You will get awesome customer support for your Customers
Rising Talent
Rising Talent
Project details
I am a versatile professional with expertise in both computer science and call center operations. With sharp technical skills and excellent communication abilities.
Key Skills:
✅ Customer support via phone calls, emails, and chats.
✅ Customer retention
✅ Disputes management
✅ Credit risk analysis
✅ Credit assessment In addition to exceptional computer skills.
✅ Zendesk
✅ Asana
✅ Shopify
✅ Infusionsoft
✅ MS-office (MS Word, MS Excel, PowerPoint)
✅ Google Documents, Google Sheets and Google Classroom
✅ Jira
✅ Stripe
✅ Intercom
I have experience providing support via Zendesk talk, chat and tickets. I am available to work during EST, PST, CST business hours and graveyard shifts too. Thank you for spending time reading my profile.
Key Skills:
✅ Customer support via phone calls, emails, and chats.
✅ Customer retention
✅ Disputes management
✅ Credit risk analysis
✅ Credit assessment In addition to exceptional computer skills.
✅ Zendesk
✅ Asana
✅ Shopify
✅ Infusionsoft
✅ MS-office (MS Word, MS Excel, PowerPoint)
✅ Google Documents, Google Sheets and Google Classroom
✅ Jira
✅ Stripe
✅ Intercom
I have experience providing support via Zendesk talk, chat and tickets. I am available to work during EST, PST, CST business hours and graveyard shifts too. Thank you for spending time reading my profile.
Purpose
BusinessIndustry
Audio Services, Ecommerce, Financial Services, Music, Software, Telecommunications, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$800
|
Standard
$1,000
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 160 | 180 | 200 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Fawad Ur
Customer Services Specialist
Islamabad, Pakistan - 12:39 pm local time
✅ Top-Rated Customer Services Expert
I am a versatile professional with expertise in both computer science and call center operations. With sharp technical skills and excellent communication abilities.
Key Skills:
✅ Customer support via phone calls, emails, and chats.
✅ Customer retention
✅ Disputes management
✅ Credit risk analysis
✅ Credit assessment In addition to exceptional computer skills.
✅ Zendesk
✅ Asana
✅ Shopify
✅ Infusionsoft
✅ MS-office (MS Word, MS Excel, PowerPoint)
✅ Google Documents, Google Sheets and Google Classroom
✅ Jira
✅ Stripe
✅ Intercom
My journey in computer science began with a Bachelor's degree in Computer Science, followed by a Master's degree in Information Technology. Having extensive experience in software development, coding, database management, and system administration.
Along with my technical abilities, I have honed my customer service skills as a call center agent. I have worked with several north American companies, handling customer queries, providing technical support, and resolving complaints. Excellent communication skills and ability to multitask have helped me excel in this role. I Am an expert in English language and can effectively communicate with customers from all over the world.
My ability to seamlessly switch between the technical and customer-facing roles makes me a unique and valuable professional. My technical expertise allows me to understand the client's requirements, while his customer service experience helps me provide the best solutions to their problems. My proficiency in English language makes me an excellent communicator, friendly demeanor ensures that customers always leave satisfied,
I have experience providing support via Zendesk talk, chat and tickets. I am available to work during EST, PST, CST business hours and graveyard shifts too. Thank you for spending time reading my profile.
Steps for completing your project
After purchasing the project, send requirements so Fawad Ur can start the project.
Delivery time starts when Fawad Ur receives requirements from you.
Fawad Ur works on your project following the steps below.
Revisions may occur after the delivery date.
Interview
I am available for interview during EST/PST business hours