You will get An Experienced Customer Service Representative
Project details
Need a reliable Customer Service Representative or Virtual Assistant to deliver exceptional customer support? I provide professional Email Support, Live Chat Support, Social Media Support, and E-commerce Customer Service to help businesses improve customer satisfaction and retention.
Services I Offer:
✔ Customer Service & Customer Support
✔ Email & Live Chat Support
✔ Social Media Customer Support
✔ Order Processing, Tracking, Refunds & Returns
✔ Shopify & Amazon Customer Support
✔ CRM & Ticket Management (Zendesk, Freshdesk, Gorgias)
✔ Data Entry & Administrative Support
✔ Product Listing & Order Management
Why Choose Me?
✅ Fast response time
✅ Excellent communication skills
✅ Detail-oriented and organized
✅ Professional, friendly, and customer-focused
✅ Committed to delivering outstanding customer experiences
Available for both short-term and long-term projects. Let's provide your customers with the support they deserve while you focus on growing your business.
Services I Offer:
✔ Customer Service & Customer Support
✔ Email & Live Chat Support
✔ Social Media Customer Support
✔ Order Processing, Tracking, Refunds & Returns
✔ Shopify & Amazon Customer Support
✔ CRM & Ticket Management (Zendesk, Freshdesk, Gorgias)
✔ Data Entry & Administrative Support
✔ Product Listing & Order Management
Why Choose Me?
✅ Fast response time
✅ Excellent communication skills
✅ Detail-oriented and organized
✅ Professional, friendly, and customer-focused
✅ Committed to delivering outstanding customer experiences
Available for both short-term and long-term projects. Let's provide your customers with the support they deserve while you focus on growing your business.
Purpose
BusinessIndustry
Agriculture, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$275
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 22 days |
Number of Hours of Work | 12 | 40 | 172 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | - | - | |
Live Chat Support | - | - |
About Janet mary
Shopify Customer Service Representative | eCommerce Support
Abuja, Nigeria - 11:51 pm local time
I help eCommerce brands resolve customer issues quickly, keep orders moving smoothly, and deliver a positive customer experience that builds trust and loyalty.
🛍️ Shopify & eCommerce Customer Support
* Shopify Admin & Order Management
* Order Processing & Order Fulfillment
* Order Tracking & Shipping Updates
* Refunds, Returns & Exchanges
* Chargeback & Dispute Support
* Customer Account Management
* Customer Inquiry & Complaint Resolution
* Product & Order Questions
* Customer Follow-ups
* Gorgias Ticket & Inbox Management
📩 Customer Service
* Email Support
* Live Chat Support
* Customer Care
* Customer Service
* Customer Satisfaction
* Ticket Management
* Issue Resolution
* Order & Delivery Support
* Customer Communication
I focus on providing fast, professional, and empathetic customer support while following your brand voice, policies, and procedures. I understand that every support interaction is an opportunity to improve customer satisfaction and protect your brand reputation.
📋 Additional Virtual Assistant Support
Alongside customer support, I can assist with:
* Email & Inbox Management
* Data Entry
* CRM Updates
* Administrative Support
* Internet Research
* Appointment Setting
* Calendar Management
* Customer Follow-ups
🛠️ Tools & Platforms
Shopify • Gorgias • HubSpot • GoHighLevel (GHL) • Google Workspace • Google Sheets • Slack • Calendly • Meta Business Suite • Canva • Microsoft Office • ChatGPT
⭐ Why Work With Me?
✔ Hands-on Shopify & Gorgias experience
✔ Professional and empathetic communication
✔ Fast response and efficient problem-solving
✔ Experienced with orders, fulfillment, refunds, returns & chargebacks
✔ Detail-oriented, organized, and reliable
✔ Focused on customer satisfaction and retention
✔ Quick to learn new tools, systems, and workflows
If you need a reliable Shopify Customer Service Representative who can manage your eCommerce Customer Support, handle Gorgias tickets, manage orders, resolve customer issues, and keep your customers satisfied, I'm ready to help.
Let's connect and build an exceptional customer experience for your brand.
Steps for completing your project
After purchasing the project, send requirements so Janet mary can start the project.
Delivery time starts when Janet mary receives requirements from you.
Janet mary works on your project following the steps below.
Revisions may occur after the delivery date.
Additional task
client can add reasonable additional task if within the time frame