You will get an experienced customer support staff.
Project details
How I can help improve your business:
1. Customer satisfaction is my priority, so I will resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
2. I will resolve customer complaints via phone, email, or social media. At the same time, manage large amounts of incoming calls and live chat messages.
3. I can identify and assess customers' needs to ensure every case leaves the customer satisfied and provide professional customer support.
4. I can multi-task, prioritize, and manage time effectively.
5. I will assist with placing orders, refunds, order fulfillment, or exchanges.
6. I can place, cancel orders, implement a refund policy, and issue refunds.
7. I have experience using Shopify, WordPress, 3d cart, and Presto shop.
8. I will always maintain a positive, empathetic, and professional attitude toward customers at all times.
1. Customer satisfaction is my priority, so I will resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
2. I will resolve customer complaints via phone, email, or social media. At the same time, manage large amounts of incoming calls and live chat messages.
3. I can identify and assess customers' needs to ensure every case leaves the customer satisfied and provide professional customer support.
4. I can multi-task, prioritize, and manage time effectively.
5. I will assist with placing orders, refunds, order fulfillment, or exchanges.
6. I can place, cancel orders, implement a refund policy, and issue refunds.
7. I have experience using Shopify, WordPress, 3d cart, and Presto shop.
8. I will always maintain a positive, empathetic, and professional attitude toward customers at all times.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$750
|
Advanced
$1,400
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 20 days |
Number of Hours of Work | 40 | 80 | 160 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Kofoworola
Project Manager, Certified Professional Scrum Master and Product owner
Leeds, United Kingdom - 10:34 am local time
I am a remote IT project manager with over 4 years of experience. I have successfully planned several projects from execution to completion. During my time I have served in different roles. Roles as a Product owner and roles as a Scrum master.
Some responsibilities I had in previous roles:
1. Leading a team of developers to the completion of projects while adapting scrum methodologies.
2. With my knowledge of programming I successfully delegate tasks to front and backend team members in the product backlog while keeping track of work in a kanban board.
3. I have been able to meet most deadlines within the time allocated. Providing accurate estimations of when goals would be completed. In the case of unforeseen delays, I help the team work past the hitch and get the team back on track.
4. I helped in the deployment of deliverables as increments at the end of every sprint after it has been approved in the sprint review.
5. I conducted daily standups with the team to ensure I know where we stand on every part of the project and to unblock them if they face any problems or issues.
6. I created and managed reports for stakeholders.
7. I helped keep the team motivated and created ways to draw the team closer so they can work in sync.
Steps for completing your project
After purchasing the project, send requirements so Kofoworola can start the project.
Delivery time starts when Kofoworola receives requirements from you.
Kofoworola works on your project following the steps below.
Revisions may occur after the delivery date.
Learn about the company products and services.
I would learn about the company's products and services to ensure I can answer questions from customers.
Learn about the refund policy and terms of service.
Learning about the refund policy and terms of service would ensure I can answer questions from customers appropriately.