You will get an AI customer-support agent for your e-commerce store
Project details
Stop paying per-ticket fees to off-the-shelf support tools — and stop letting repetitive questions eat your team's time.
I'll build an AI customer-support agent for your online store that handles the repetitive load — order status, returns and exchanges, shipping, and FAQs — by pulling your real order data, available 24/7. Anything complex or sensitive (a complaint, a refund dispute, a billing issue) it escalates cleanly to a human instead of guessing. You own the agent outright: no per-conversation pricing, no vendor lock-in.
What makes this different: I'm a senior IT/ops engineer with 14 years of experience, not a hype merchant shipping a demo that breaks in week two. I build for reliability — secure (your data and API keys never exposed), maintainable, and able to handle the messy, multi-system tickets that off-the-shelf bots can't.
Best fit if: you're a growing store frustrated by rising support-tool costs, or you have a non-standard stack that the plug-and-play tools choke on.
Message me before ordering so I can confirm scope and recommend the right package — I'll tell you straight whether automation is a fit.
I'll build an AI customer-support agent for your online store that handles the repetitive load — order status, returns and exchanges, shipping, and FAQs — by pulling your real order data, available 24/7. Anything complex or sensitive (a complaint, a refund dispute, a billing issue) it escalates cleanly to a human instead of guessing. You own the agent outright: no per-conversation pricing, no vendor lock-in.
What makes this different: I'm a senior IT/ops engineer with 14 years of experience, not a hype merchant shipping a demo that breaks in week two. I build for reliability — secure (your data and API keys never exposed), maintainable, and able to handle the messy, multi-system tickets that off-the-shelf bots can't.
Best fit if: you're a growing store frustrated by rising support-tool costs, or you have a non-standard stack that the plug-and-play tools choke on.
Message me before ordering so I can confirm scope and recommend the right package — I'll tell you straight whether automation is a fit.
Purpose
BusinessIndustry
Ecommerce, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$500
|
Standard
$2,000
|
Advanced
$4,500
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 21 days |
Number of Hours of Work | 15 | 35 | 70 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | - | - | |
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$125 - $1,125
Custom Integration
(+ 10 Days)
+$850
Additional support channel
(+ 7 Days)
+$750
Analytics Dashboard
(+ 6 Days)
+$600Frequently asked questions
About Dhavy
AI Customer-Support Automation for E-commerce
Beauharnois, Canada - 6:02 am local time
I build AI customer-support agents for e-commerce stores that answer those repetitive questions instantly, 24/7 — pulling real order data, handling returns and FAQs — and cleanly hand off anything complex to a human.
The result: faster replies, fewer tickets, happier customers.
What makes me different: I'm not a hype merchant who ships a flashy demo that breaks in week two. I bring 14 years in IT and operations and 8 years of project delivery, so I build automations that are reliable, secure, and actually keep working in production — the part most "AI automation" freelancers skip.
Recent builds:
• An AI support agent that instantly resolves order-status, returns, and FAQ queries for a sample store — and escalates complaints to a human instead of guessing.
• An AI inbox-triage tool that auto-categorizes tickets, drafts replies for routine questions, and flags complaints and billing issues for human approval — keeping a person in control of every sensitive decision.
If you're drowning in repetitive support tickets and want it done properly the first time, send a message — I'll tell you straight whether automation is a fit and what it'd take.
Steps for completing your project
After purchasing the project, send requirements so Dhavy can start the project.
Delivery time starts when Dhavy receives requirements from you.
Dhavy works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & scope confirmation
We confirm your platform, data access, and exactly what the agent will handle. You'll know precisely what you're getting before I build.
Build & integration
I build the agent, connect it to your order data and helpdesk, and configure the human-escalation rules so sensitive cases are handled safely.