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You will get an Expert Customer Service Representative
Top Rated
Top Rated
Project details
I help businesses deliver outstanding customer support and virtual assistance by providing reliable, professional, and friendly service. With 6+ years of experience in customer-facing roles, I bring expertise in client relations, onboarding, customer success, and account management.
I handle email support, live chat, inbound/outbound calls, and social media engagement, with proven skills in HubSpot, Salesforce, Intercom, Zendesk, Freshdesk, and Zoom. My goal is not just answering inquiries, but ensuring customers feel heard, valued, and satisfied.
Services Offered:
Customer Service (Email & Live Chat)
Call Handling (Inbound/Outbound)
Social Media Engagement
Refunds, Exchanges & Technical Support
CRM Management & Data Entry
Why Me?
✔ 6+ Years Experience
✔ Quick Responses & Quality Output
✔ Fluent English Communication
✔ Value for Money
I have managed customer interactions and technical support across different industries, delivering 100% satisfaction. Also open to long-term roles.
I handle email support, live chat, inbound/outbound calls, and social media engagement, with proven skills in HubSpot, Salesforce, Intercom, Zendesk, Freshdesk, and Zoom. My goal is not just answering inquiries, but ensuring customers feel heard, valued, and satisfied.
Services Offered:
Customer Service (Email & Live Chat)
Call Handling (Inbound/Outbound)
Social Media Engagement
Refunds, Exchanges & Technical Support
CRM Management & Data Entry
Why Me?
✔ 6+ Years Experience
✔ Quick Responses & Quality Output
✔ Fluent English Communication
✔ Value for Money
I have managed customer interactions and technical support across different industries, delivering 100% satisfaction. Also open to long-term roles.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Scriptwriting | - | - | - |
Summary Report | |||
Lead List | - | - | - |
Frequently asked questions
12 reviews
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This project doesn't have any reviews.
RS
Radley S.
May 4, 2025
Airbnb Co-Host
All work was completed above and beyond expectations. Will not find better.
GM
Gladius M.
Dec 14, 2023
Lead Generation (Phone/Email) - Music Business
Excellent freelancer! Hired her to do lead-gen & cold calls for these last few months. Professional, pleasant, easy to work with. I highly reccommend Victoria!
HK
Haroon K.
Sep 30, 2023
Personalized 1st line writer to send 50 highly personalised emails a day
Worked with Victoria for several months, never experienced anything bad or off. The work was always good and delivered on time
MY
Mustafa Y.
Sep 20, 2023
First line writer
AA
Axel A.
Jun 13, 2023
Send texts using AirCall
About Victoria Chinyere
Airbnb Virtual Assistant and Co Host | Short Term Rentals Operations
100%
Job Success
Abuja, Nigeria - 5:22 am local time
Airbnb Customer Support | Guest Experience Specialist | STR & SaaS (PMS, Channel Manager)
Many Airbnb hosts and property managers struggle with delayed responses, poor guest communication, and inconsistent support, which leads to bad reviews and lost bookings.
From guest messaging to inbox management and support tools, I ensure every interaction reflects your brand and drives better results.
Hi, I’m Victoria, a Top-Rated remote worker with a 100% Job Success Score and 6+ years of experience in short-term rental operations, property management, and customer support.
What makes me different from a typical support agent is that I’ve actually managed short-term rentals myself. I understand the daily challenges hosts and property managers face when using STR software, which allows me to support your users more effectively and improve their experience with your platform.
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WHO I HELP
I support:
✔ Airbnb hosts & short-term rental businesses
✔ Property management companies
✔ SaaS/PropTech companies (PMS, channel managers, booking tools)
HOW I HELP PROPERTY TECH AND STR COMPANIES
Property Management Software Support
• Email, chat, and phone support
• Customer onboarding and product guidance
• Troubleshooting booking and calendar issues
• Supporting hosts with integrations and listing management
• Customer success and retention support
STR Operations Support
• Airbnb, VRBO, and Booking. com management
• Guest communication and support
• Calendar and booking coordination
• Listing optimization
• Cleaner and vendor coordination
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# Property Tech & Tools I Work With
PMS / Channel Managers
Airbnb
VRBO
Booking. com
Streamline
Guesty
Hospitable
Cloudbeds
Hostify
Hostfully
Customer Support Platforms
Zendesk
Intercom
HelpScout
HubSpot
Operations & Productivity
PriceLabs
RankBreeze
Trello
Asana
Notion
Slack
Google Workspace
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# Proven Results
✔ Resolved 2,000+ customer support tickets
✔ Maintained 98% customer satisfaction score
✔ Improved guest response time by 40%
✔ Helped hosts maintain consistent 5-star reviews
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# What Clients Say
⭐ “Victoria has been a game changer for our short-term rental business. She is prompt, reliable, and executes tasks without supervision.”
⭐ “Her STR knowledge allowed her to hit the ground running and improve day-to-day operations for our management company.”
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# WHY CLIENTS CHOOSE ME
✔ I understand both STR operations and the software behind it
✔ Strong background in customer success & client experience
✔ I communicate clearly with hosts, property managers, and teams
✔ I help reduce support tickets while improving customer experience
✔ I’m proactive, reliable, and fully remote-ready
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If you’re looking for someone who understands both guest experience and customer support systems, someone who can support your property management software users, guide hosts through your platform, and improve customer success, I’d love to help.
📩 Send me a message or click “Invite to Job.”
Let’s discuss how I can help your team deliver a better experience for your customers.
Steps for completing your project
After purchasing the project, send requirements so Victoria Chinyere can start the project.
Delivery time starts when Victoria Chinyere receives requirements from you.
Victoria Chinyere works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Alignment
Review your brand guidelines, tone of voice, and support process. Get access to your tools (CRM, helpdesk, email, or chat platforms).
Setup & Organization
Structure workflows for handling customer inquiries. Prepare canned responses and FAQs for faster support.