You will get an experienced social media manager
Top Rated
Top Rated
Project details
I am your highly adaptable Community Moderator and Engagement Specialist, with 3+ years of experience enforcing guidelines across various platforms. I ensure your community is safe, productive, and focused on growth.
My goal is to provide 24/7 peace of mind and turn your platform into a thriving, valuable asset for your brand.
🛡️ Core Services Offered
1. Safety & Platform Management
● Active Moderation: Continuous, zero-tolerance enforcement of rules; immediate deletion of spam, bots, and offensive content.
● Troubleshooting & Reporting: Logging and escalating platform bugs/issues to your IT team.
● Confidentiality: Guaranteed safe handling of all sensitive community data.
2. Engagement & Content Support
● Content & Campaign Support: Scheduling, managing comments, and driving productive user engagement.
● Voice-of-Customer: Proactively gathering and summarizing user feedback, feature requests, and complaints to inform the product team.
● Relationship Building: Developing courteous and professional relationships with core community members and internal team leads.
Ready to boost engagement and clean up your platform? Send me a message to discuss your specific needs and ruleset!
My goal is to provide 24/7 peace of mind and turn your platform into a thriving, valuable asset for your brand.
🛡️ Core Services Offered
1. Safety & Platform Management
● Active Moderation: Continuous, zero-tolerance enforcement of rules; immediate deletion of spam, bots, and offensive content.
● Troubleshooting & Reporting: Logging and escalating platform bugs/issues to your IT team.
● Confidentiality: Guaranteed safe handling of all sensitive community data.
2. Engagement & Content Support
● Content & Campaign Support: Scheduling, managing comments, and driving productive user engagement.
● Voice-of-Customer: Proactively gathering and summarizing user feedback, feature requests, and complaints to inform the product team.
● Relationship Building: Developing courteous and professional relationships with core community members and internal team leads.
Ready to boost engagement and clean up your platform? Send me a message to discuss your specific needs and ruleset!
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 5 days | 15 days | 30 days |
Number of Revisions | 0 | 1 | 2 |
15 reviews
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This project doesn't have any reviews.
AS
A S.
Jan 18, 2026
Mobile App QA Testing "Nova" — Functional Bugs & UI/UX Review
It was a pleasure working with Eric again, he was very polite and professional, and communicated the results very detailed.
SA
Saad A.
Jan 6, 2026
Ghana - NFC ID Card Testing – Simple Mobile App Test (Android & iOS)
Collaborative and quickly responsive.
AS
A S.
Sep 16, 2025
Testing Mobile App
Eric was a pleasure to work with. He was very polite and very responsive and conveyed the work output in a clear and well-structured way, presenting it not just as raw notes but in a very organized and easy-to-understand format. I would definitely work with him again.
VG
Vitaly G.
Aug 25, 2025
Mobile Payment Method Testing for Ghana - Monetix
BM
Ben M.
Mar 9, 2025
Ghana Payment Tester
About Eric Edem
Virtual Assistant | Quality Assurance (QA) Tester
100%
Job Success
Kumasi, Ghana - 5:24 pm local time
With 10+ years of experience supporting businesses through virtual assistance (manual QA testing). I have helped clients save time, improve efficiency, and deliver products that work flawlessly.
My clients value my reliability, attention to detail, proactive communication, and ability to adapt quickly to new tools and workflows.
🎯 Core Skills & Expertise
● Manual QA Testing:
Test case design & execution | Clear reproduction steps & bug reporting (Jira, Trello, Google Sheets, etc.) | Functional, usability, & exploratory testing | Testing web & mobile applications across multiple devices and browsers, etc.
● Virtual Assistance:
Administrative support | Customer support | Technical & IT support | Research | Data entry & accuracy verification | Community moderation | Project coordination, etc.
🛠️ Productivity Tools
MS Office | Google Workspace | CRM systems | Collaboration platforms such as Slack, Notion, Trello, etc.
🏆 Highlights & Achievements
● Improved product stability and user experience through thorough test coverage.
● Reduced post-release bugs by 90% by implementing more rigorous regression testing.
● Developed a standardized bug-reporting template that reduced the back-and-forth communication between QA and developers by 90%.
● Streamlined client operations, reducing administrative workload by up to 50%
● Earned consistent 5-star reviews by maintaining clear communication and meeting deadlines
● Supported multiple entrepreneurs by implementing efficient workflows that scale
💡 What You Can Expect
● Detailed bug reported and suggestions
● Clear communication
● An adaptable problem solver
● Fast learning and minimal supervision
● Confidential handling of data
● Flexible engagement for ongoing or one-time projects
If you’re looking for QA or a VA to elevate your workflow, message or send me an invite. I’m ready to seamlessly integrate into your team and deliver measurable results.
Steps for completing your project
After purchasing the project, send requirements so Eric Edem can start the project.
Delivery time starts when Eric Edem receives requirements from you.
Eric Edem works on your project following the steps below.
Revisions may occur after the delivery date.
1
Discussions and prerequisites
2
Work commences according to the steps outlined