You will get an on-going-basis support service.


Project details
Premium Remote IT Support - I strive for excellence in all my job responsibilities. This project package servers as a brief description of what my services include, I know budget is important, so I do my job efficiently without any hesitance to complete every single task along the way.
Target Country
Worldwide, United States, SpainWhat's included
| Service Tiers |
Starter
$80
|
Standard
$300
|
Advanced
$1,850
|
|---|---|---|---|
| Delivery Time | 7 days | 30 days | 70 days |
Number of Projects | 5 | 5 | 5 |
General Project Consulting | |||
Define Project Goals | |||
Define Deliverables & KPIs | |||
Establish Schedule & Milestones | |||
Risk Management | |||
Resource Management | |||
Budget Management | |||
Project Reports | |||
Project Diagrams Provided | - | - | - |
About Julio
Desktop Support Specialist | IT Support | Troubleshooting & System Adm
San Jose, Costa Rica - 9:27 am local time
I’m an experienced professional with a strong background in enterprise infrastructure and end-user support.
I have hands-on expertise with Cisco Identity Services Engine (ISE), implementing secure network access and policy enforcement.
I’ve worked extensively with Microsoft Azure and Active Directory, managing identity, access control, and cloud-based resources.
I regularly utilize ServiceNow for ticket management, incident resolution, and service request fulfillment.
My experience includes PC operating system installation, configuration, upgrades, and preventive maintenance across diverse environments.
I provide comprehensive helpdesk support, troubleshooting hardware, software, and network issues both on-site and remotely.
I’m known for delivering reliable technical solutions, ensuring system stability, security compliance, and high levels of user satisfaction.
Steps for completing your project
After purchasing the project, send requirements so Julio can start the project.
Delivery time starts when Julio receives requirements from you.
Julio works on your project following the steps below.
Revisions may occur after the delivery date.
Kick off call with client
Define timelines. Define deliverables. Client to provide access to me for remote support.