You will get an Excellent and Reliable Virtual Assistant
Project details
Hi, I’m Juliet, a Virtual Assistant who helps businesses stay organized, productive, and stress-free. I handle the tasks that take up your time—so you can focus on the bigger picture.
From managing emails and calendars to scheduling meetings, handling data entry, booking travel, and organizing files, I make sure everything runs smoothly behind the scenes. I’m also experienced in appointment setting and lead generation, helping businesses connect with the right people at the right time.
I work with tools like Google Suite, Microsoft Office, Trello, Asana, ClickUp, Calendly, HubSpot, and more, ensuring that tasks are completed efficiently and nothing slips through the cracks. Whether you need help keeping track of schedules, following up on important tasks, or streamlining daily operations, I’m here to make it easier for you.
If you need a detail-oriented, proactive, and dependable Virtual Assistant who will take care of the little things so you can focus on the big things, let’s connect. I’m here to help your business run smoother, every day!
From managing emails and calendars to scheduling meetings, handling data entry, booking travel, and organizing files, I make sure everything runs smoothly behind the scenes. I’m also experienced in appointment setting and lead generation, helping businesses connect with the right people at the right time.
I work with tools like Google Suite, Microsoft Office, Trello, Asana, ClickUp, Calendly, HubSpot, and more, ensuring that tasks are completed efficiently and nothing slips through the cracks. Whether you need help keeping track of schedules, following up on important tasks, or streamlining daily operations, I’m here to make it easier for you.
If you need a detail-oriented, proactive, and dependable Virtual Assistant who will take care of the little things so you can focus on the big things, let’s connect. I’m here to help your business run smoother, every day!
Purpose
BusinessIndustry
Beauty & Cosmetics, Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Education, Events Planning, Fashion & Apparel, Financial Services, Lifestyle, Music, Nonprofit, Photography, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$15
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 1 | 1 | 1 |
Number of Hours of Work | 4 | 6 | 8 |
Basic Photo Editing | |||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning |
Optional add-ons
You can add these on the next page.
Additional Revision
+$10About Juliet
Customer Support Specialist | Zendesk, HubSpot, Intercom, Gorgias
Lekki, Nigeria - 11:24 pm local time
Weak ticket management, poor SLA compliance, and low-quality customer engagement silently drain your business costing up to 30% in potential revenue.
That’s where I come in.
With over 5 years of experience supporting SaaS companies, and healthcare providers, I help growing businesses retain customers, scale onboarding, and optimize support systems using tools like Zendesk, Freshdesk, Help Scout, and CRM platforms like HubSpot and Intercom.
I don’t just answer ticket, I manage the full support lifecycle. From chat support to phone, email, and live support, I help you deliver consistent, high-quality customer experiences that boost CSAT, reduce churn, and turn clients into advocates.
What I Offer:
📌 Customer Support
Omnichannel support on email, chat, phone, and social, meeting strict SLA goals and keeping CSAT above 95 percent.
📌Full ticket management in Zendesk, Shopify Inbox, Intercom, Freshdesk, Help Scout, and WooCommerce, including macros, automations, and detailed reporting.
📌 Customer Success Management
Proactive engagement and relationship building that drives retention, upsells, and long-term loyalty. I help identify churn risks before they escalate.
📌 Support Operations
Team collaboration in Slack, Google Workspace, ClickUp, Trello, Notion, QuickBooks, Google Sheets, and similar tools.
✅ Why Clients Hire Me:
Detail‑oriented, tech‑savvy, problem‑solver who learns new systems fast.
Native‑level English, clear and compassionate communication.
Self‑motivated and reliable, I manage my workload without hand‑holding and stay productive in fast‑paced, high‑pressure settings.
Data driven, I track SLA, CSAT, QA, ticket volumes, and share actionable insights every week.
Proven Results:
Reduced onboarding drop-off by 40% for a Healthcare SaaS using HubSpot and Intercom
Maintained a 4.8/5 CSAT while resolving 95% of tickets within SLA using Zendesk
Built a centralized knowledge base that decreased repeat inquiries by 25%
Ready to bring clarity and consistency to your support operations?
Send an INVITE. Let’s talk. I'm here to help your team deliver world-class support without the overwhelm.
Steps for completing your project
After purchasing the project, send requirements so Juliet can start the project.
Delivery time starts when Juliet receives requirements from you.
Juliet works on your project following the steps below.
Revisions may occur after the delivery date.
Review and Acceptance
Upon receiving your instructions and job requirements, I will thoroughly review them. Subsequently, I'll confirm acceptance of the job offer.