You will get an Intercom Strategy Session and Roadmap

Conor P.Status: Offline
Conor P. Conor P.
5.0

Let a pro handle the details

Buy Other Admin & Customer Support services from Conor, priced and ready to go.
Conor P.Status: Offline
Conor P. Conor P.
5.0

Let a pro handle the details

Buy Other Admin & Customer Support services from Conor, priced and ready to go.

Project details

Are you implementing Intercom for the first time, or do you need a re-implementation to match your evolving business needs? Get a clear, structured roadmap for optimising Intercom’s setup, automation, AI integration, and workflows - all while embedding customer support excellence into your processes.

With 15 years of customer support expertise and hands-on Intercom experience, you will avoid costly mistakes and get an Intercom setup that efficiency, automation, and customer satisfaction.

What You’ll Get
For a fixed price of $890:
✅ Introductory Call – We’ll discuss your business needs, set timelines, and arrange Intercom access
✅ Roadmap Document – Custom recommendations based on your unique goals
✅ Recorded Strategy Session – A deep-dive session to go over key takeaways and next steps
✅ Prioritised Action Plan – A step-by-step guide to implementing the roadmap efficiently

Who This is For:
🚀 Startups & scale-ups implementing Intercom for the first time or needing a re-implementation.
👩‍💻 Founders & small customer support teams looking for expert guidance to improve workflows.
🔍 Companies that want to embed support excellence into their Intercom setup - not automate blindly.
Project Type
Project Management, Customer Support, Other

What's included $290

These options are included with the project scope.

$290
  • Delivery Time 7 days
  • Number of Revisions 0
Optional add-ons You can add these on the next page.
Fast 3 Days Delivery
+$75

Frequently asked questions

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AB

Ahmet B.
5.00
May 27, 2025
Intercom Specialist Needed for Customer Service Flow Development Extremely happy with conor, was great from start to finish. Conor is now my go to guy for anything customer support related. Thank you!
Conor P.Status: Offline

About Conor

Conor P.Status: Offline
Experienced Intercom, Customer Support & Customer Success Consultant
5.0  (1 review)
Birmingham, United Kingdom - 10:38 pm local time
Hello there! I'm Conor Pendergrast, a coach and consultant with over 15 years of experience in customer experience, support, and success.

I help B2B SaaS CX leaders grow their careers, empower their teams, and drive meaningful business impact.

Whether you're tackling leadership challenges, implementing or overhauling Intercom, adapting to AI, or striving to make your team more proactive, I'm here to support your journey.

Before founding CustomerSuccess.cx, I spent 9.5 years at Expensify, helping the company scale from 35 employees to post-IPO as a Senior Leader. I also launched an innovative technology product in the UK's social care sector.

Outside of work, I'm a proud parent of two children and a multisport athlete - swimming, biking, and running in any combination!

Steps for completing your project

After purchasing the project, send requirements so Conor can start the project.

Delivery time starts when Conor receives requirements from you.

Conor works on your project following the steps below.

Revisions may occur after the delivery date.

We'll do an introductory call

We'll meet on a video call to understand your needs, set timelines, gather all details. You'll give me the correct Intercom access.

I'll create an Intercom Roadmap Document

I'll create a roadmap with custom recommendations based on your business goals.

Review the work, release payment, and leave feedback to Conor.