You will get an expert client success that elevates your business.
Project details
You’ll receive polished, structured client success support designed to elevate your company to the next level. With over 14 years of freelancing experience, I genuinely care about delivering meaningful results and ensuring you see real impact from our work together. Everything I provide is high-quality, original, and centered on helping your business thrive.
Project Type
Data Entry, Project Management, Virtual Assistance, Customer SupportWhat's included $50
These options are included with the project scope.
$50
- Delivery Time 2 days
- Number of Revisions 2
Optional add-ons
You can add these on the next page.
Fast 1 Day Delivery
+$50
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JW
Jason W.
Feb 8, 2026
Lead - Customer Service (English + Spanish)
CT
Curtis T.
Feb 5, 2017
Manager-customer Service
Elieth is awesome! I have been very impressed with all of the work she has done. She speaks great English, and very reliable/honest. Thanks for all of your work.
About Elieth
Customer Success & Operations Manager | Customer Support
Managua, Nicaragua - 4:48 pm local time
I bring 17+ years of experience in customer service and operations, including 12+ years working remotely with U.S.-based companies. My background goes beyond answering customer inquiries. I’ve managed teams, handled escalations, improved processes, created SOPs, monitored KPIs, and helped keep high-volume operations running smoothly.
Some of the results and experience I bring:
• Reduced Average Handle Time by 80% through process improvements and team coaching
• Improved First Call Resolution by 50%
• Managed and coached teams of 20+ customer support professionals
• Supported operations involving 100K+ independent contractors and 100+ projects
• Created SOPs and documented workflows to make processes easier to follow and scale
• Managed customer escalations from initial complaint through resolution and follow-up
• Experience with customer support, operations, case management, and administrative coordination
I'm comfortable stepping into environments where there are multiple priorities, customers need answers, processes need improvement, and the team needs someone dependable to keep things moving.
I can help with:
• Customer Support & Customer Success
• Customer Service Management
• Team Leadership & Coaching
• Escalation Management
• Operations & Administrative Support
• SOP & Process Documentation
• Workflow & Process Improvement
• KPI Tracking & Performance Management
• Case Management
• CRM & Backoffice Operations
If you're looking for someone who can take ownership, communicate clearly, stay organized, and find ways to improve how things are done, I'd be happy to discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Elieth can start the project.
Delivery time starts when Elieth receives requirements from you.
Elieth works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.