You will get an expert in e-commerce management, e-commerce store management
Project details
With a lighter head, fewer tasks and less stress, you'll be able to focus only on what really matters to you!
You'll receive exceptional customer support for your business. I'm uniquely positioned to help you and your business manage customer service, tickets, email, customer care, order tracking, shopify refund management, rapid response to customer requests, social media feedback, and other customer service-related tasks.
I let you view my profile to get to know me better.
Don't hesitate to contact me if you want to benefit from my varied professional experiences.
You'll receive exceptional customer support for your business. I'm uniquely positioned to help you and your business manage customer service, tickets, email, customer care, order tracking, shopify refund management, rapid response to customer requests, social media feedback, and other customer service-related tasks.
I let you view my profile to get to know me better.
Don't hesitate to contact me if you want to benefit from my varied professional experiences.
Industry
Arts, Business, Consumer Goods, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Music, News, Nonprofit, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
Amazon, Shopify, WooCommerceLanguage
FrenchWhat's included
| Service Tiers |
Starter
$110
|
Standard
$200
|
Advanced
$350
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 5 days |
Management Duration (Days) | 2 | 4 | 5 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
Frequently asked questions
21 reviews
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TD
Thomas D.
Dec 14, 2023
Review Moderation
KM
Katia M.
Nov 30, 2023
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KM
Katia M.
Sep 18, 2023
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KM
Katia M.
Apr 12, 2023
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DD
Delphine D.
Jan 4, 2023
Review Moderation
About Defodji Fulgence
Bilingual Customer Service (Eng-FrEN) / Shopify Store Management_VA
100%
Job Success
Abomey-Calavi, Benin - 2:56 pm local time
✅Main areas of expertise:
✅Shopify Management: Specialising in shop optimisation and administrative support.
✅Customer satisfaction: Skilled in efficiently resolving customer queries and ensuring a transparent process for orders and refunds.✉️📩📨 🛒🛍️👗👔👜
✅Proficiency with tools: Proficient in using ZenDesk, FreshDesk, Roundcube, Zoho, Gorgias and other collaboration tools such as Slack, Skype, Trello and Asana for better team coordination.
✅Commitment to excellence: My dedication to your success sets me apart. I am hard-working, responsible and proactive in incorporating your feedback for continuous improvement.
📒 MY SKILLS 📒
💼 Stellar after-sales service (SAV)
💬 Customer service via email/chat
📱 Social media management
🛒 E-commerce store management
🔍 Efficient search and import of e-commerce products
☎️ Telemarketing
📞 Cold calling
🖼️ Image insertion and search for Shopify/e-commerce items
📝 Description of Shopify/e-commerce product sheets
📢 Customer review editing
✍️ Content editing
🔎 Lead generation
🌐 Multi-language translation
📦 Order fulfillment
🔢 Accurate data entry
I am available more than 60 hours per week, which ensures flexibility to fit your schedule and provide prompt support. Entrust me with your projects and I am committed to delivering quality results.
Fulgence Gandji ✅
Steps for completing your project
After purchasing the project, send requirements so Defodji Fulgence can start the project.
Delivery time starts when Defodji Fulgence receives requirements from you.
Defodji Fulgence works on your project following the steps below.
Revisions may occur after the delivery date.
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