor follow-up, issue resolution, documentation and day-to-day operational control.
I can support your business with:
• Guest communication and reservation follow-up
• Airbnb and other online travel agency inbox coordination
• Pre-arrival and property-readiness tracking
• Cleaning and maintenance coordination
• SOPs, checklists and escalation procedures
• Issue tracking and operational follow-through
• Review monitoring and guest-journey improvements
• Clear weekly reporting for owners and managers
• Supplier and guest-amenity coordination
I bring an operator’s perspective to remote work: understanding what needs to happen on the ground, following up until it is completed, and keeping owners informed without adding more work to their day.
If your portfolio is growing and you need stronger operational support, send me the number of properties, the platforms you use and your biggest current bottleneck. I can suggest a practical starting scope or 30-day pilot.
Steps for completing your project
After purchasing the project, send requirements so Pruthuvi can start the project.
Delivery time starts when Pruthuvi receives requirements from you.
Pruthuvi works on your project following the steps below.
Revisions may occur after the delivery date.
Review your property and guest journey
I review the listing, house rules, guest profile, existing messages, and recurring issues to understand your operation and preferred tone.
Draft the message templates
I write reusable templates for the agreed guest journey and tailor them to your property, policies, and communication style.