You will get an Expert Customer Service Representative
Project details
I am endued with these certain qualities which defy me and my work,
1. Personalized Customer Interactions
2. Efficient Issue Resolution
3. Multichannel Support
4. Continuous Improvement
5. Positive Brand Representation
1. Personalized Customer Interactions
2. Efficient Issue Resolution
3. Multichannel Support
4. Continuous Improvement
5. Positive Brand Representation
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$150
|
Standard
$500
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 7 days | 30 days | 30 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
About Zaid
Customer Support Executive
Khanewal, Pakistan - 8:28 pm local time
I have four years of experience in different multinational BPOs. Now I have started as a freelancer on Upwork.
I can provide my services in the fields listed below.
1. Live Chat and Phone Support Representative.
2. Customer Service Specialist.
3. Customer Service Supervisor.
4. Ticket, Chat, Phone, and Social Support Agent.
If you ask about my experience,
I have worked for 1 year as a Rider Support Agent for Foodpanda International (Hongkong, Philipines, Malaysia, and Singapore) in a multinational BPO (Mindbridge International).
Then I worked a year at the same BPO (Mindbridge International) as a customer support agent for MOP Careem Dubai.
For the last 2 years, I have worked for IZU as a customer service representative for their USA-based clients in the trucking industry.
There are multiple tools and skills I have learned from these experiences. Every company has its own confidential backend apps and tools, which I cannot share here, but some of the common and non-confident tools with which I have worked are
TOKU, Slack, Ringcentral, Openphone, DAT Loadboards, Fresh Chat, and many other backend tools for each company.
As a customer service rep, I have learned one thing: treat your customers according to the rule "customer is always right."
Thank you for looking at my profile. I look forward to working with you.
Steps for completing your project
After purchasing the project, send requirements so Zaid can start the project.
Delivery time starts when Zaid receives requirements from you.
Zaid works on your project following the steps below.
Revisions may occur after the delivery date.
Training.
In customer support every customer or business has different requirements therefore basic knowledge of business or services is required to start