You will get an Excellent Customer Service Representative
Project details
I have 10 years of experience in the Customer Service industry and I would be delighted to work with you to provide reliable, consistent, and high-level Customer Support.
I offer customer support in:
✅ Answering Tickets (Zendesk, HelpScout)
✅ eCommerce (Shopify)
✅Order tracking and processing
✅ Email Management
✅ Social Media Replies
✅ Live Chat support
My hourly rate is $10
Looking forward to working with you. Thanks in advance!
I offer customer support in:
✅ Answering Tickets (Zendesk, HelpScout)
✅ eCommerce (Shopify)
✅Order tracking and processing
✅ Email Management
✅ Social Media Replies
✅ Live Chat support
My hourly rate is $10
Looking forward to working with you. Thanks in advance!
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Financial Services, Lifestyle, Marketing & Advertising, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included $80
These options are included with the project scope.
$80
- Delivery Time 1 day
- Number of Hours of Work 8
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
20 reviews
(19)
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This project doesn't have any reviews.
TA
Tony A.
Jul 27, 2026
Freelancers for Data Entry Job
Amazing work. Fast delivery. Honest person and very hard working. Very good attitude and extremely friendly. I would HIGHLY recommend her. THANK YOU!
NB
Nicoleta B.
Jul 16, 2026
Take a Photo, Earn $20 — It’s That Simple
It was a pleasure working with Celestine! She communicated clearly throughout the entire process, understood all of my requirements perfectly, and delivered exactly what I was looking for in a very short time.
She was professional, proactive, courteous, and incredibly easy to work with. I'm very happy with the final outcome and truly appreciate her dedication and efficiency.
Thank you so much for your excellent work!
She was professional, proactive, courteous, and incredibly easy to work with. I'm very happy with the final outcome and truly appreciate her dedication and efficiency.
Thank you so much for your excellent work!
HM
Harry M.
Apr 30, 2022
Virtual Assistant Needed
Celestine was very quick and communicative. I loved her work ethic and timely delivery. She is perfect for the position. I will definitely be working with Celestine going forward.
SE
Stephanie E.
Mar 14, 2022
VA for Stephanie
I was disappointed with the lack of communication & commitment in the end of our relationship.
SE
Stephanie E.
Oct 13, 2021
VA for Stephanie & Carli
About Celestine
Customer Support Specialist | Virtual Assistant | Shopify & CRM
100%
Job Success
Gloucester, United Kingdom - 12:12 pm local time
I’m a Customer Support Specialist, Virtual Assistant and Care Coordinator with 10+ years of experience in customer service, call centres, ecommerce support, virtual assistance and healthcare administration.
I support businesses with customer service, email management, CRM management, live chat, SMS support, phone support, administrative support and customer relationship management. I have experience with Zendesk, Help Scout, Shopify, CRM platforms, email management systems and online business tools.
My background also includes UK Adult Social Care coordination, giving me strong experience in care administration, scheduling, rota management, client communication, record keeping, confidentiality and handling sensitive information.
📞 Customer Service & Customer Support
-Customer service & customer support
-Email, live chat, SMS & phone support
-Customer enquiries & complaint handling
-Customer follow-up & retention
-Help desk & ticket management
-Zendesk & Help Scout
-CRM management & customer relationship management
-Order support, returns & refunds
-Data entry & customer records
-Escalations & issue resolution
🛒 Ecommerce & Shopify Support
-Shopify customer support
-Shopify order management
-Order tracking & delivery enquiries
-Returns, refunds & exchanges
-Product enquiries
-Ecommerce email support
-Customer communication
-CRM & order record updates
💻 Virtual Assistant & Administrative Support
-Virtual assistance
-Administrative support
-Email & inbox management
-Calendar & appointment scheduling
-Data entry
-Internet research
-Document & record management
-Follow-ups and task management
-Customer database management
-Basic reporting
-Online business support
📱 Social Media Management
-Social media management
-Social media customer support
-Community management
-Instagram, Facebook ,LinkedIn & TikTok support
-Responding to comments and direct messages
-Content scheduling
-Social media engagement
-Customer enquiries through social media
🩺 Healthcare & Care Coordinator
-Care coordination
-Healthcare administration
-Adult Social Care
-Care scheduling & rota management
-Care plan administration
-Client and family communication
-Care staff coordination
-Risk assessment administration
-Record keeping
-Confidential data handling
I am reliable, organised, responsive and comfortable working independently. I learn new systems quickly and take ownership of tasks rather than waiting to be told what to do.
Whether you need someone to look after your customers, manage your inbox, support your Shopify store, keep your CRM organised, assist with social media, or coordinate healthcare administration, I am ready to help.
Let’s get things done. 😊
Steps for completing your project
After purchasing the project, send requirements so Celestine can start the project.
Delivery time starts when Celestine receives requirements from you.
Celestine works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support Requirements
✅ Provide the support requirements and give me a quick update on your processes. ✅Introduction to the Team