You will get an Expert Customer Care Representative
Project details
With over 6 years of experience in customer support, QA, and eCommerce operations, I offer tailored service packages designed to streamline your business processes and elevate the customer experience. From order and inventory management to payment processing and personalized customer support, my solutions are built for efficiency, accuracy, and growth. What sets this project apart is a hands-on, detail-oriented approach backed by real-world expertise in POS systems, PCI compliance, and merchant operations—ensuring your business runs smoothly, securely, and with a personal touch that keeps customers coming back.
Industry
Arts, Business, Consumer Goods, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Music, News, Nonprofit, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
eBay, Shopify, WooCommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$210
|
Advanced
$450
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 20 days |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting | - | - |
About Asim
Customer Care Specialist - CRM Expert | QA Analyst
Lahore, Pakistan - 10:41 pm local time
My background includes working closely with payment systems, handling chargebacks, maintaining PCI compliance, and supporting secure transaction flows for online businesses. I've supported merchants with end-to-end payment processing—from front-end troubleshooting to backend coordination—ensuring secure and reliable operations in compliance-heavy environments.
I bring a well-rounded skill set that covers customer service, QA testing, and operational support across multiple platforms. I've worked with both startup teams and established businesses, adapting quickly and always staying focused on delivering clear results.
Key Skills & Tools:
âś” Customer Support Platforms: Zendesk, Gorgias, Freshdesk, Intercom, Re:amaze
âś” QA Testing: Functional, Regression, GUI, Usability, Performance & Security Testing
âś” Operational Experience: Secure transaction handling, PCI compliance processes, chargeback management
âś” Productivity Tools: Microsoft Office, Google Workspace, Slack, Skype
âś” Sectors: Hospitality, eCommerce, Customer Care, Merchant Services
Known for my calm and solution-oriented approach, I excel in turning customer challenges into opportunities for retention and growth. I'm quick to learn new tools and systems, and always committed to delivering high-quality, efficient service—whether in short-term projects or long-term collaborations.
Steps for completing your project
After purchasing the project, send requirements so Asim can start the project.
Delivery time starts when Asim receives requirements from you.
Asim works on your project following the steps below.
Revisions may occur after the delivery date.
Service execution based on selected tier
Tasks are performed according to the chosen tier You review the work, request any revisions if needed, and approve the final delivery.