You will get an experienced chat / customer support agent
Project details
I'm an experienced Customer Support Agent with over 5 years of experience handling live chat, email, and social media support for international eCommerce brands. I’ve worked with tools like Shopify, Zendesk, ShipStation, and Zoho Desk, helping businesses maintain excellent response times and customer satisfaction.
I’m fluent in written English, detail-oriented, and available to work in your preferred time zone. Whether you need 24/7 live chat coverage or professional email support, I ensure your customers always receive friendly, fast, and accurate assistance.
I’m fluent in written English, detail-oriented, and available to work in your preferred time zone. Whether you need 24/7 live chat coverage or professional email support, I ensure your customers always receive friendly, fast, and accurate assistance.
Purpose
PersonalIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$280
|
Standard
$450
|
Advanced
$650
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | - | - | |
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3About Muhammad
Customer Support Representative |Virtual Assistant| Live chat | Email
Lahore Cantt, Pakistan - 8:36 pm local time
I have provided excellent services to clients worldwide, that includes Live Chat Support, Email Support, Ticket, and Phone Support. Throughout my experience, I have developed a sense of skills in converting negative situations into positive ones by remaining calm and positive and by showing empathy and understanding toward customers. Also, I have great time management skills and I have the ability to handle pressure.
I also provide a wide range of Administrative tasks which includes:
✔ Order Processing, ✔ Handling PayPal and Klarna disputes, ✔Internet Research, and ✔ Social Media Handling.
Customer Services Software that I have used:
✔ Zendesk, ✔Zoho Mail, ✔ Gorgias, ✔ Tawk.to, ✔ LiveChatInc, ✔ Intercom, ✔Comm100 ✔Gmail, ✔Big Commerce.
Tools and Internal communication software:
✔ Slack, ✔Skype, ✔ Shopify, ✔ Alibaba, Google Docs, ✔ Excel, Google Spreadsheet.
I am eager to learn about products and services in order to deliver the best possible customer service.
Feel free to contact me as I am fully available for a quick call, let's start building a long-term relationship.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Information
I'll need information from your side like your website/store link and if there are any helping materials. I'll go through and ask if we have any questions before going live.