You will get AirBnB Virtual Assistant Co Host
Top Rated
Top Rated
Project details
8+ years of hands-on experience in customer service and virtual assistance, combined with a results-driven approach. I don’t just manage tasks. I focus on improving guest satisfaction, increasing bookings, and maximizing revenue.
My project approach is proactive, detail-oriented, and growth-focused. I implement organized systems, fast response times, and personalized guest communication to help your property stand out and consistently earn 5-star reviews.
In short, I treat your business like my own with professionalism, efficiency, and dedication to long-term success.
My project approach is proactive, detail-oriented, and growth-focused. I implement organized systems, fast response times, and personalized guest communication to help your property stand out and consistently earn 5-star reviews.
In short, I treat your business like my own with professionalism, efficiency, and dedication to long-term success.
Purpose
PersonalIndustry
Real EstateLanguage
EnglishWhat's included $250
These options are included with the project scope.
$250
- Delivery Time 30 days
14 reviews
(9)
(4)
(1)
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This project doesn't have any reviews.
FK
Ferdy K.
Apr 2, 2026
Part-Time Dispatcher / Virtual Assistant (9 AM–12 PM EST) – Growing Catering Delivery Company
MA
Martynas A.
Sep 3, 2025
Customer Support Specialist
JC
Josh C.
Jun 13, 2025
Paypal/Chargeback Virtual Assistant
JA
Joe A.
Jun 7, 2025
Service coordinator
Great experience working with Ehtisham. Highly recommended
TL
Timothy L.
Jun 2, 2025
Dropshipping/Ecommerce Email Customer Service Agent
Great communicator, but didn't seem fully interested in the position. Wish him the best of luck.
About Ehtisham
Customer Support, VA (Airbnb | Ecommerce | Chargeback | Disputes)
100%
Job Success
Lahore, Pakistan - 2:03 pm local time
I specialize in supporting Shopify-based and e-commerce brands by managing customer conversations efficiently and professionally. I ensure issues are resolved accurately, calmly, and consistently to protect your brand and strengthen customer trust.
I also provide customer service and virtual assistance for Airbnb properties and booking-based businesses, managing listings, reservations, and guest communications to help secure consistent 5-star guest reviews.
With 𝟴+ 𝗬𝗘𝗔𝗥𝗦 𝗢𝗙 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 𝗜𝗡 𝗘-𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 𝗔𝗡𝗗 𝗦𝗛𝗢𝗣𝗜𝗙𝗬 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧, I understand how proactive service, precise order management, and reassuring communication directly protect revenue, build loyalty, and enhance brand reputation. I bring a partnership mindset, consistency, and a strong customer-first approach to every business I support.
My experience spans across brands in the UK, USA, Australia, Europe, and beyond — ensuring customers receive timely solutions and feel supported at every stage.
𝗠𝘆 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲:
• Processing and tracking orders with speed and accuracy
• Managing refunds, cancellations, subscriptions, and inquiries
• Updating customer records and profiles
• Creating discount codes and promotional offers
• Communicating with suppliers to ensure timely fulfillment
• Handling disputes and escalations with empathy and professionalism
𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝗪𝗶𝘁𝗵:
Helpdesk, Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, PrivateMail, Strato Webmail, Discord, Crisp, Intercom
𝗧𝗲𝗮𝗺 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗧𝗼𝗼𝗹𝘀:
Slack, Skype, Discord, WeChat, WhatsApp
𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 & 𝗙𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀:
USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, Universal Parcel, Global Tracking
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵:
• 𝗛𝘂𝗴𝘁𝗲𝗿𝗿𝗮 (𝗘𝘂𝗿𝗼𝗽𝗲) – Email Support & Disputes Specialist | Health & Wellness Brand
• 𝗗𝗮𝗶𝗻𝗲𝗹𝘆𝗹𝗮𝗯 (𝗘𝘂𝗿𝗼𝗽𝗲) – Email Support & Disputes Specialist | Health & Wellness Brand
• 𝗜𝗠𝗦𝗜 𝗗𝗲𝘀𝗶𝗴𝗻 𝗟𝗟𝗖 (𝗨𝗦𝗔) – Email & Live Chat Support | Design & Technology
• 𝗕𝗼𝗱𝘆𝗸𝗼𝗿𝗲 (𝗨𝗦𝗔) – Email & Live Chat Support | Fitness Equipment Store
• 𝗞𝗹𝗶𝗻𝗶𝗼 (𝗘𝘂𝗿𝗼𝗽𝗲) – Email & Live Chat Support | Health & Wellness
• 𝗕𝗶𝗼𝗺𝗮 𝗛𝗲𝗮𝗹𝘁𝗵 (𝗘𝘂𝗿𝗼𝗽𝗲) – Email Support & Order Management | Supplements Brand
• 𝗔 𝗣𝗲𝗿𝗳𝗲𝗰𝘁 𝗦𝘁𝗮𝘆 (𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮) – Email Support & Guest Communications | Airbnb Property Management
• 𝗣𝗲𝘁𝗣𝗮𝘄 (𝗨𝗦𝗔) – Email Support | Pet Supplies Store
• 𝗛𝗼𝗯𝗯𝘆𝗞𝗿𝗮𝗳𝘁𝘀 (𝗖𝗮𝗻𝗮𝗱𝗮) – Email & Live Chat Support | Household Goods Store
In these roles, I handled high-volume inboxes, resolved disputes and chargebacks, managed order modifications and refunds, and ensured every customer interaction was handled with professionalism, empathy, and efficiency.
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵:
• 𝗖𝗼𝗹𝗼𝘂𝗿𝗣𝗼𝗽 (𝗨𝗦𝗔) – Live Chat Support | Cosmetics Brand
• 𝗝𝗲𝗳𝗳𝗿𝗲𝗲 𝗦𝘁𝗮𝗿 (𝗨𝗞) – Live Chat Support | Skincare & Beauty
• 𝗙𝗮𝘀𝗵𝗶𝗼𝗻 𝗡𝗼𝘃𝗮 (𝗡𝗲𝘁𝗵𝗲𝗿𝗹𝗮𝗻𝗱𝘀) – Live Chat Support | Fashion & Apparel
• 𝗥𝗲𝗱 𝗗𝗿𝗲𝘀𝘀 𝗕𝗼𝘂𝘁𝗶𝗾𝘂𝗲 (𝗨𝗔𝗘) – Live Chat Support | Fashion E-Commerce
• 𝗖𝗵𝘂𝗯𝗯𝗶𝗲𝘀 𝗦𝗵𝗼𝗿𝘁𝘀 (𝗨𝗦𝗔) – Live Chat & Discord Support | Clothing Brand
• 𝗣𝗼𝗽𝗦𝗼𝗰𝗸𝗲𝘁𝘀 (𝗨𝗦𝗔) – Live Chat & Discord Support | Tech Accessories
• 𝗣𝗶𝗺𝗮𝘅 (𝗚𝗹𝗼𝗯𝗮𝗹) – Live Chat & Discord Support | Gaming & Technology
In live chat roles, I provided real-time assistance, resolved pre- and post-purchase inquiries, handled complaints with calm professionalism, reduced escalations, and helped improve overall customer satisfaction and conversion rates.
𝗚𝗹𝗼𝗯𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗔𝗰𝗿𝗼𝘀𝘀 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀:
I use tools like ChatGPT, DeepL, and Google Translate to support customers in German, Dutch, French, Swedish, Spanish, Italian, Portuguese, Arabic, and Russian — ensuring every customer feels understood, respected, and valued.
𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗧𝗼 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲:
• Available 24/7, including weekends and holidays
• Calm and clear communication, even under pressure
• Strong Shopify expertise — from order management to chargebacks
• Fast turnaround with detailed follow-through
• Focused on long-term partnerships and customer trust
I treat every customer interaction as an opportunity to protect your brand, strengthen relationships, and deliver a seamless support experience.
If you value reliable support and satisfied customers, I’m ready to step in and help. Let’s discuss how I can support your business.
𝗕𝗲𝘀𝘁 𝗥𝗲𝗴𝗮𝗿𝗱𝘀,
𝗘𝗵𝘁𝗶𝘀𝗵𝗮𝗺 𝗠𝗲𝗵𝗺𝗼𝗼𝗱
Steps for completing your project
After purchasing the project, send requirements so Ehtisham can start the project.
Delivery time starts when Ehtisham receives requirements from you.
Ehtisham works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation & Goal Alignment
I handle daily guest communication, reservation management, issue resolution, and provide regular performance updates to ensure consistent growth and 5-star reviews.