You will get An Expert Client Success Manager
Project details
I've helped leaders at startups from 10 employees to Fortune 500 Companies expand their teams with the top Customer Success Managers in their industry. Doing this has given me the skills and understanding of how to provide a true white glove experience to all new customers on your platform.
I've created a customer journey outline to consistently follow during the onboarding and implementation of all new accounts.
My goal is to provide:
• Good communication in finding out what my customers need, then showing them that I have a solution to their problem
• Exceed customer's expectations by overdelivering which results in their renewal from a great experience
• Asking for feedback from every relationship to hone on the customer's needs and provide the best solutions to their problems
• Incentivize customers who are in your loyalty program and earn points for purchasing your services or goods
Doing this results in great retention, excellent NPS scores across the business, and your trust that your customers are being taken care of.
I've created a customer journey outline to consistently follow during the onboarding and implementation of all new accounts.
My goal is to provide:
• Good communication in finding out what my customers need, then showing them that I have a solution to their problem
• Exceed customer's expectations by overdelivering which results in their renewal from a great experience
• Asking for feedback from every relationship to hone on the customer's needs and provide the best solutions to their problems
• Incentivize customers who are in your loyalty program and earn points for purchasing your services or goods
Doing this results in great retention, excellent NPS scores across the business, and your trust that your customers are being taken care of.
Target Country
Worldwide, United States, CanadaWhat's included
| Service Tiers |
Starter
$100
|
Standard
$300
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 6 days |
Number of Projects | 1 | 1 | 1 |
General Project Consulting | |||
Define Project Goals | - | ||
Define Deliverables & KPIs | - | ||
Establish Schedule & Milestones | - | ||
Risk Management | - | ||
Resource Management | - | - | - |
Budget Management | - | - | - |
Project Reports | - | - | - |
Project Diagrams Provided | - |
About Nicole
Project Manager | Operations | Technical Recruiter | Customer Success
Miami, United States - 8:19 pm local time
Are you looking to build a high-performing team and cultivate strong customer relationships? I can help! With expertise in recruitment, project management, and customer success, I'm passionate about helping businesses achieve their goals.
Driving Results Through Efficient Project Management: 📂
As a digital marketing project manager with experience in SaaS and E-commerce, I'm passionate about ensuring project success and client satisfaction. I achieve this by:
✅ Optimizing CRMs built to your business needs
✅ Ensuring deliverables are met by client expectations
✅ Collaborate with internal team accordingly to deliver by our business promise
✅ Planning, execution and active monitoring of all campaigns
✅ Ability to interpret project goals, prioritize tasks effectively, and target client audience preferences effectively
✅ Solution focused to motivate and inspire team to deliver their best quality work
Building Your Dream Team: 💫
As a full-cycle recruiter, I have a proven track record of connecting startups with talented individuals who exceed expectations. My approach focuses on:
✨ Quality over Quantity: I deliver pre-vetted candidates that are a strong fit for your company culture and needs.
✨ Market Expertise: I stay informed about industry trends to attract top talent and keep you competitive.
✨ Long-Term Focus: I find candidates who are committed to your company's success and growth.
✨ Clear Communication: You'll be kept informed throughout the entire hiring process.
Customer Success Strategies: 😄
Building customer loyalty is essential for long-term business success. I can help you:
⭐ Optimize the Customer Journey: We'll work collaboratively to ensure a smooth and positive customer experience at every touchpoint.
⭐ Drive User Satisfaction: By understanding customer needs and addressing pain points, we can increase satisfaction and retention.
⭐ Maximize Growth Potential: Through strategic upselling and ongoing support, we can help you achieve your customer success goals.
I'm extremely comfortable using and training customers on technical platforms such as:
📁 Microsoft Office | Google Suite
🗂️ Salesforce | HubSpot | Zoho | Zendesk | Notion | Asana | TeamWork
💬 Google Chat | Slack | Teams | Discord
💻 LinkedIn Recruiter | ZipRecruiter | Indeed
🤝 Sounds like a mutual fit? Shoot me a message & let’s organize a time to chat.
Steps for completing your project
After purchasing the project, send requirements so Nicole can start the project.
Delivery time starts when Nicole receives requirements from you.
Nicole works on your project following the steps below.
Revisions may occur after the delivery date.
Identify number of accounts and portfolios that need management
Identify the outline of each account
The process you'd like to go through to ensure each account is happy. (This might be very similar to my outline)