Victoria Chinyere isn't taking new orders for this project right now. Here are some similar projects to explore.
You will get an Expert Customer Service Representative
Top Rated
Top Rated
Project details
I help businesses deliver outstanding customer support and virtual assistance by providing reliable, professional, and friendly service. With 6+ years of experience in customer-facing roles, I bring expertise in client relations, onboarding, customer success, and account management.
I handle email support, live chat, inbound/outbound calls, and social media engagement, with proven skills in HubSpot, Salesforce, Intercom, Zendesk, Freshdesk, and Zoom. My goal is not just answering inquiries, but ensuring customers feel heard, valued, and satisfied.
Services Offered:
Customer Service (Email & Live Chat)
Call Handling (Inbound/Outbound)
Social Media Engagement
Refunds, Exchanges & Technical Support
CRM Management & Data Entry
Why Me?
✔ 6+ Years Experience
✔ Quick Responses & Quality Output
✔ Fluent English Communication
✔ Value for Money
I have managed customer interactions and technical support across different industries, delivering 100% satisfaction. Also open to long-term roles.
I handle email support, live chat, inbound/outbound calls, and social media engagement, with proven skills in HubSpot, Salesforce, Intercom, Zendesk, Freshdesk, and Zoom. My goal is not just answering inquiries, but ensuring customers feel heard, valued, and satisfied.
Services Offered:
Customer Service (Email & Live Chat)
Call Handling (Inbound/Outbound)
Social Media Engagement
Refunds, Exchanges & Technical Support
CRM Management & Data Entry
Why Me?
✔ 6+ Years Experience
✔ Quick Responses & Quality Output
✔ Fluent English Communication
✔ Value for Money
I have managed customer interactions and technical support across different industries, delivering 100% satisfaction. Also open to long-term roles.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Scriptwriting | - | - | - |
Summary Report | |||
Lead List | - | - | - |
Frequently asked questions
14 reviews
(13)
(0)
(1)
(0)
(0)
This project doesn't have any reviews.
TA
Timfon A.
Jul 27, 2026
Airbnb Virtual Assistant and Short-Term Rentals Listing Setup & Optimization
Victoria was fantastic to work with. We hired her to set up and manage our Airbnb listings, and she delivered exceptional results.
She communicated clearly, met every deadline, and was proactive in suggesting improvements that made our listings more appealing and guest-friendly. It was clear she understands the short-term rental industry.
She took ownership of the project and made the entire process effortless for us.
I highly recommend Victoria. We would gladly work with her again.
She communicated clearly, met every deadline, and was proactive in suggesting improvements that made our listings more appealing and guest-friendly. It was clear she understands the short-term rental industry.
She took ownership of the project and made the entire process effortless for us.
I highly recommend Victoria. We would gladly work with her again.
BC
Brittny C.
Jul 8, 2026
Operations Admin for Short-Term Rental Company
RS
Radley S.
May 4, 2025
Airbnb Co-Host
All work was completed above and beyond expectations. Will not find better.
GM
Gladius M.
Dec 14, 2023
Lead Generation (Phone/Email) - Music Business
Excellent freelancer! Hired her to do lead-gen & cold calls for these last few months. Professional, pleasant, easy to work with. I highly reccommend Victoria!
HK
Haroon K.
Sep 30, 2023
Personalized 1st line writer to send 50 highly personalised emails a day
Worked with Victoria for several months, never experienced anything bad or off. The work was always good and delivered on time
About Victoria Chinyere
Airbnb Co-Host and Virtual Assistant | STR Operations &Guest Relations
96%
Job Success
Abuja, Nigeria - 5:09 pm local time
I’m Victoria, a Top-Rated Airbnb Virtual Assistant and Co-Host with a 95% Job Success Score, 98% guest satisfaction, and a track record of cutting response times by 40%.
Why that matters to you:
Before I supported other people’s guests, I ran short-term rental operations. So when a guest messages at 11pm worried about check-in, I already know what they need to hear. When a host is losing sleep over a scheduling conflict, I already know how to fix it — fast, and without you having to explain the basics first.
That’s the difference between a virtual assistant who answers tickets and someone who actually protects your revenue and your ratings.
Who I work with:
• Airbnb hosts & vacation rental owners who need reliable guest communication
• Property management companies that need consistent guest services and reservation management across a growing portfolio
• PropTech/SaaS platforms (PMS, channel managers, booking tools) that need customer support and customer success help for their end users
What I handle:
• Airbnb, Vrbo & Booking,com messaging, live chat & email support
• Guest communication, guest services & reservation management from inquiry to checkout
• Owner services
• Customer onboarding & product guidance for Property Management Software (PMS) and channel manager platforms
• Help desk & ticket resolution, including CRM and data entry for guest and booking records
• Calendar coordination, listing optimization, and cleaner/vendor scheduling
• Administrative support for day-to-day short-term rental operations
Tools I work in daily:
Guesty, Hostaway, Hospitable, Streamline, Hostify, Zendesk, Intercom, Freshdesk, Front, and Slack — plus pricing tools like PriceLabs and Beyond Pricing when revenue management is part of the ask.
What clients say:
One host called me a “game-changer” for their short-term rental business, noting I’m prompt, reliable, and get things done without hand-holding. A property management company said my STR background let me hit the ground running and directly improve their day-to-day operations.
Not sure if I’m the right fit?
Tell me what you’re dealing with right now — slow response times, a support backlog, a messy onboarding process, whatever it is. I’ll give you an honest answer about whether I can help. No pressure either way.
If it’s a fit, I can typically start within 48 hours with a clear plan for week one.
📩 Message me or click “Invite to Job.”
Steps for completing your project
After purchasing the project, send requirements so Victoria Chinyere can start the project.
Delivery time starts when Victoria Chinyere receives requirements from you.
Victoria Chinyere works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Alignment
Review your brand guidelines, tone of voice, and support process. Get access to your tools (CRM, helpdesk, email, or chat platforms).
Setup & Organization
Structure workflows for handling customer inquiries. Prepare canned responses and FAQs for faster support.