You will get Amazon Customer Operations & Support VA
Project details
I help Amazon sellers improve their customer experience, reduce defects, and fix listing issues using my 4+ years of experience supporting Amazon US & UK Retail Operations as a Customer Service Specialist, Quality Analyst, and now Team Manager.
This project gives you a clear, actionable Amazon-standard audit focused on customer messages, listing accuracy, and CX trends. I analyze your customer complaints, identify recurring issues, review your ASINs for errors, and provide structured recommendations you can implement immediately.
You get a professional report that highlights what’s hurting your performance and how to fix it — whether it's listing inconsistencies, unclear product details, avoidable defects, or patterns in buyer complaints.
If you're looking for someone who understands Amazon’s policies, CX expectations, and operational workflows at a deep level, I bring proven expertise, attention to detail, and fast, reliable delivery.
This project gives you a clear, actionable Amazon-standard audit focused on customer messages, listing accuracy, and CX trends. I analyze your customer complaints, identify recurring issues, review your ASINs for errors, and provide structured recommendations you can implement immediately.
You get a professional report that highlights what’s hurting your performance and how to fix it — whether it's listing inconsistencies, unclear product details, avoidable defects, or patterns in buyer complaints.
If you're looking for someone who understands Amazon’s policies, CX expectations, and operational workflows at a deep level, I bring proven expertise, attention to detail, and fast, reliable delivery.
Industry
Business, Consumer Goods, Ecommerce, Financial Services/Banking, Games, Health & Wellness, Insurance, Kids & Family, Logistics & Supply Chain Management, Media & Entertainment, Medical & Pharmaceutical, Music, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & InternetPlatform
AmazonLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$70
|
Advanced
$140
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 3 days |
Inventory Management | - | - | |
Order Management | - | ||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | - | - | |
Reporting |
Frequently asked questions
About Lucky Anthony
Team Manager Customer service
Candon City ilocos sur, Philippines - 11:45 pm local time
I bring a unique combination of leadership, analytics, and hands-on customer support expertise, making me a strong fit for remote and part-time online roles such as Virtual Assistant, Customer Support Specialist, Email/Chat Support, Data Entry, and Administrative Support.
What I Do Best:
✔ Managing day-to-day team performance (KPIs, AHT, QA, SLA, Attendance, Compliance)
✔ Coaching and developing agents during ABay/Training & live production
✔ Conducting QA audits, RCA, and performance calibration
✔ Handling Amazon retail customer escalations with excellent customer empathy
✔ Workflow creation, report building, and real-time monitoring
✔ Creating standard processes and documentation for new workflows
✔ Communicating with stakeholders, quality coaches, and management
✔ Building trackers, dashboards, and automation using Excel & Google Sheets
✔ Managing customer interactions via chat, email, and voice
Skills:
Customer Service (Amazon Retail US & UK)
Team Management & Leadership
Quality Assurance & Coaching
Data Entry & Documentation
Virtual Assistance
Email/Chat Support
Administrative Support
CRM Tools (Amazon systems, Alorica systems)
Excel Reporting, Power BI Basics
Problem Solving & Conflict Resolution
Time Management
Why Hire Me:
I work fast, communicate clearly, and deliver high-quality output with minimal supervision. I am reliable, detail-oriented, and committed to helping businesses streamline operations, improve customer experience, and maintain high performance.
Steps for completing your project
After purchasing the project, send requirements so Lucky Anthony can start the project.
Delivery time starts when Lucky Anthony receives requirements from you.
Lucky Anthony works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 – Review your inputs
I’ll review the customer messages, feedback, ASINs, and any notes or concerns you’ve shared to understand your current situation and priorities.
Step 2 – Analyze customer issues & patterns
I’ll go through the selected messages/cases to identify common problems, CX pain points, and recurring defects that may be hurting your ratings or buyer experience.