You will get Audit & optimize a customer support workflows to improve SLA & efficiency
Rising Talent
Rising Talent
Project details
Are missed SLAs and inconsistent processes hurting your customer experience? I conduct data-driven support workflow audits that pinpoint the root causes of inefficiency. Using my experience in scaling operations at companies like Manychat and Yandex—where I reduced average resolution time by 40% through process redesign—I go beyond a simple report. I provide a clear, actionable roadmap with SOPs and automation strategies tailored to your team. You'll gain a streamlined operation that boosts agent productivity, improves SLA compliance, and enhances customer satisfaction. Let's build a support engine that works predictably and scales.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,000
|
Standard
$2,000
|
Advanced
$3,000
|
|---|---|---|---|
| Delivery Time | 7 days | 21 days | 35 days |
Number of Hours of Work | 20 | 55 | 98 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | - | ||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$300 - $500Frequently asked questions
About Nino
Business Development & CX Operations Manager | Launch.ist
Barcelona, Spain - 5:00 am local time
At Launchist, we help startups build lean MVPs and scalable backends (Python, React, Low-code). Whether it's an AI-driven automation tool or a complex data platform, our focus is on "no-frills" engineering that helps business grow.
I’m here to ensure your project is scoped accurately, built securely, and delivered without the usual agency friction.
Steps for completing your project
After purchasing the project, send requirements so Nino can start the project.
Delivery time starts when Nino receives requirements from you.
Nino works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & data deep dive
Analysis & recommendation report