You will get Basic Customer Support for your online store (Chat/Email)
Project details
I provide professional customer support and e-commerce assistance for online stores. I handle customer messages, order updates, tracking information and basic admin tasks with accuracy and fast response times. With years of experience in retail operations and customer service, I deliver organized, reliable and friendly support that helps businesses improve their customer experience.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Logistics & Supply Chain Management, Real Estate, Retail & WholesaleLanguage
SpanishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$40
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 2 days |
Number of Hours of Work | 1 | 2 | 4 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
About Jenni
Customer Support & E-commerce Operations Specialist | Spanish-Speaking
Buenos Aires, Argentina - 5:46 am local time
I am a native Spanish speaker and I provide fast, organized, and reliable remote support.
My background includes:
- Managing operations and customer experience for a high-volume retail chain
- Handling online orders, inventory updates, stock accuracy and daily reports
- Resolving customer issues through WhatsApp, chat, email and phone
- Coordinating logistics, claims, exchanges, refunds and guarantee processes
- Supervising teams, improving workflows and reducing operational errors
What I offer on Upwork:
- Customer Support (Chat/Email/WhatsApp)
- E-commerce Operations (Shopify, Mercado Libre, WooCommerce, manual stores)
- Order Processing & Tracking
- Virtual Assistance
- Inventory Management & Data Entry
- Back Office & Admin Support
I’m used to fast-paced environments, and I deliver results with professionalism, clarity and responsibility.
If you need someone organized, proactive, and fully committed to your operations, I can help you starting today.
Let’s work together.
Steps for completing your project
After purchasing the project, send requirements so Jenni can start the project.
Delivery time starts when Jenni receives requirements from you.
Jenni works on your project following the steps below.
Revisions may occur after the delivery date.
Provide customer support
I respond to customer inquiries, update orders, provide tracking info and complete the required support tasks.
Deliver final report
I deliver a summary of the completed support tasks and confirm all actions taken.