You will get amazing customer service for your E-commerce store
Top Rated
Project details
Hello,
I've been working as a customer service representative for more than 4 years.
I am a full-time freelancer with the objective to satisfy my clients by providing them detail-oriented, organized and accurate work. Able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
I will definitely provide the best service to my clients by making sure I know what they want and how to do it, exceed their expectations by completing the assigned tasks before the deadline and by always dealing with them professionally. I take care of the client's business as I would handle my own for their success is my own success as well.
I am experienced in:
Live Chat Support.
Email Support
Shopify
Zendesk
Freshdesk
Tawk.to
Sorting Files in Microsoft Excel
Data Entry
Thank you.
Look forward to your kind response.
Kind regards,
Abdul Waheed
I've been working as a customer service representative for more than 4 years.
I am a full-time freelancer with the objective to satisfy my clients by providing them detail-oriented, organized and accurate work. Able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
I will definitely provide the best service to my clients by making sure I know what they want and how to do it, exceed their expectations by completing the assigned tasks before the deadline and by always dealing with them professionally. I take care of the client's business as I would handle my own for their success is my own success as well.
I am experienced in:
Live Chat Support.
Email Support
Shopify
Zendesk
Freshdesk
Tawk.to
Sorting Files in Microsoft Excel
Data Entry
Thank you.
Look forward to your kind response.
Kind regards,
Abdul Waheed
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$300
|
Standard
$450
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 150 | 210 | 240 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
2 reviews
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RI
Rao I.
Nov 14, 2024
Lords Consultant Paid Surveys
I found Mr. Abdul Waheed is the best freelancer in the BPO (Business Process Outsourcing) industry. I highly recommend him to every employer because he is very dedicated and good at his work.
AV
Andrew V.
Dec 15, 2023
Shopify Customer Support
About Abdul
E-commerce Customer Support Specialist | Shopify |Email & Chat Support
100%
Job Success
Multan, Pakistan - 8:46 pm local time
I’m Abdul Waheed — a Customer Support Specialist with 5+ years of experience supporting e-commerce brands and short-term rental businesses.
If you’re looking for someone who can handle customer emails, live chat, Shopify orders, and Airbnb guest communication calmly and accurately, I can help you keep things running smoothly while reducing complaints and follow-ups.
What I can help you with:
Email & Live Chat Support
• Clear, professional, and fast responses
• Order tracking, shipping issues, refunds, and returns
• Complaint handling with a calm, customer-friendly tone
• Experience with Gorgias, Zendesk, Freshdesk, Tawk.to, LiveChat, and Crisp
Shopify & E-commerce Support
• Order management and fulfillment follow-ups
• Product updates, inventory checks, and backend tasks
• Chargebacks, disputes, and customer follow-ups
• Daily store maintenance with strong attention to detail
Airbnb & Short-Term Rental Support
• 24/7 guest communication
• Check-in and check-out coordination
• Calendar updates and reservation handling
• Focus on guest satisfaction and 5-star reviews
Why clients work with me:
• 5+ years of customer support and operations experience
• Strong English communication
• Reliable, organized, and detail-oriented
• Able to work under pressure and handle high ticket volume
• Long-term mindset and respect for your systems
Tools I work with:
Shopify, Airbnb, VRBO, Booking, Zendesk, Gorgias, Freshdesk, HelpScout, Tawk.to, Trello, Slack, HubSpot, Shopify Admin, Google Workspace
If you’d like to test my work first, I’m happy to start with a short trial task.
Send me a message — I’m ready to support your customers and take this workload off your plate.
Best regard
Abdul waheed
Steps for completing your project
After purchasing the project, send requirements so Abdul can start the project.
Delivery time starts when Abdul receives requirements from you.
Abdul works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
The client needs to train me to get excellent results.
Step 2
After completing training, I will show you outstanding performance.