You will get an amazing Customer Service for your business.
Project details
You will get super Customer service for your company to the next level. With over 3 years of experience in Customer Service and Call center management. I know that your clients will satisfy with our skills because I'm friendly, helpful, and knowledgeable. the work that I will provide will be very excellent and of great quality.
Purpose
BusinessIndustry
EcommerceLanguage
FrenchWhat's included
| Service Tiers |
Starter
$250
|
Standard
$400
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 6 days | 5 days | 3 days |
Number of Revisions | 3 | 1 | 1 |
Number of Hours of Work | 20 | 35 | 45 |
Basic Photo Editing | - | - | |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | |
Project Management Support | |||
Travel Planning | - | - |
Frequently asked questions
2 reviews
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This project doesn't have any reviews.
JK
JongLan K.
May 28, 2026
[Caribbean Spanish Accent (Puerto Rican / Dominican / Cuban accent)] 30 minute Voice Recording
Highly professional, friendly, and efficient! Frenel was a huge help in advancing our project. Great communication throughout. Thank you for the excellent work!
SR
Symantha R.
Apr 14, 2026
Content Creation Interview
Great personality.
About Frenel
Customer Service
50%
Job Success
Santiago Rodriguez, Dominican Republic - 8:26 pm local time
WLC contact center employing a result-oriented call center agent with
professionalism in sync with the company's policies.
EXPERIENCE
Web Developer
TOUTBAGAY.ORG - Remote
March 2021 to January 2023
Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3, which improved user satisfaction by 31%.
Provided training to 15 junior-level developers in various web functions.
Reviewed multiple existing web pages, programs, and mobile apps to locate and fix bugs and implement enhancements to improve speed and functionality
Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3, which improved user satisfaction by 31%.
Created accessible, responsive, and functional user interfaces to allow visitors on any device to have the same perfect user experience. This process increased the number of 5-star UX/UI reviews by 135%
CITISENS¬ — Seasonal Customer service representative
AUGUST 2022- DECEMBER 2022
• Working in high-volume call center processing transactions and
• Assisting with service sign-ups.
• Resolved an avarage of 500 inquies on a weekly basis while meeting
• Performance milestone for speed and accuracy.
Helped earn excellent Customer service ratings via external audit, earning
100% in categories such as communication, listening and problem- solving.
REGUS, IWG, Work from Home — Account Helpdesk
SEPTEMBER 2021 - MAY 2022
Answering email/Call questions from prospective and existing Customers,
Provide support about their Office, Virtual Office, meeting room, and
Coworking space.
ARISE VIRTUAL, Work from home- Customer service Representative
April 2018- January 2021
Work from home receiving inbound calls and communicating with customers to
handle their complaints.
XEBEC INFORMATIX,- Customer success manager
March 2019- February 2020
Answering email/chat questions from prospective and existing customers. Calls
and demo with potentials customers
K&L INDUSTRIES, Work from home-Virtual assistant
October 2019-July 2020
Answering calls, emails, chat, and messages, daily promptly, accurately, and courteously.
WISCONSIN, Work from home-Virtual
January 2019- September 2020
Making outbound calls to sell the products to the companies and restaurants needed
Google ads campaign creation and optimization.
DIABETES, PPC, TYME GLOBAL, FITTING e-COMMERCE
EDUCATION
High School diploma: CCF
Bachelor's degree: ISLA
Certificate associate: John C. Maxwell Equip Fondation ( Business & Leadership)
SKILLS
Computer: Microsoft Office ( Word, Excel, Powerpoint, Publisher), Zendesk, Microsoft 365, Freshdesk,
, Phone systeme Multi-lines.
Steps for completing your project
After purchasing the project, send requirements so Frenel can start the project.
Delivery time starts when Frenel receives requirements from you.
Frenel works on your project following the steps below.
Revisions may occur after the delivery date.
Gather requirements.
My requirement is already ready: 1) Home-office calm 2) Windows 10 3) High-Speed Internet 4) English and French Fluent