You will get an amazing Virtual Assistant that is easy-going and hardworking.
Top Rated
Top Rated
Project details
If you need help in any administrative task, light editing, customer service, or email/chat support, feel free to reach out. I am very much willing to learn new things and work with you so I hope to get a chance.
Purpose
PersonalIndustry
Biotech, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Environmental, Financial Services, Gaming, Legal, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, Telecommunications, Video Services, Writing & PublishingLanguage
EnglishWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 5 days
- Number of Revisions 1
- Number of Hours of Work 40
- Organize & Classify/Tag Files
- Formatting & Clean Up
- Project Management Support
5 reviews
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JS
Jannette S.
Oct 30, 2024
Amazing Surplus Closer
Lejan is a seasoned professional with a lot of experience working under minimal supervision; just did not deliver signed agreements.
SC
Selena C.
Aug 5, 2024
Virtual Assistant with Excellent Communication Skills
Nice working with you
DM
Danielle M.
Apr 10, 2024
CS Specialist - English Market
JL
Jaedon L.
May 9, 2023
Onlyfans chatter
MI
Marco I.
Sep 22, 2022
Virtual Assistant for Managing social and reddit Posting
About Lejan Steele
Reddit Specialist | Expert Customer Service & Retention-Phone/Email
100%
Job Success
Cebu, Philippines - 6:06 pm local time
I'm a seasoned customer service professional specializing in HIGH-VOLUME phone and email support for e-commerce, Shopify stores, and multiple businesses. With 4,100+ hours on Upwork, I help businesses reduce refunds, increase customer satisfaction, and turn challenging situations into positive experiences.
✅ CORE EXPERTISE:
- Handle 35+ inbound and 50+ outbound calls daily
- Manage 50+ email inquiries per day with fast response times
- E-commerce & Shopify customer service expert
- Customer retention & refund prevention specialist
- Order management, tracking, and fulfillment
- Active listening and empathetic problem-solving
- Reddit Marketing(OF)
✅ PLATFORMS & TOOLS:
- Zendesk
- Shopify | CRM Software | Helpdesk Platforms
- Email Clients | Skype | Slack | Asana | Chat Support Tools
- Facebook | Instgram | Reddit
✅ KEY STRENGTHS:
- Strong persuasion and conflict resolution skills
- Process refunds, cancellations, and re-shipments per policy
- Create personalized solutions (store credit, product alternatives, gifts)
- Maintain high customer satisfaction scores (4.7+ ratings)
- Available to log in daily with consistent communication
- C1 English proficiency (Native/Bilingual)
✅ PROVEN RESULTS:
- Successfully prevented customer churn through solution-oriented approach
- Handled 1,100+ hours of CS work for iHerb and digital clients
- Documented all interactions in CRM systems
- Contributed to positive team culture and training sessions
✅ INDUSTRIES SERVED:
E-commerce, Dropshipping, Subscription Services, Digital Marketing, Social Media, Skincare/Beauty
✅ TECHNICAL SETUP:
- High-speed internet (50+ Mbps) with backup connection
- Professional microphone and webcam
- Quiet, dedicated workspace
- Available for full-time, long-term contracts
🎯 WORK STYLE:
Reliable, proactive, detail-oriented, and hardworking. I understand how hectic running a business can be, and my mission is to simplify your customer service operations so you can focus on growth. Available to start immediately!
Let's turn your customer challenges into success stories. Contact me today!
Steps for completing your project
After purchasing the project, send requirements so Lejan Steele can start the project.
Delivery time starts when Lejan Steele receives requirements from you.
Lejan Steele works on your project following the steps below.
Revisions may occur after the delivery date.
Instructions with your work
We can talk more about it via messages and create an offer. More details can be discussed about the specified job you require.