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You will get an experienced customer support manager and virtual assistant
Project details
Hi,
Are you looking for someone to someone to manage your email, chat, and calls 24/7 and are you currently seeking a highly dedicated customer service representative, Virtual Assistant, customer success manager Airbnb handler, or call center services?
Then your search is over and you are in the right place!
Platforms I have worked on
E-commerce stores like Amazon, Shopify, Etsy, eBay & Wocommerece in managing order fulfilment, processing, Scheduling, partial refunds, Disputes, Chargebacks & etc.
Customized CRM, ERP
SaaS platforms of (xtream Ui, Xui, Xui one) IPTV,
Courier Delivery
Robot Operations
You will get the following Services by entrusting your operations with me
Exceptional customer service from our dedicated representatives via Social Media, Live Chat Support (1 Minute Sla), Email, Calling, and Call Answering Service for your stores or products 24 hours a day, 7 days a week
Proper guidance and system management from our experienced professionals, Saas, robot operations, IPTV and technical support areas.
Tools
RingCentral
Nextiva
Tidio
Kustomer
Gorgias
FreshDesk
Zendesk
If you have read that far then what are you waiting for? Drop a message and let's get started
Are you looking for someone to someone to manage your email, chat, and calls 24/7 and are you currently seeking a highly dedicated customer service representative, Virtual Assistant, customer success manager Airbnb handler, or call center services?
Then your search is over and you are in the right place!
Platforms I have worked on
E-commerce stores like Amazon, Shopify, Etsy, eBay & Wocommerece in managing order fulfilment, processing, Scheduling, partial refunds, Disputes, Chargebacks & etc.
Customized CRM, ERP
SaaS platforms of (xtream Ui, Xui, Xui one) IPTV,
Courier Delivery
Robot Operations
You will get the following Services by entrusting your operations with me
Exceptional customer service from our dedicated representatives via Social Media, Live Chat Support (1 Minute Sla), Email, Calling, and Call Answering Service for your stores or products 24 hours a day, 7 days a week
Proper guidance and system management from our experienced professionals, Saas, robot operations, IPTV and technical support areas.
Tools
RingCentral
Nextiva
Tidio
Kustomer
Gorgias
FreshDesk
Zendesk
If you have read that far then what are you waiting for? Drop a message and let's get started
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 1 day
- Number of Hours of Work 1
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
21 reviews
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PH
Prince Louie H.
Mar 7, 2024
React native mobile app fixtures required
"Working with him was a pleasure from start to finish. They were easy to communicate with, patient, and demonstrated a remarkable attention to detail. Despite any challenges that arose, he remained composed and focused, ultimately delivering exceptional results. I highly recommend their services and look forward to collaborating with them again in the future."
kp
kristie p.
Mar 5, 2024
Tech Support
SH
Shahroze H.
Jul 11, 2023
Customer Support Agent Needed for Dental Startup - Work Remotely
I had an outstanding experience working with Jalal for customer support assignment. He proved excellent resource in lead generation, appointment booking, order fulfillment, and after-sales support. Highly recommended!
SH
Shahroze H.
Jun 26, 2023
Customer Support Agent Needed for Dental Startup - Work Remotely
SH
Shahroze H.
Jun 13, 2023
Customer Support Agent Needed for Dental Startup - Work Remotely
I had an exceptional experience with Jalal on Upwork. His prompt communication, platform expertise, and proactive approach exceeded my expectations. His problem-solving skills, professionalism, and attention to detail were commendable. Highly recommend his services for top-notch customer support.
About Muhammad Jalal
Software Engineer | Node | Nest | React | Next | AWS | AI Agents
Lahore, Pakistan - 6:56 am local time
With a strong background in both frontend and backend development, I bring a full-stack perspective to every project. My frontend work centers on integrating APIs, connecting third-party packages, and building interactive, data-driven features
Full Stack Development Experience (8+ Years)
==> Backend Skills & Infrastructure
I’ve developed scalable APIs and backend systems using Node.js, Express, and NestJS, working with MongoDB, PostgreSQL, and MySQL. My backend work spans microservices, job queues, message brokers, and secure authentication and core skills are below
Core Skills:
Node.js, Express, NestJS
TypeScript, Python
MongoDB, PostgreSQL, MySQL, Prisma, Mongoose, TypeORM
Redis, Microservices
REST APIs, System Design
Unit & Integration Testing
I’ve also worked extensively with React.js, Next.js, and Angular (versions 2–19), integrating complex APIs, handling authentication flows, configuring third-party libraries, and implementing data-intensive components such as dashboards, modals, and charts.
==> Frontend Skills & Tools:
React, Next.js, Angular
JavaScript (ES6+), TypeScript
State management: Redux
API integration (REST/GraphQL, Auth, Payment, Real-time)
Axios, WebSockets, Socket.io, Chart.js, and other UI packages
Workflow tools: Webpack, ESLint, Prettier, Cypress
GitHub, GitLab, Bitbucket, Jira, Trello
==> On the infrastructure side, I handle full deployments using:
AWS: EC2, ECS, ECR, S3, SES, SNS, Pinpoint, Route53
Kubernetes for container orchestration
GitHub Actions, ArgoCD for CI/CD automation
Cloudflare for DNS, performance, and protection
Additional Tools & Integrations like Socket.io, Plaid, Paypal, Stripe, Moralis, Alchemy, Jackel.io
So, if you’re looking for a developer who can own backend development, seamlessly integrate APIs into the frontend, and deploy scalable systems in the cloud, I’d love to be part of your team.
Let’s connect and build something exceptional
Steps for completing your project
After purchasing the project, send requirements so Muhammad Jalal can start the project.
Delivery time starts when Muhammad Jalal receives requirements from you.
Muhammad Jalal works on your project following the steps below.
Revisions may occur after the delivery date.
Zoom Meeting
Domain knowledge transfer