You will get an improved Amazon Customer Support
Project details
As customer support for 6 years, I have developed strong problem-solving skills in efficiently identifying and resolving customer issues. It's always important for me to be thoroughly knowledgeable of the business and its products/services I represent especially its values and brand reputation.
Amazon customer service is composed of several areas inside Amazon Seller Central. This includes Voice of the Customer, Customer Reviews, Feedback Manager, Customer Questions & Answers, Buyer-Seller Messaging, or simply the seller's inbox. These areas are essential and must be carefully managed to keep your Amazon store rating healthy.
What I can do:
š I will deliver an enhanced customer experience by providing clear, prompt, helpful, and empathetic support.
š I will deliver a customer-focused and proactive approach to ensure customer satisfaction and increase customer retention.
š Provide valuable customer insights to identify customer needs and areas for improvement by collecting, analyzing, and creating reports of customer support interactions.
š I will promote upselling and cross-selling of your products if I see opportunities by understanding the customer's needs and preferences.
Amazon customer service is composed of several areas inside Amazon Seller Central. This includes Voice of the Customer, Customer Reviews, Feedback Manager, Customer Questions & Answers, Buyer-Seller Messaging, or simply the seller's inbox. These areas are essential and must be carefully managed to keep your Amazon store rating healthy.
What I can do:
š I will deliver an enhanced customer experience by providing clear, prompt, helpful, and empathetic support.
š I will deliver a customer-focused and proactive approach to ensure customer satisfaction and increase customer retention.
š Provide valuable customer insights to identify customer needs and areas for improvement by collecting, analyzing, and creating reports of customer support interactions.
š I will promote upselling and cross-selling of your products if I see opportunities by understanding the customer's needs and preferences.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$350
|
Standard
$600
|
Advanced
$1,100
|
|---|---|---|---|
| Delivery Time | 26 days | 26 days | 26 days |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Admin Support
(+ 10 Days)
+$10
Other E-commerce Platform
(+ 10 Days)
+$10About Lauren
A+ Admin Assistant | Customer Support
Cagayan de Oro City, PhilippinesĀ - 12:46 am local time
As an experienced administrative support for the past 6 years, handling different hats, I have consistently provided exceptional support to businesses and business owners.
Known for being reliable and a self-starter, I'm excited to work with people carrying impactful solutions to the world.
How can I help your business?
š Admin Assistance
I can do Database Management (Microsoft Excel and Google Sheets), Data Entry, Online Research, Calendar & Email Management, CRM Management, Website Management, Travel Planning, Online Purchasing, Lead Generation, Cold Outreach, and Etsy Market Research & Keywords Optimization.
š Email/Chat Support
Iāve been an email support since 2018 and have handled platforms such as Intercom, Shopify, Etsy, and Amazon Seller Central.
š Xero Bookkeeping
My main focus on Xero is reconciliation. However, I can also perform other tasks, such as invoicing, tracking records, and record-keeping.
š Graphics Design
I use Canva for designing engaging email templates, social media content materials, banners, website digital assets, and any digital materials used for marketing.
Let's collaborate!
Steps for completing your project
After purchasing the project, send requirements so Lauren can start the project.
Delivery time starts when Lauren receives requirements from you.
Lauren works on your project following the steps below.
Revisions may occur after the delivery date.
Access to Amazon Seller Account.
Familiarise the products, policies, brand voice, & customer service goals.