You will get an outstanding call center/customer support remote agent and experience.
Project details
You will get a call center specialist with a strong focus on delivering outstanding customer service experience and satisfaction that will help your business to grow and keep your customers coming back and providing recommendations/referrals by responding to them in a professional, pleasant, and timely manner.
Industry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Financial Services, Hardware & Electronics, Marketing & Advertising, Nonprofit, Real Estate, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$180
|
Advanced
$560
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 10 days |
Number of Hours of Work | 5 | 30 | 70 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | |
Live Chat Support | - | - |
About Ralphstein
Data Entry and Customer Service Specialist
Mandeville, Jamaica - 11:42 pm local time
I have leadership/managerial, customer service and customer support experience which is vital for the work area that I seek. With this knowledge and experience, I can be an asset to the growth and development of the organization should I be given the chance.
Steps for completing your project
After purchasing the project, send requirements so Ralphstein can start the project.
Delivery time starts when Ralphstein receives requirements from you.
Ralphstein works on your project following the steps below.
Revisions may occur after the delivery date.
Greeting and Branding
I will begin each call by branding the company. eg. Inbound: "Thank you for contacting ABC, this is Ralph, who do I have the pleasure of assisting today?" Outbound: "Hi Jerry? Hi Jerry, this is Ralph of ABC".
Active Listening
I will pay keen attention to the reason the customer made contact so as to provide the best solution, accurate information (product and/or service knowledge), build rapport, and, where possible. upsell.