You will get an Expert Customer Service Representative
Top Rated
Top Rated
Project details
Looking for a Top-Tier Customer Service Representative?
Are you ready to streamline your Customer Service Support System?
Get in touch with me, and I will provide you with exceptional customer support. I bring 3 years of experience in customer support, having worked with globally known brands such as Walmart US, Papa John's US and Canada, SBS, and eZhire.
Services Offered:
• Customer Service (Email, Inbound Calls, and Live Chat).
• Social Media Engagement.
• Customer Exchange, Refund, and Tech Support Needs.
• Excel Record Keeping of Bookings, Orders, Exchanges, and Refunds.
Why Choose Me?
• Years of Experience.
• Quick Responses.
• Quality Output.
• Fluent in English and Project Understanding.
• Affordable Pricing.
Platforms I Excel In:
• Ticket Support Systems (Zendesk, Freshdesk, Helpdesk, Gorgias, etc.)
• Chat Support (LiveAgent, Slack, WhatsApp, Gmail, Discord, etc.)
• Social Media (Facebook, Twitter, Instagram, LinkedIn, etc.)
With extensive experience in customer handling across various fields, I am committed to helping you manage your customers efficiently. 100% satisfaction guaranteed.
Thank you!
Best Regards,
Muhammad Hamid Raza
Are you ready to streamline your Customer Service Support System?
Get in touch with me, and I will provide you with exceptional customer support. I bring 3 years of experience in customer support, having worked with globally known brands such as Walmart US, Papa John's US and Canada, SBS, and eZhire.
Services Offered:
• Customer Service (Email, Inbound Calls, and Live Chat).
• Social Media Engagement.
• Customer Exchange, Refund, and Tech Support Needs.
• Excel Record Keeping of Bookings, Orders, Exchanges, and Refunds.
Why Choose Me?
• Years of Experience.
• Quick Responses.
• Quality Output.
• Fluent in English and Project Understanding.
• Affordable Pricing.
Platforms I Excel In:
• Ticket Support Systems (Zendesk, Freshdesk, Helpdesk, Gorgias, etc.)
• Chat Support (LiveAgent, Slack, WhatsApp, Gmail, Discord, etc.)
• Social Media (Facebook, Twitter, Instagram, LinkedIn, etc.)
With extensive experience in customer handling across various fields, I am committed to helping you manage your customers efficiently. 100% satisfaction guaranteed.
Thank you!
Best Regards,
Muhammad Hamid Raza
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 22 days |
Number of Outbound Calls | 0 | 0 | 0 |
Number of Email Sends | 500 | 1000 | 22000 |
Scriptwriting | - | - | - |
Summary Report | |||
Lead List |
Optional add-ons
You can add these on the next page.
Inbound calls
(+ 5 Days)
+$50
3 reviews
(2)
(1)
(0)
(0)
(0)
This project doesn't have any reviews.
JB
Jay B.
Jul 27, 2026
Urgent: Zendesk Reporting Dashboards Development
Muhammad is fantastic to work with. He turned reporting around better than anyone on our team in the past for a project that had been complex for a long time. I recommend anyone work with him if given the opportunity.
GW
George W.
May 3, 2026
Customer Success Operations Specialist for B2B SaaS
CS
Cheryl S.
Jan 15, 2026
Experienced customer support agents for mobile app
About Muhammad Hamid
Zendesk & HubSpot Certified | B2B SaaS Setup, Onboarding & Automation
100%
Job Success
Karachi, Pakistan - 6:22 pm local time
Most support problems aren't people problems, they're system problems. Slow first response times, tickets falling through the cracks, no SLA visibility, and onboarding that loses customers in week one. I fix the system and run it: the helpdesk architecture, the automations behind it, and the day-to-day support itself.
WHAT I DELIVER
Zendesk Implementation: Complete Suite setup, triggers, macros, SLA policies, dynamic ticket forms, views, routing, custom objects, and Guide help center configuration.
Reporting & Analytics: Zendesk Explore reporting, custom dashboards, CSAT tracking, agent performance metrics, and calculated attributes for clean executive reporting.
HubSpot Service Hub: Help desk pipelines, ticketing workflows, custom CRM properties, live chat, and knowledge base configuration (HubSpot certified, verified by Upwork).
Multi-Platform Expertise: Freshdesk, Intercom, Gorgias, and Zoho Desk administration and migration.
Customer Onboarding: Structured onboarding programs for complex B2B SaaS products, from kickoff to activation, that raise retention and reduce time-to-value.
Operations & QA: Email, live chat, and phone support for B2B SaaS and ecommerce, ticket triage, escalation management, and QA documentation in Jira and ClickUp.
RECENT RESULTS
1,200+ hours (8 months, ongoing) as dedicated customer support and onboarding rep for a complex B2B SaaS application, owning tickets, onboarding calls, and product feedback loops.
Zendesk Explore reporting dashboards for a US client, rated 5.0: "5/5 work ethic and dependability. I recommend that anyone take the opportunity to work with him."
190+ hours of mobile app customer support with full QA test-case documentation: "He completed the task in time, showed great communication skills, fortitude, flexibility, and savvy."
Email support workflow automation serving a 150K+ contact list with zero duplicate sends.
TOOLS
Zendesk, Zendesk Explore, HubSpot, Freshdesk, Intercom, Gorgias, Shopify, Jira, ClickUp, Slack, Notion, Google Workspace, Make, Zapier, N8N, Manychats, Microsoft 365, Teams, Automations, AI prompts, KRISP.
WHO I WORK BEST WITH B2B SaaS founders, support leads, and ecommerce teams who need more than a ticket-answerer, someone who can build the support system, document it, staff it, and report on it. Fluent English, 0–4 hour response time, flexible across US time zones.
Invite me to your job, and on our first call I'll review your current support setup and send you a concrete, prioritized improvement plan, before you spend anything.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Hamid can start the project.
Delivery time starts when Muhammad Hamid receives requirements from you.
Muhammad Hamid works on your project following the steps below.
Revisions may occur after the delivery date.
Scripts
If there is any Scripts for your business, provide me the script